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“A hotel made for Royalty... and Royalty was actually there!” 5 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
5.0 of 5 Hotel   |   Great Siege Road, Valletta, Island of Malta FRN1810, Malta   |  
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Special Price
25% off room rate
Ranked #2 of 8 Hotels in Valletta
Cleveland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“A hotel made for Royalty... and Royalty was actually there!”
5 of 5 stars Reviewed December 13, 2009

Malta was our last spot in our Honeymoon... it's a small island, rich of history, culture and friendly people. After a lot of consideration we decided to book at the Grand Hotel Excelsior as it is close to the capital city Valletta. In fact Valletta was only about 10 minutes on foot, and the hotel also provides a courtesy car.
The hotel facade is not exactly glamourous, however once you get off the taxi and walk in the hotel, it looks amazing. The service is excellent, we were welcomed by a rather chubby porter who did his best to welcome us, took our luggage, got us a drink and even got us warm towels to freshen up... amazing. The lady at reception (can't remember the name) made more fuss about our being on honeymoon than we did, she congratulated us on our wedding and even thanked us for our spending it there; I had never thought it could mean such a big deal for a hotel.
The rooms are spacious, we were given an upgrade to a Sea Front room and the view from there is amazing, I would recommend booking these kind of rooms to anyone, the view is so relaxing. The room came along with Fresh Fruit and Sparkling Wine (the hotel wanted to help us celebrate our honeymoon).
Food was good, though the A La Carte Menu and the Room Service Menu don't have much variety. The BReakfast though is impressive and they serve great buffets in the evening.
Last and most impressive, were the guests in the hotel, never had I thought I would come across a real King in my life, and yet there he was, residing in the same hotel as us, the King of Spain. No wonder we felt pampered, if royalty chooses this hotel, than this hotel must be the top notch on the island. To us if was a Grand Honour.
When staying there, look out for the Front Office Manager, he's normally in the lobby as his office is there, he has done all he could to make our stay exceptional, his ways are clearly reflected on his staff.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,791 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 7, 2009

We stayed at this hotel a couple of weeks ago and were impressed with many aspects of it, in particular the beautiful indoor pool and excellent changing facilities. Good views from the restauarants especially if you are lucky to have a window table ( book or arrive early !). Only one disappointment as mentioned by other travellers that the breakfast service can be poor and chaotic, we did have this one morning and gave up. It's worth noting that there are about 87 steps from the reception up to the road and then up a hill onto the level ! Also that some rooms on the same level as the reception have no opening window and face onto the top of a wall and the car park. We did ask to be moved and this was done very swift'y. Very helpful staff all round.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 26, 2009

Our trip was amazing. The staff and amenities at the hotel were excellent.

Stayed November 2009, traveled with family
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Athens
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2009

Although this hotel is listed as 5 stars I was a little wary of the standard of the room that I would be given. I booked through GTA Hotels and got a great deal, but my voucher showed 'promo single room'. I expected this to mean I would be given the worst room in the hotel but far from it. I was initially put in a ground level twin room but since the shower had a small problem I was immediately upgraded to a top floor double room and given a bottle of wine for my 'inconvenience'
The hotel is beginning to show its age a little but overall it is a great hotel, with friendly, helpful staff and a more than adequate breakfast. The restaurant menus are a little unimaginative but this seems to go for the whole of Malta.
I would certainly recommend this hotel for anyone wishing to visit Valletta and also GTA Hotels for their unbeatable deals.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hampshire UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2009

Stayed in this hotel for one week with family, including small child (2 1/2 years). Arrival was superb, evan though arriving at 1am in the morning, staff were there to greet us with cold towels and fresh juice - a very nice first impression indeed. Room was excellent and spacious. Great view over pool area and harbour. Very well decorated, comfortable bed and lovel furniture. Bathroom was top class with plenty of room and very good selection of toileteries. Breakfast was sumptious (including sparkling wine every morning - well we were on holiday!). Never had to wait for more than 5 minutes before being shown to table. Great view over harbour area.

Staff were so friendly and helpful, and the room cleaning staff took a great shine to our boy and always gave him some chocolate which made him feel very important. On departure we found we had left our sons cuddly toy in the room - the hotel were very happy to post it ot us back in the UK at no charge.

We ate in hotewl just one night and had a fantastic buffett - not cheap but it was excellent food and unlimited portions.

We will definately return to this hotel without a doubt. One of my all time favourites.

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Top Contributor
63 reviews 63 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed November 13, 2009

The location of this hotel is excellent - a short walk from the islands Central Bus Terminus. It offers breathtaking views from the public areas, and the rooms are spacious and very tastefully decorated.

And there it ends...............

Service in the restaurants was at best 'hit and miss' - we were pre-booked on half board and the food was good - but the service was a joke. Tables not cleared, no coffee at breakfast, no reserving tables at dinner, and then being refused a window seat as they had been reserved by other guests, charged for drinks we didn't have, undercharged, overcharged, not offered drinks - and always service without a smile. Housekeeping was as bad - we had things missing every day (towels, shower mats, toiletries, a saucer!) .

Not all rooms have balconies, as some are in a sort of cellar!!

This is not what you expect from 5 Star!!!

Luckily we got a good deal on this holiday - possibly only paying equivelant of 3 Star price - clearly you get what you pay for!

  • Stayed November 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Alabans,England
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed November 12, 2009

The decor and statutes made this a really beautiful Hotel. Our room was very comfortable and had everything you would expect from a 5 star Hotel. The staff were extremely helpful and nothing seemed too much trouble.
The food at the restaurant was excellent both in choice and quality and the staff were very friendly. I must say that the breakfasts were out of this world with all you could wish and with sparkling wine. In fact on first morning I was a Hobbit, having a deliful breakfast with my wife and a 2nd breakfast with my son. The view from the dining room was great with views over the harbour. Sunbathing by the pool was really enjoyable watching all the various types of boats going up and down the harbour. Huge Yaughts were moored accross the harbour. The only downside was I felt that the pool could have been a bit warmer. The Hotel was a short uphill walk to Valletta town centre the the Castle of the Knights of St. John and the Cathedral. The Taxi company at the Hotel were excellent with good drivers who were also excellent tour guides. As we like to try local Restaurants to gain the local flavour of food we were very disspointed with 2 Restaurants that had been recommended and at one was the worst meal we had ever been served in many years of travelling and on various continents. The food was so bad we could not eat it. We wondered why we bothered as the Excelsior offered great choice and served delicious food. I would highly recommend the Excelsior which made our stay in Malta a delightful experience despite 2 duff Local Restaurants.

  • Stayed September 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Excelsior Grand Hotel

Address: Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Grand Hotel 5*
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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