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“A pleasant surprise!” 4 of 5 stars
Review of Hotel Phoenicia

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Hotel Phoenicia
5.0 of 5 Hotel   |   The Mall, Valletta, Island of Malta FRN 1478, Malta   |  
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Free Wi-Fi
Ranked #1 of 8 Hotels in Valletta
Rugby, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“A pleasant surprise!”
4 of 5 stars Reviewed November 16, 2012

I was really delighted with my choice of hotel in Valletta as it was very much a last minute booking. Fantastic location, comfortable room with plenty of storage space, relaxing lounge with a resident pianist and tango dancing on Sundays and above all, excellent welcoming and friendly staff for who, nothing was too much trouble. Delicious buffet breakfast too and this could be taken on the open air terrace even in November. A slightly old-fashioned feel and it would be nice if wi-fi was available in the bedrooms rather than just the lounge area but this is a minor point. I felt very safe here, will recommend to others and hope to return.

Room Tip: I was in a classic room on the second floor which didn't have a view (except over a roof top)but...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (483)
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English first
Seaford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012

Located a few minutes’ walk from the City Gate of Valletta and the central bus terminal for the island it is difficult to imagine that there is a better-placed Hotel on Malta. The art deco architecture provides a hint of grandeur and both the standards of cleanliness and the facilities were excellent. All the things that we could want from a hotel were in evidence - friendly and most helpful staff always ready with a smile to assist in any way, spacious and well-appointed room, comfortable bed and good food (the Phoenicia boasts the most extensive breakfast menu selection that we have ever experienced)
The weather this November was fantastic and a day spent wandering the hotels beautiful gardens which are also the most spacious and well-kept that we have ever come across.

A wonderful experience to repeat and also recommend

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Really lovely place to stay. Excellent location just outside the city walls, with only a very short walk to the key restaurants and sites. Very well refurbished, with good bathrooms etc. Tasty and wide ranging breakfast
But the best point were the staff, who were universally helpful and friendly, and who gladly helped with any request, even if a little strange. Certainly amongst the very best service I have received amongst the many hundreds of hotels I have stayed in over four continents
Thoroughly recommended

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington NZ
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2012

I couldn't fault this lovely hotel. Lovely comfortable lobby area, where there is free wireless Internet. I was charmed when the local tango club came and danced on the Sunday night. Delightful.

Room comfortable and very clean. Had 2 different rooms, one with view of the harbor and another with a view of the fortifications at the back of the hotel. Both were very comfortable, decent bathrooms - shower over bath. Hair dryer, good wardrobing, can make tea in the room. Iron I think.

The staff were all wonderful, warm and friendly, efficient. Dining room is gorgeous, range of breakfast foods excellent.

Malta is a lovely friendly place to visit and I couldn't fault the Phoenician.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braunton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

for our city break we wanted a smallish 5 star hotel ,close to the major sights which gave us old fashioned standards.we were not disappointed with our choice which exceeded our expectations.we had room service for breakfast,spent our mornings mooching around in the city,lazed by the pool all afternoon[including excellent sandwiches for lunch] and dined in either the pegasus or phoenix restuarants ,whilst enjoying the ambience of the club bar pre meal.the standard of food was first class and even though I had researched restaurants in the city beforehand,felt the hotel food could not be beaten on price or standard .the service and friendliness of the staff could not be faulted ,the sun shone every day and consequently we had a wonderful time.

Room Tip: we chose the basic room which was more than adequate
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford Upon Avon
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2012

Stayed at the Phoenicia for a long weekend birthday treat for my wife's significant birthday and everything worked really well. Room was spotless and staff were excellent, very friendly and for a five star hotel caught the balance between professional service and the human touch, i.e. weren't too stuffy which suited us perfectly. Didn't eat at the hotel so can't comment on food as was keen to eat out in Valletta but the restaurants and menus looked good. Thank you for a great holiday.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2012

Perfect location for exploring Valletta (we spent 2 days walking around the city, including Floriana) and just across the road from the main bus station with links all over the island. Wonderful friendly staff, food average to good with large portions (seems the standard in Malta, unfortunately we had poor service (1hr 10min wait) one evening where management under resourced kitchen/waiting staff due to a wedding function.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Phoenicia

Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta

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