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“Beautiful hotel with charm and great service.” 5 of 5 stars
Review of Hotel Phoenicia

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Hotel Phoenicia
5.0 of 5 Hotel   |   The Mall, Valletta, Island of Malta FRN 1478, Malta   |  
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Hotel amenities
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25% off room rate
Ranked #1 of 8 Hotels in Valletta
Valletta
1 review
2 helpful votes 2 helpful votes
“Beautiful hotel with charm and great service.”
5 of 5 stars Reviewed August 12, 2014

We chose Hotel Phoenicia for a 5 day break from London. It is ideally situated, close to the Malta city gates, has old world charm with modern facilities. The pool is beautiful, with plenty of lounges and shade if you would prefer. The breakfast was fantastic with lots of variety and choice, and the ambiance of the breakfast area was lovely, on an outdoor balcony with spectacular views. Our booking was fantastic value for money.
We have already decided to return.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 13, 2014
Dear Graham F,

Thank you so much for your review. I am very happy to know that you are satisfied with the value of your stay and that the hotel location, ambiance, as well as the restaurant were to your liking. I hope that if you decide to visit Malta again you will once again choose the Phoenicia.

Best regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,732 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
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English first
Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

The Phoenicia brings a traditional admosphere for a great stay in a beautifull environment like Malta. Phoenicia provides a very good service in comfortable building. The rooms good use an upgrade with respect to space.

Phoenicia is ideally situated so close to the center of Valletta, the bus station and the great restaurants at Waterfront.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 12, 2014
Dear Fred_de_Goede,

Thank you for sharing your experience on your recent stay with us. It’s good to know that your stay was overall a pleasant experience and that hotel location was convenient to your points of interest. I hope that we will have the pleasure to welcome you back to the Phoenicia in the future.

Best regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

My partner & I stayed here at the end of July for a week. The Phoenicia hotel is fantastic, all staff are friendly and can't do enough for you, from the reception staff to the waiters/waitresses. Our room was beautiful on the 4th floor, only downside was that we didn't have a balcony. Pool is a short walk through the hotel gardens, always able to get a sun bed. The hotel is situated in a fantastic location, 5 minutes from Valletta & 2 minutes from the bus terminal, where you can go anywhere in Malta for €1.50 for a day ticket. Breakfast in the hotel was superb, where you could have anything from fruit, pancakes, eggs, omelettes, cereal, breads/cakes, tea/coffee & fruit juices. As it was our 3rd anniversary, we came back to our room on the first night to find champagne and chocolates, which was a lovely surprise. Would definitely go back to this hotel & would highly recommend it to others :)

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 12, 2014
Dear Melissa B,

Thank you so much for your great comments on the staff and service, your support of the hotel is hugely appreciated. I am glad that you have enjoyed your anniversary surprise and I thank you for having chosen to celebrate such a special occasion at the Phoenicia.
We look forward to welcome you back to the Phoenicia in the future.

Best regards

Helena
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Cartmel, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2014

We would highly recommend this hotel. This is our 3rd visit to Malta and the hotel is the best one we have stayed in. The location is great. The staff are friendly and nothing is to much trouble. On our previous visits we stayed at The Raddison Blue Hotel and the Excelsior in Valeta. The Phoenicia is by far the better one and we will return next year.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 12, 2014
Dear dave_heaven1,

Thank you for taking the time to share your lovely review about your recent stay with us. I was delighted that you enjoyed your stay at the hotel and I thank you for recommending us to fellow travelers.

I look forward to welcome you back very soon.

Kindest regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

We have stayed at the Phoenicia on numerous occasions, the last time being in June 2014. We love this hotel not only for its location near to Valletta and the local buses but also because of the friendliness and helpfulness of the staff. Slightly old-fashioned but none the worse for that. Service is excellent. Breakfasts are super and there is a lovely garden and swimming pool. It all adds up to an enjoyable experience.

Room Tip: Upgrade to a room with a balcony
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 11, 2014
Dear Baxter2003

Thank you so much for your review. I am very happy to know that you are satisfied with your stays and that the hotel location as well as the restaurant are to your liking.

We look forward to your next visit!

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

I spent 7 days in this very comfortable hotel. The room was comfortable and the service excellent. The hotel is a short walk from the town centre and next to the bus terminus which provides cheap and frequent services all over the island. It has a superb pool with a delightful bar for those days when you just want to laze around. Absolutely perfect - we will be back!

Room Tip: 1st and 2nd floors have balconies, the other floors do not.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 11, 2014
Dear Janeayl,

Thank you for sharing comments with travel community. I am very happy to learn that you enjoyed convenience of hotel location and the hotel's facilities. Thank you for your recommendation of the Phoenicia.

We look forward to welcome you back.

Best Regards
Helena
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edinburgh
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 10, 2014

Stayed here for the 4th year so clearly impressed! Great hotel, nice rooms, nice staff and great breakfast with wide array of foods from freshly prepared omelettes to lovely fresh fruit. Pool area is a fair walk but well worth it. Only criticism is breakfast is a bit disorganised - coffee service slow, plates/glasses always run out.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, August 11, 2014
Dear Phil K,

Thank you for sharing your experience at the Phoenicia with other Trip Advisor users, I am delighted, that once again, you have enjoyed your stay with us.

Your feedback is highly appreciated and has already been brought to the attention of our Restaurant Manager so he may look into the matter further.

I look forward to welcome you back to the Phoenicia next time you are in Malta.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Phoenicia

Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta

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