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“Good hotel” 4 of 5 stars
Review of DoubleTree by Hilton Luxembourg

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DoubleTree by Hilton Luxembourg
4.0 of 5 Hotel   |   12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)   |  
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Ranked #9 of 55 Hotels in Luxembourg City
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good hotel”
4 of 5 stars Reviewed 2 days ago NEW

Bedrooms are nice. Shower is awesome because of long hot water. Breakfast is OK. We didn't like our view but we could live with that. There are a lot of TV channels in different languages. Its just a hotel as it should be.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Compared to the NH, the Hilton is much better. It's a nice hotel, rooms are warm and comfy and having a business dinner in the restaurant was very pleasant. The chef even made up a dish for one of the party that wasn't on the menu. Food was nice and the staff were really friendly and helpful

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 4 days ago
Dear DutchDriverFrank ,

I would like to thank you for this great review about your recent stay at the DoubleTree by Hilton Luxemburg. We are really happy that you took the time to comment your experience at the hotel.The support of our guests is extremely rewarding for our team and we really appreciate your compliments about the good service you received and our very helpful staff.The satisfaction of our guests is our priority and we are delighted to have exceeded your expectations.

Hoping to have the pleasure welcoming you back during your next visit in Luxemburg.

Janine Kemp
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

You go to Luxembourg for business and there aren't that many choices out there. Location of Doubletree isn't great, its pretty far away from most everything. Which means that you are limited in terms of food and if you're working late, you're stuck at the hotel restaurant. The food at the restaurant isn't great and choice is quite limited. There were a few of us on our last trip in October 2014 and a couple of us have upset tummies the next day. Its possible it was a coincidence but i can't recommend this hotel. The Novotel might be a better choice but it gets pretty busy. I hear the Sofitel is nice if budget isn't an issue.

  • Stayed October 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, Manager at DoubleTree by Hilton Luxembourg, responded to this review, 4 days ago
Dear runnr,

Thank you for your review on TripAdvisor. As you stayed with us last October 2014 we have made significant changes in our food and beverage offer as well as a wide range of choices complimented to the food items already in place. I´m sorry to hear that 7 months ago we did not meet your expectations.

Why not visit us again during your next visit in Luxemburg as I would be pleased to hear what you think about the changes we made.

Kindest regards,

Janine Kemp
General Manager
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Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

My title of the rewiev sums up what I want to say. The hotel is good, nice room, breakfast is ok. Good wifi.
The only thing it s that it is away from the centre. People say there is a bus, but I didn t use it.. So, if you have a car or you don t mind taking a bus to go to the city it s all right. There is nothing around the hotel.
If you intend to drive to the city in the morning queues in Lux are pretty terrible, allow for it.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 4 days ago
Dear Alberttinne,

Thank you so much for staying with us on your last visit to Luxemburg! We are happy that you had a great stay with us! Thanks so much for your detailed review and feedback! We do hope to see you again soon!


Janine Kemp
General Manager
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Sweden
Top Contributor
221 reviews 221 reviews
53 hotel reviews
Reviews in 100 cities Reviews in 100 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Unless you are in Lux for business (in the vicinity of the hotel), there is really no point in staying at the DoubleTree. The hotel is located in a pleasant residential area but it is far from everything with almost nothing to do in the area. The rooms are very good and the staff were attentive. The breakfast was completely fine but not amazing. I got a great rate so that was the main reason why I selected this hotel.

Stayed April 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 4 days ago
Dear rbravo ,

I would like to thank you for your review about your recent stay at the DoubleTree by Hilton Luxemburg. The feedback of our guests is extremely rewarding for our team and we really appreciate your comments about the good service you received and our very helpful staff. The satisfaction of our guests is our priority and we are pleased to hear we have generally met your expectations.

Although I hope to have the pleasure welcoming you back during your next visit in Luxemburg.

Janine Kemp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel for city break, but distance to downtown to be considered if driving is not an option, although public bus stops there. Parking is free with plenty of space.
Room / bed / bathroom quality was great - I was positively surprised. Service at check in/out was efficient with a smile. Room rate compensate for the distance from city centre.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 1 week ago
Dear MarcoP0L0,

Thank you for choosing the DoubleTree in Luxemburg! It's a pleasure to see that you enjoyed your stay and found our facilities and amenities useful for your needs. We are very proud of the high standards of service that we provide, and it's very special to receive first hand positive feedback from valued guests as yourself.

We appreciate your visit, and hope to welcome you back to the DoubleTree Luxemburg in the not too distant future. Please let me know when you plan to return, so that we may welcome you personally!

Kind regards,

Janine Kemp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Luxembourg

Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Luxembourg City
#6 Family Hotel in Luxembourg City
#7 Luxury Hotel in Luxembourg City
#7 Romantic Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Stay at the DoubleTree by Hilton Luxembourg hotel, above the forest, 10 minutes from the city center, Kirchberg financial area and airport by free shuttle at fixed times. Work in the 24-hour business center and 12 meeting rooms for 2-400 people. Dine from the buffet or a la carte in the Restaurant & Bar The Green. ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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