The photos of this hotel looked really pretty. Actually, after booking a room I viewed the lobby which was modern with a lovely Christmas tree on view. The location was also close to the sea front and quite convenient for our needs.
What I was shocked about was the way keys were issued. The staff were at best managing guests like room mates in a prison to keep the hotel secure or at worst cold, rude and unfriendly. Every time you stepped out you had to surrender your room key and on returning you would be subjected to scrutiny to who you were and what you and any friends were doing (even though we were dressed smartly and looked to an old Granny on the street like respectable nice people). Maybe families would not be bothered by this manner but if you are a single person considering the possibility of bringing a date to your room or wanting to bring your friend back over whilst you get changed - think again as all eyes will be watching YOU!
The hotel says it is for the SECURITY. I say it is out-dated and primitive and not a system I have witnessed when travelling around the EU. Let us put this in to context this is SAFE, friendly Malta and not a country under attack from terrorism! Also to feel your every move is watched and staff have it acknowledged the next day that staff knew you had brought a pizza back to your room is kind of creepy!
What the hotel needs is an upgrade to the room doors and maybe the introduction of a pass key system. It also needs to learn to respect it's guests privacy unless they cause them some concern.
Also talking of upgrades the rooms are borderline in need of a little love and care. YES, they are showing signs of wear which I could easily have overlooked IF I had received a more welcoming service from the front desk each time my friend and I returned to the hotel.
In short it is a budget "NO FRILLS" hotel at a reasonable price but the service or "security" makes it very unwelcoming!
- Official Description (provided by the hotel):
- A friendly 3 star hotel situated in a residential area only 200m away from the sea and town centre where you will find shops, bus stop, restaurants and cafes. Hotel facilities include 24 hr reception, restaurant, lounges, a conference room, 3 lifts, roof terrace and a beach club with swimming pool on the seafront (200m away from hotel and open from May to mid-Oct only). ... more less
- Reservation Options:
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- Also Known As:
- Plevna Hotel Sliema
- Plevna Hotel Malta/Sliema