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“Lovely hotel,great Buffet food” 5 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
5.0 of 5 Hotel   |   Great Siege Road, Valletta, Island of Malta FRN1810, Malta   |  
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Ranked #4 of 9 Hotels in Valletta
Certificate of Excellence 2014
paphos
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
57 helpful votes 57 helpful votes
“Lovely hotel,great Buffet food”
5 of 5 stars Reviewed December 9, 2010

We stayed in a top floor suite which is quite pricey , we were able to drive a very good deal because of the time of year but loved the hotel views and the quality and service we received.
The bed was v. comfortable-a big thing for us-and the room was quiet.
The breakfast buffet was excellent and service was extremely good though because they use the very pungent local water,which they are probably used to but we aren't,the tea and coffee tasted terrible.In the end we used bottled water and the kettle in our room to make our hot drinks and this was much better.
NOW the PIECE DE---They have a themed different Buffet each night of the week and these were frankly unbelievable,the Turkish Head Chef really knows what he's doing,all the dishes were spot on and in stark contrast to the Restaurants of Valletta which we thought were crap.The really big thing is we don't like Buffet,we like to have table service and feel that we are being waited upon properly but thjs place completely turned our heads.Weather a little ordinary in late Nov/ Early Dec but for a late autumn or early spring break I'd strongly recommend both this Hotel and Malta which is interesting and quite charming.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 6, 2010

My husband and I booked to stay at the Excelsior Grand Hotel recently, admittedly with some reservations having read a number of unfavourable reviews on Trip Advisor.

We arrived at the hotel on Thursday around mid-day and were advised that our room was being cleaned and would be ready by 3pm at the latest. We left our bags with the concierge, and went off to lunch. On our return to the hotel around 3 pm we were surprised to find our bags lying unattended on a trolley beside the front door. We were advised that although our room had been cleaned it had not been inspected and we would have to wait until that was completed before we could enter our room. Finally around 3.30pm we were checked in and given our key.

What we had booked was a sea view room, what we were allocated was a room that looked directly onto the hotel , only once you were out on the balcony could you actually see the harbour. I asked at reception if we could change room and was advised that the only free room was a twin overlooking the service entry.

We decided to go down to the indoor pool for a swim but found that the water was freezing, certainly too cold to have an enjoyable swim. We spoke to the pool attendant who suggested it might be better the next day.

That night we turned on the air conditioning as the room was rather stuffy, however no cold air came out and we ended up sleeping with the door to the balcony open all night. We told reception about the air conditioning and were assured it would be fixed that day. On the Friday night again we turned on the air conditioning as the room was too hot and once again no cold air came out. We slept with the doors open for the remainder of our stay.

By this point we had noticed other issues with the room; broken furniture, dust everywhere (under the desk, on the waste basket in the bathroom) the toilet seat not being cleaned properly, mildew and lime scale in the shower, peeling paintwork on the balcony, used glasses being left in the room. The towels had seen better days and the toiletries were cheap. Elsewhere in the hotel there is evidence of this lack of proper cleaning/maintenance, for example the wall paper in the ladies toilets next to reception is stuck down with tape.

On Saturday we decided to use the hotel spa facilities and I booked a massage and a manicure for myself and my husband opted for a spa package. We were both very disappointed in the quality of our massages, and my manicure was so poor I had to return to the spa the following morning to have it redone. The “relaxation area” of the spa is certainly not of 5* standard. The furniture is no more than garden furniture and the sound of the water feature was drowned out by the noise of the water pump.

What was meant to be a relaxing holiday turned into one in which we were complaining on a daily basis about basic aspects of the hotel, which ruined our holiday completely. We paid 5* prices for our stay and expected 5* service, what we received was more akin to a 3* hotel with highly inflated prices.

When I contacted the General Manager to complain he did offer us a complimentary stay at the hotel which we will not be taking up

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Southport, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 2, 2010

We had a couple of nights here during a longer stay in Malta. We have been to Malta many times and stayed in quite a few hotels - but this one is certainly the best. We arrived early and our room was not quite ready so we were taken to the bar area and offered a complementary soft drink while we waited. A lovely pool area with sea access from a small beach area. The large indoor pool and gym area are excellent. The short walk to town is up a fairly steep hill - but I understand that a car is available to take visitors up to town if required.

Breakfast - excellent!! We intended walking into town for food but decided instead to eat in the hotel both evenings, buffet style food with lots of choice. There is a different themed menu each night with something for all tastes. Prices reasonable.

Will certainly go back next September as part of our annual trip to this lovely island.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North London
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 18, 2010

The location is really convenient as it's just outside Valletta's walls. The Hotel itself is nice. The style is a bit old fashioned and quite dark but tasty and elegant although a prefer modern decor. The pool area was fine but the beach area is tiny and the sunbeds are all taken. The sea is warm but beware the jellyfish. I was there part of a group for a 5 day event and all the customers (I was the organiser) were satisfied. The food was nice, too although a bit repetitive.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Loughborough
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 17, 2010

If you want to stay in Valletta rather than the standard holiday resort hotels, this is a good choice BUT:
- (going in November admittedly) no service by the pool
- air con not working (baking hot room overnight)
- haphazard service (will we get the complementary water or not?; what selection of towels will we get?)
- as noted by a previous reviewer breakfast is poor value (19 Euros each - in our view just not worth it)
- be aware that the hotel is on a hillside - it is a stiff upward walk to the city (but only 6-7 minutes if you are reasonably fit)

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2010

Initially excellent welcome from portering staff. Disliked abrupt attitude of reception staff when booking in to the hotel, Made to feel that we were under suspicion of running up a bill and not paying it by demanding a credit card number before we had even been shown to our room. There is a way of speaking to people without being officious.

I have a diet probelm and after it was explained to the restaurant staff, they were extremely understanding and helpful. In particular the restaurant manager Michael and the chefs who were always happy to cook a meal which met my specific requirements.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 14, 2010

I stayed at this hotel for ten days after I was in Spain for a week and I was impressed. This hotel was close to the city walls and even closer when we discovered a shortcut. It had a little man made beach with ocean access so you could swim. It also had 2 nice pools: 1 indoor and 1 outdoor. The buffets were simply awesome. We went to the Maltese traditional food one and the Asian one and the Medditeranian one. These beffets were pretty expensive though. You could also go into town for a good meal. The gym was very nice and despite all of the buffets I actually lost weight on their nice machines. Another little thing that was very nice was that they had converters for plugs.
There were some neatives however. First, it was expensive. Second, the wifi internet access wasn't good enough to be used in many of the rooms. You had to use it in the lobby which is not convienient if you want to use skype. Third , and this was my biggest issue, was that they had our room ready at 4:30 when it was supposed to be ready at noon. We came in on an early flight and were told our room would be ready at noon. We waited in the lobby til noon and our room wasn't ready. They told us that it would be ready at one and then at two and then at three and so on. That was pretty annoying.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Grand Hotel

Address: Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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