My husband and I arrived for a brief staff in Luxembourg City. We chose this hotel for its proximity to the train station and central location to walk around the city. A friend had said that their family loved the hotel but after reading reviews, I was hesitant. The hotel is convenient to transportation hubs and is within walking distance to the center of the city (about 10 minutes).
The hotel lobby area is pretty nicely decorated and the restaurant off the lobby looks quite nice. Windows offer a good people scenery view of folks milling around catching buses, trains, and taxis. The included breakfast was not impressive--just typically of hotel European breakfasts. The water was not hot enough for proper tea, the boiled eggs were NOT 5 minute eggs, etc. Considering the cost of this breakfast is about 20 euros, I would just skip it and find a nearby coffee shop or bakery.
The staff was very experienced, helpful and friendly. Our room was not available upon arrival (we got there before noon), but we were allowed to check the luggage and be on our way (we also checked our luggage upon checkout). After a day of walking around the city, we came back to the room in the late afternoon. We were put in a room on the sixth floor (requested quiet, renovated, and nonsmoking). We saw no renovations. Once on the sixth floor, the tiredness of the hotel's decor began--from sagging leather chairs to stained, worn carpeting. Our room wasn't much better. The furniture was probably circa 1970. The carpets were dirty, stained and worn. It was clean--particularly the bathrooms but for one thing. There was a tiny bug on our bed. Not knowing what a bedbug looks like, we were worried that that was what it was but the hotel was full and we knew it would be impossible to move. We got rid of the bug ourselves. Our room overlooked other buildings--the view was not appealing but it was supposedly the quiet side of the building. One of the windows was broken when we tried to open it for airing out the room. There was no room coffee service but a stocked minibar available for a charge. The room included a safe for valuables.
The worse thing about the room though was the lack of adequate plug ins. In today's electronic age, to have only one available plus was ludicrous! Between my husband and myself we needed at least 4 outlets minimally. As it was, we had to switched out our different equipment to make sure we had electricity when we needed it. We finally unplugged another hotel appliance and plugged our machine into the outlet. Finally there is no pool or fitness center with the hotel although you can go to a fitness center about 6 minutes away outside the complex. The hotel also has WiFi but it is weak the higher you get up in the building.
Because of the convenience, we might stay here again. There are many hotels in the area, so the Mercure Grand Hotel does have competition. We would hope that the hotel would renovate.
- Official Description (provided by the hotel):
- Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more less
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- Also Known As:
- Mercure Luxembourg City
- Accor Luxembourg City
- Mercure Grand Hotel Alfa Luxembourg Luxembourg City