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“Excellent evening in The Club Bar” 5 of 5 stars
Review of Hotel Phoenicia

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Hotel Phoenicia
5.0 of 5 Hotel   |   The Mall, Valletta, Island of Malta FRN 1478, Malta   |  
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Hotel amenities
Ranked #2 of 9 Hotels in Valletta
dublin,ireland
Top Contributor
112 reviews 112 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
“Excellent evening in The Club Bar”
5 of 5 stars Reviewed May 1, 2014

We had a light meal in The Club Bar of the hotel last Friday night (25th). The food was excellent . The gentleman in charge of the bar was more than excellent. It's many years since we have experienced such professionalism in a five star hotel, as opposed to the usual mediocrity. He was polite, friendly, helpful, and managed the bar to perfection. Let's hope he is in charge of training younger members of staff, as it's obvious that his skills are a rare commodity nowadays.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear dubliner_8,

Thank you for sharing your experience with all Tripadvisor readers. I am delighted you enjoyed your visit to the Club Bar and that you found our staff highly professional. We highly appreciate your comments. I hope you get the opportunity to come back again.

Kindest regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,868 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (518)
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English first
Bromley, Kent UK
Top Contributor
196 reviews 196 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
244 helpful votes 244 helpful votes
5 of 5 stars Reviewed April 30, 2014

My husband and I have just returned from a wonderful trip to this elegant hotel. Over the months I have been emailing Mario, making arrangements for my husband's birthday, and he has been a real gem. He has arrange cars to and from the airport and also booking all the restaurants I wanted to visit for our stay. Thank you so much Mario.
The hotel is very elegant and you feel as if you have stepped back in time! We had a harbour view room which was very good. There was a bath and an over bath shower - all kept very clean. There was plenty of hot water too. We had breakfast which was very good, only thing we didn't like was the oversized chairs, which were difficult to move and were very low. The bar is a great place to sit and have a drink before dinner.
The pool and garden are lovely and although it was windy we did find sheltered places to sit and enjoy the sun.
Thank you to all the staff who made our trip so memorable. We will return.
Ignore the rating for the spa - there wasn't one but I couldn't get rid of the dots!!!!

Room Tip: Harbourview rooms looking over the gardens are the best.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear Speges,

It is lovely to read your positive comments and that you had such a good time when you were staying with us. We very much look forward to welcome you back for your birthday again. :-)

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2014

Me and my friend stayed at the Phoenecia last week and we were absolutely overwhelmed with the service and overall charm of this gem of a hotel. I'm a travel writer and have reviewed hotels around the world for a top UK travel agency in the past and I have to say that this hotel hits the mark for location, service and views.

We got a room with a balcony, unfortunately the room was a little dated decor-wise for me. I could have gone for a more contemporary room, but they don't have balconies. So it's one or the other. Aside from this very small thing, my stay here was excellent. We found the room clean and cool, and the amenities were that of any 4/5* hotel. The location is literally at the gates of Valletta, so about a minutes walk into where the locals shop, eat, drink and socialise. We were also right outside the bus station, which meant that when we did the bus tours, we just walked out of our hotel and voila! Taxis are a little steep here so I would advise everyone to use the bus as much as possible.

Food wise, we had room service on a couple of occasions and had afternoon tea at one of the restaurants, both of a high standard. On a couple of occasions we approached the catering staff quite late in the night as they were closing, but they still served us.

This brings me nicely onto service - the best thing about the hotel. The staff cannot do too much for you and they were all absolutely brilliant in every way! From helping us book excursions, getting around the island, helping us make restaurant reservations to simply ensuring every need we had was taken case of. I cannot say one member of staff was rude (usually in hotels, there are one or two nice people only and the majority of people are either rude or disinterested in helping you). I have to mention the generous hospitality of a few though, Krista, Helena, Laura-Donna and Mario. Not only did these individuals ensure we had everything we needed at all times, but they also took time to get to know me and my friend - such a small touch, but making all the difference.

Of all the hotels I've travelled, the Phoenecia is first class when it comes to service, thank you for a great stay and I hope to return again!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear FarrahChaudry,

Wow, what an amazing review! Thank you so much for taking the time to write about your stay at the hotel, I am delighted with your comments about the staff in particular and it is so kind of you to recommend us to Trip Advisor readers, that really is appreciated. We very much look forward to continuing to welcome you back whenever you are in Malta.

Best regards

Helena
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 27, 2014

Well appointed and well located it deserves its official 5 star rating. Evening meals in the Phoenix restaurant were superb with attentive staff and plenty of room between the tables. The buffet breakfasts in the same location were comprehensive with the option of freshly cooked hot dishes. The Palm Court bar and food relaxed and good with a piano player most evenings. Room service prompt with good food.
Staff throughout were efficient, helpful, attentive and polite.
We were on the third floor looking north west over Marsamxett Harbour and the hotel gardens. Room more than adequate in size with a good sized bathroom. Clean, tidy and well looked after (being picky there was the odd paint spot on the carpet). We may have had very quiet neighbours but there was almost no noise and even the sound of hall doors closing was limited.
Not hot enough to require the aircon but a notice suggested that it turned itself off if sensors detected no movement in room or that a window was open; this might be a problem during the night or if trying to cool a room in the evening while occupants in the restaurant.
Ideal location just outside the main entrance to Valletta old city and about 4 minutes walk to the bus terminal.
Pool and bar not tried (bit chilly) but looked welcoming and reached by a surprisingly long walk through the gardens.
Nothing adverse to say at all, and we are looking to return again next year.
AndrewD

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear AndrewD,

I thank you for such positive a feedback. I was extremely pleased to read your full satisfaction regarding our high level of service. I look forward to welcoming you back soon to the Phoenicia.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 27, 2014

I booked this hotel based on the majority of reviews. If you are planning to stay in Valletta then look no further. Ideally situated close to the main bus terminal makes travelling around the island very easy. A daily ticket for unlimited travel costs 1.50 euro per person, not quite as much fun now the old yellow buses have gone! The hotel us spotlessly clean, all staff friendly and helpful and could not fault the standard of our room, even down to small details as having enough plugs and in the right place! We had room 202 with a balcony and lovely views over the harbour. We chose to pay for breakfast at 15 euro per person. It was worth every penny. Usual choices of cereals, pastries cold meats, cheese etc. also beautifully cooked bacon, sausages and eggs cooked to order. The grounds of the hotel are lovely, the pool area has obviously recently been refurbished and has a great view of the harbour. We didn't eat in the main restaurant so can't comment but had a couple of meals in the club bar, excellent service, reasonably priced and good quality ( wonderful cocktails too! ) I would definitely stay at this hotel again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear jan054,

I am really delighted to read your comments and that you enjoyed your stay and the service provided by the team. We look forward to welcoming you back to the hotel.

Kindest regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 26, 2014

My mother and I stayed at the phoenicia for an easter break and were so pleased with the choice. it was convenient to walk into Valetta, room was very comfortable and airy. We enjoyed also some of the hotel's restaurants on days that were rainy. We didn't really get the chance to explore the hotel's gardens and pool but these looked great particularly later in the season. It's worth pre-ordering breakfast at the time of booking. Free wifi throughout the building.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear Rachel Z,

We are happy to hear you particularly enjoyed the location and found everything you needed close to the hotel. We’d love to welcome you back soon,

Kindest regards.

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
143 reviews 143 reviews
93 hotel reviews
Reviews in 96 cities Reviews in 96 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed April 23, 2014

Situated just outside of the walls of the old city, with convenient parking this hotel is ideal for exploring Valetta. The public rooms are an extraordinary flourish of Art Deco grandeur with some excellent clubby feel restaurants and bars - well worth a visit even if you aren't staying.

As to the rooms themselves after the public areas in all honesty they're a bit of a leg down not bad.. But not exactly inspired. The corridors can be a little noisy as well. All in all a good choice for the city - as long as you don't intend to spend lots of time in the room.

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 19, 2014
Dear Squaremeal,

Thank you for sharing your experience with all Tripadvisor readers. I am delighted you enjoyed your stay at the Hotel Phoenicia. Your feedback is important to us as it helps us improve our guests' experience.
I hope you get the opportunity to stay with us again.

Best Regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Phoenicia

Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta

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