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“Amazing hotel” 5 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
5.0 of 5 Hotel   |   Great Siege Road, Valletta, Island of Malta FRN1810, Malta   |  
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Ranked #4 of 9 Hotels in Valletta
Certificate of Excellence 2014
Tiverton, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Amazing hotel”
5 of 5 stars Reviewed October 6, 2013

Our first impression of the hotel was one of opulence. We had been met at the airport by one of the hotel cars, and were given a very welcome drink on arrival. Our room was beautiful, everything you could possibly need had been thought of. Plenty of cupboard space too. Tea and coffee making facilities which is always good. The view from our balcony across the harbour was beautiful. All the staff are attentive and very approachable. Breakfast is in a very large light and airy dining area, a vast choice for everyone, eggs cooked to order for omeletts etc, and pancakes.
If you like your tea you may find theirs a little weaker and milk seems to be half cream, lovely in coffee.

The outside space is vast, lovely pool, which we all enjoyed very much, the sandwiches from the pool bar I can recommend they were lovely, more like a panini. You can walk into Valletta from the hotel quite a few steps up to the entrance of the hotel, we walked most evenings. We did use the hotel cars to book a trip to Mdina which is well with doing it cost us €20 for 4 of us each way.

We would definitely live to go back 5 days not enough!

Room Tip: Try to get a sea view if possible we were in room 907 and it was gorgeous
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,113 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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Cheltenham, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 6, 2013

I'm late writing this review we stayed here in August. We would definitely stay here again and we had a really enjoyable stay. This hotel suited our needs as we did not wish to be stuck in a resort but right in the heart of Valletta. However, whilst on most fronts this is an excellent hotel I agree with others that some aspects place it just below 5*.
Pros
This hotel is wonderfully situated in central Valletta. I think it beats its nearest rival because one can escape to an uninterrupted view of the harbour instead of overlooking the bus terminal. We found it peaceful yet one had a choice of activities if you wished to do more than crash by the pool. Valletta is the centre of the transport hub whether it be water taxi, bus or simply exploring on foot and the hotel taxi service was very convenient.
We stayed one week in the presidential suite which was huge and very well appointed. It was spotlessly clean and well done to the staff who maintained it to such an excellent standard.The suite has its own wi fi and office area so you could complete work when necessary.Very comfortable beds and furnishings.
The executive lounge is a real bonus for breakfast, especially during the height of the season where it is an oasis of calm. The staff were again excellent.They took time to converse with you and really made you feel like a guest as opposed to an anonymous tourist. Definitely a plus to returning. We never ate in the main dining room as everything we could possibly need for breakfast was provided. The canapés and pre dinner drinks were also appreciated and they were served in the bar area.
The links the hotel has with local firms is excellent. They recommended a first class dive school and arranged for us to be collected by boat to be taken to the harbour where our hire boat was moored. We sometimes paid less than advertised tourist firms. I contacted the hotel ahead of arrival to recommend a restaurant for a birthday dinner in town; again perfect choice.
Well done to the pool staff who kept the area spotless in mid August when it was horrendously busy. They would always try to find you a sunbed and were unfailingly patient with some guests who were rude and complaining towards them.
The inside pool is open late.
98% of the staff are excellent
We dined in our suite twice and found room service good
The hotel is excellent value
NB In response to reviewers who said they were made to feel like criminals re security for charges and signing for drinks/meals, any mistakes re people obtaining services for free is deducted from staff wages so one can't blame them for being careful. Unfortunately not everyone is honest.
Cons
The presidential suite balcony needs shade. Better screening is also needed between it and the adjacent royal suite
The comments on this site regarding the truly awful tea and coffee are absolutely spot on. For 5* one would expect at least quality if not a range; imagine serving Lipton's tea bags at the Dorchester! It is this lack of finesse that takes it below 5*. The way trays are presented in the room,(somewhat utilitarian) lack of fresh milk when you have a fridge, sachets of Nescafé instant coffee, no teapots, flowers etc. the little things expected in an executive suite. Lack of co ordination of what is in the rooms. In fairness the staff did act immediately when I raised the issue and were unfailingly pleasant.
Reception service variable. This was the only area where we found some staff to be incompetent/rude. Some absolutely wonderful, others completely failing in knowledge.
The concierge service also was dependent upon who was on duty, again like reception the service was excellent or downright awful nothing in between. Instances even of complete incomprehension of services advertised on the hotel website.
The décor is stuck in a 1980's time warp. I thought the hotel older than it actually is but unbelievably some one designed it this way!
This would apply to many hotels not just The Excelsior.It would be nice to have one time of the day in one pool area, the inside pool in the evening for instance where there is an adult only swim time. I am not anti children, I have my own and I realise that in the summer places will be crowded but for one hour, just one it would be nice to swim without being barged, jumped upon and wading through a mass of inflatables.
We only dined in the hotel once in the poolside restaurant, it wasn't successful but I don't wish to be negative as other people have had more success and we could have hit a bad night. It was fine for a pool lunch.

Room Tip: Try and get a harbour view , views are spectacular.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 5, 2013

Over looking the harbour was a relaxing way to wake up in the morning and even while you are leisurely having breakfast you can gaze over the tranquil water. Breakfast was a feast and the service was great. Had a problem with our room not being ready and I cannot figure out why they just didn't allocate us another room instead of keeping us waiting for over an hour.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 5, 2013

Have stayed here twice and on both occasions it was very enjoyable. The staff were friendly and nothing was too much trouble. Eating in is expensive but the food was of a high standard. My room was spacious and the view across the grand harbour, amazing. I used the chauffeur service several times. It was slightly more expensive than local taxis but worth the extra. Will certainly stay there again

Room Tip: Ask for an uninterrupted view of the harbour
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabria
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 5, 2013

First of all, I want to point out: this is a gorgeous five-star hotel. There are however some aspects which one does not expect to find in such a high class place. Summing things up:

Pros:
-A magnificent breakfast, with all the hot, cold, sweet and salty things you might expect, and people preparing for you pancakes, waffle, omelettes and any type of eggs on-the-fly.
-Large beds, large and clean rooms (I'm talking about the Executive inland room which we had) up to the standard of a 5-star hotel
-Reception personnel kind, quick and responsive for any issue
-Great view over the sea from all the restaurants, great swimming pools and other facilities like the spa and the gym. Great hall and plenty of sofas for relaxing/listening piano bar.

Cons:
-The room service is way too slow! When checking in the first day, we had to wait close to 2 hours for having our room ready. The situation didn't change in the next days, we had our room done almost always in the afternoon.
-I don't personally like so many personnel entering and exiting your room during the day. We counted three visits per day: besides the room janitor, another person comes for amenities refilling (bottles, chocolate, coffee etc.), AND another person comes in the evening for preparing the room for the night, often moving belongings, etc. Also, take into account the possibility of calls in your room asking whether you're happy with everything and so on. Perhaps there is some overcare of the customer here that people might not like.
-Elevators: there are three, but they are not enough when the hotel is busy: expect long wait times. The elevators' displays are partially hidden by an artificial ceiling, are dark and not that readable and they do not tell whether the elevator is going up or down (disappointing if you're heading to 8th floor and end up at the swimming pool at 1st floor).
-Conference facilities: very good conference rooms, but locations equipped with desks and plugs for your laptop are preferable, and it is not the case of the facilities in this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhyl
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 4, 2013

Booked a week away and stayed with my husband in the The Grand Excelsior. Was very impressed by the look of the outside of the building and the inside didn't really disappoint. The staff were friendly and helpful, even though we were constantly disturbed by room service and housekeeping on our first day. The do not disturb sign became very useful.
The room was clean but did have a strange smell, our room overlooked the pool and courtyard and luckily we still managed to get internet access, bonus!
The food at breakfast was brilliant and the choice was great, fruit salad, omelettes, pancakes, waffles and cold meats all available.
We never ate any other meals at the hotel so I can't comment on the other restaurants.
The pools were clean and not overly busy even though the hotel was packed. The gym was small but usable.
The hotel sits in a basin so you have a lot of steps to walk up to reach the main road but you do get used to them lol
My only real gripe was the shower curtain that stuck to you every time you showered!
Will definitely be returning for another holiday.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke on Trent
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 4, 2013 via mobile

All a bit "so so". Rooms are comfy but tired. The pool area is really pretty and right by the sea. Lovely. And there's a tiny beach so you can swim in the sea too. Service at the outdoor bar is very good. But, It's really a conference centre and not for holiday relaxing. It's overun with conference delegates who aren't always quiet.
Staff are mostly very friendly but when I asked to move to a
No smoking floor - the balconies in the exec rooms are VERY close together, and the smoke is chokingly intrusive, I was treated with disdain and told to avoid using my balcony.
Breakfast buffet is huge, but quality isn't always great.
WiFi is hit and miss. No access in bedrooms.
Public areas are cluttered with luggage. All in all It disappoints.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Excelsior Grand Hotel

Address: Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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