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“Love the city, but the hotel needs to catch up” 3 of 5 stars
Review of Mercure Grand Hotel Alfa Luxembourg

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Mercure Grand Hotel Alfa Luxembourg
4.0 of 5 Hotel   |   16 Place de la Gare, Luxembourg City 1616, Luxembourg   |  
Hotel amenities
Ranked #28 of 55 Hotels in Luxembourg City
GreenLeadersBronze level
Edinburg, Texas
Top Contributor
144 reviews 144 reviews
26 hotel reviews
Reviews in 54 cities Reviews in 54 cities
53 helpful votes 53 helpful votes
“Love the city, but the hotel needs to catch up”
3 of 5 stars Reviewed May 29, 2013

My husband and I arrived for a brief staff in Luxembourg City. We chose this hotel for its proximity to the train station and central location to walk around the city. A friend had said that their family loved the hotel but after reading reviews, I was hesitant. The hotel is convenient to transportation hubs and is within walking distance to the center of the city (about 10 minutes).

The hotel lobby area is pretty nicely decorated and the restaurant off the lobby looks quite nice. Windows offer a good people scenery view of folks milling around catching buses, trains, and taxis. The included breakfast was not impressive--just typically of hotel European breakfasts. The water was not hot enough for proper tea, the boiled eggs were NOT 5 minute eggs, etc. Considering the cost of this breakfast is about 20 euros, I would just skip it and find a nearby coffee shop or bakery.

The staff was very experienced, helpful and friendly. Our room was not available upon arrival (we got there before noon), but we were allowed to check the luggage and be on our way (we also checked our luggage upon checkout). After a day of walking around the city, we came back to the room in the late afternoon. We were put in a room on the sixth floor (requested quiet, renovated, and nonsmoking). We saw no renovations. Once on the sixth floor, the tiredness of the hotel's decor began--from sagging leather chairs to stained, worn carpeting. Our room wasn't much better. The furniture was probably circa 1970. The carpets were dirty, stained and worn. It was clean--particularly the bathrooms but for one thing. There was a tiny bug on our bed. Not knowing what a bedbug looks like, we were worried that that was what it was but the hotel was full and we knew it would be impossible to move. We got rid of the bug ourselves. Our room overlooked other buildings--the view was not appealing but it was supposedly the quiet side of the building. One of the windows was broken when we tried to open it for airing out the room. There was no room coffee service but a stocked minibar available for a charge. The room included a safe for valuables.

The worse thing about the room though was the lack of adequate plug ins. In today's electronic age, to have only one available plus was ludicrous! Between my husband and myself we needed at least 4 outlets minimally. As it was, we had to switched out our different equipment to make sure we had electricity when we needed it. We finally unplugged another hotel appliance and plugged our machine into the outlet. Finally there is no pool or fitness center with the hotel although you can go to a fitness center about 6 minutes away outside the complex. The hotel also has WiFi but it is weak the higher you get up in the building.

Because of the convenience, we might stay here again. There are many hotels in the area, so the Mercure Grand Hotel does have competition. We would hope that the hotel would renovate.

Room Tip: If you use a lot of electronics (laptops, tablets, cells, etc.), bring an extension cord with multip...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 3, 2013
Dear Guest,

Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip and also for choosing the Mercure Alfa Luxembourg Centre Gare.
I’m sorry that your stay didn’t give you satisfaction but your analysis is an important help for us. You provide us the possibility to improve ourselves every day and this is the goal we want to reach.

First of all, be sure that our Front Office Manager has already checked all rooms on the 6th floor and confirmed the lack of bug.
Concerning the breakfast at the restaurant, our restaurant manager cares about your remarks and takes the appropriate measures to solve problems.

Furthermore for our rooms, I’m pleased to inform that we are finalizing our renovation project and I’m sure that you will appreciate our new design with tea and coffee facilities and also a greater number of plugs.
Nevertheless, I’m happy that you enjoyed our efficient staff, our situation with our nice lobby and restaurant.

Thank you again for sharing your experience, and we hope to welcome you in the future,

Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Arlington, VA
Top Contributor
163 reviews 163 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 27, 2013

This hotel is right across from the busy train station area, but we didn't mind or hear any noise at night, plus it was a good view for people watching. Room was spacious for European standards. Clean, except a bit of mold in the corner ceiling of the bathroom behind the door. Staff was fine. Beautiful restaurant in the lobby - we had a very satisfying dinner one night, but the breakfast buffet was a bit less impressive.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 3, 2013
Dear guest,

Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip and also for taking the time to tell us about your experience. We appreciate your positive feedback.

In all Mercure hotels, our priority is your satisfaction and our goal is to give you a superior service experience.
Be assured that I will share your comments with all our team and I am sure that this will encourage them to continue to give the best.

Then, I’ m happy that you enjoyed our staff, the cleanness of our hotel and also your dinner at the restaurant.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anne – Sales Team Mercure Alfa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
apras123
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 27, 2013

Just checked in to this hotel and staying for two nights and got a room to the huge main street in front of the railway station.

The room is poorly isolated, you could count the cars and busses passing. I begged the receptionist to give another room, which he refused.

The room is clean, however. And it even seems a good thing, that the windows can not be opened.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 3, 2013
Dear guest,

First of all, I would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling Tripadvisor travelers and us about your experience.
I am sorry for the inconvenience and I do apologize because your experience did not give you satisfaction. Our goal is to improve ourselves every day and to provide a higher quality of service. So, your feedback is the most important key to reach it.

Concerning the rooms, I’m pleased to inform you that we are finalizing our renovation project to bring a new design, more comfort and an upgrade of the soundproofing on the windows.

Thank you again, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 17, 2013

I had a 1 night business trip in Luxembourg in May. Although I get a corporate rate for this chain, I still find this very overpriced for what I got and feel sorry for anyone who pays full price.

Positives
- Friendly staff
- Clean rooms
- Free internet (some of the better hotels I have stayed in does not offer this so credit to Mercure)

Negatives
- Tired, outdated rooms and decor
- Noisy (next to the train station)
- no tea of coffee facilities in the room! (Us Brits like our tea)
- Food was very overpriced
- Not value for money

Room Tip: Not opposite the train station
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, May 22, 2013
Good afternoon,

Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip and also for choosing the Mercure Alfa Luxembourg Centre Gare.
I’m sorry that your stay didn’t give you entire satisfaction but your analysis is an important help for us. You provide us the possibility to improve ourselves every day and this is the goal we want to reach.

Concerning the prices of our brasserie, our Chef offers regional and Mediterranean cuisine with a high level of food quality. We are working with a maximum of fresh products and the consequence is an impact on our prices. But on additionally, we organize competitiveness studies regularly to control that our prices are in line with market.

Furthermore for our rooms, I’m pleased to inform that we are finalizing our renovation project and I’m sure that you will appreciate our new design with tea and coffee facilities. We will also upgrade, on the windows, the soundproofing.

Nevertheless, I’m happy that you enjoyed our efficient staff, the cleanness of our rooms and our free internet.

Thank you again for sharing your experience, and we hope to welcome you in the future,

Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
94 reviews 94 reviews
58 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 14, 2013

I have had to visit this hotel on a regular basis the last couple of years. Last year I was told that they had started renovating the rooms (in October 2011 one room was ready). Now in May 2013, this one room is still the only one. The rest of the rooms and the hotel in general is just getting worse and worse.

Room Tip: Try to avoid this hotel!
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, May 22, 2013
Good afternoon,

First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent stay, and also for telling us about your experience.
I’m really sorry for all the inconveniences encountered during the 2 last years and I do apologize on behalf of the all team.

Indeed in September 2012, our first renovated room was completed but unfortunately the beginning of the renovation had to be delayed.
In fact, Mercure has launched a new challenge for the brand and we had to make changes to the initial project. We are now finalizing the new schedule.

Thank you again for sharing your experience, and we hope to welcome you in the future,

Sincerely,
Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 7, 2013

Perfect location for beginning your exploration of Luxembourg. It is right across from Central Station and a very busy area. It is comfortable and quiet and we enjoyed our stay. We enjoyed breakfast every morning and it was excellent.
It should be noted that Luxembourg is a wifi city.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, May 13, 2013
Good afternoon,

Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip and also for taking the time to tell us about your experience. We very much appreciate your positive feedback.
In all Mercure hotels, our priority is your satisfaction and our goal is to give you a superior service experience.

Be assured that I will share your comments with all our team and I am sure that this will encourage them to continue to give the best.
Then, I’ m happy that you enjoyed our comfortable and quiet room, the location of our hotel and also our breakfast buffet.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 7, 2013

Lovely 4* hotel, which is opposite the railway and bus station. Breakfast was well prepared, buffet style, and plentiful. Our room was very spacious and comfortable, the double bed was enormous. The shower and toilet were separate, the only comment here was that there was not a hand basin in the toilet for hand washing. There was a lift which serviced all floors.

The staff were friendly and helpful and spoke many languages. Booking in and out of the hotel was fast and efficient.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, May 10, 2013
Good afternoon,

First of all, thank you for taking the time to tell us and the Tripadvisor travelers about your experience at the Mercure Alfa Luxembourg Centre Gare for your recent trip. We very much appreciate your comments and it is always a pleasure to receive positive feedback.
It shows that you were satisfied by your stay and our goal is reached.

However, rest assured that your message is very important for our team and encourages them to always give the maximum.
Finally, I’m pleased that you enjoyed our spacious room well located, our all you can eat breakfast and also the professionalism of our staff.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anne - Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Grand Hotel Alfa Luxembourg

Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#17 Luxury Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Hotel Alfa Luxembourg 4*
Number of rooms: 141
Official Description (provided by the hotel):
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 
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Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City

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