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“Totally over-rated” 3 of 5 stars
Review of Fortina Spa Resort

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Fortina Spa Resort
5.0 of 5 Hotel   |   Tigne Seafront, Sliema, Island of Malta SLM 3012, Malta   |  
Hotel amenities
Ranked #6 of 30 Hotels in Sliema
Egham
Top Contributor
232 reviews 232 reviews
98 hotel reviews
Reviews in 136 cities Reviews in 136 cities
447 helpful votes 447 helpful votes
“Totally over-rated”
3 of 5 stars Reviewed October 22, 2013 via mobile

We stayed for a week at the 5 star Fortina Spa Resort. It might state it is 5 star but it felt more like 3-4. It looks like an apartment block from the outside and the reception area is far from grand. The public facilities are OK but nothing special. There were 2 lifts but one rarely worked and kept breaking down, I was in it once when this happened. A member of staff was prising the door open with her fingers! The other lift was slow and considering there were 17 floors and several elderly people, this caused quite a lot of problems. The pool area is nice but the sun never shone on the pool at any time of the day because of the high rise part of the hotel keeping it in shade. So we did not want to swim there as it would have been too chilly. We were allowed access to the pool in the 4 star hotel (again only warranted a 3 star rating) but it was down the street so we could hardly walk there in a sarong or bath robe! However on the last day (after asking at the 4 star) we discovered there was a way through via the gardens. The staff in the 5 star did not tell us about this when we asked them. The pool at the 4 star had nice views and was in the sun, just not very convenient. It was also rather tatty with grubby mattresses on the loungers. In the afternoons it was brilliant sunshine and hot on the harbour front but on our balcony and by the pool it seemed miserable and overcast. The gym in the 4 star was reasonable but the weight lifting equipment was outdated and very old/rusty and wobbled quite a bit.

The room we had was very nice and huge. It had a spa behind the bed with a very nice balcony overlooking the pool. The bathroom was enormous with good facilities and 2 wash basins. The shower was very powerful but using the sprays in the walls caused a leak on the bathroom floor. Housekeeping service was variable from very good to poor. One day our bin was not emptied, others we did not receive flannels due to a problem in the laundry. Toiletries were topped up on an ad hoc basis but it said in the room information that they would only be replaced if the empty ones were left out to prove we had used them. I have never ever seen that policy before, especially in a supposed 5 star hotel!

I would not go back or recommend it.

The hotel restaurants were all very good for evening meals. We ate at CanThai, Table 1, Il Giardino and Taste and had 25% off the food bills. The food was excellent but service was again variable and often slow. The restaurant at the 4 star was very nice too but no discount there, despite the hotels being linked. Breakfast was served in Taste and was very poor. The selection of fruit was very limited, the toast machine was antiquated and the whole room looked like a canteen. The cooked breakfast was a bit greasy and the cook to order omelettes were variable.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, November 4, 2013
Dear Hevsy,

Thank you for sharing your review on this page. We are disappointed to read your review and would like to assure you that your comments have been passed onto all those concerned for immediate action.

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Reading, United Kingdom
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 20, 2013

lovely hotel but when I was there it looked like a old peoples home ,the hotel has a great position on sea front. rooms are large and cleaned twice a day. Staff all very nice. no atmosphere would not advise young people to stay. I went into town five mins down road. . you have to book tables for restaurants at hotel, I ate in town lot cheaper and lots of younger people around. and great value

Room Tip: stay in the spa hotel not the old hotel
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, November 4, 2013
Dear trevor m,

Thank you for sharing your experience with us at the Fortina Spa Resort on this website. We are happy to hear that you found our resort to be satisfactory aside from the age group of other guests.

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadstairs, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed October 19, 2013

This was a timeshare exchange but the resort is open to all.
It is based at Sliema just opposite Valletta, the capital of Malta.and despite being 17 stories high, it is a superlative hotel and definitely worth its 5 stars.
Check in was fast and efficient and our room was truly fantastic. It was on the 10th floor with a view to die for;it overlooked Valletta across the water. Both the daytime and the nighttime views were outstanding. The room was double the normal size for a hotel room, a massive bed and a proper balcony with two sun-loungers and two chairs fitting nicely. The bathroom featured a bath and a shower separately and again was massive. TV mini-bar and free wi-fi (which worked well) plus a fully functional air-con system (rare in such hotels and especially in Malta.).

Breakfast, which was included, had a good choice and was of a good quality.
The room was thoroughly cleaned daily and all the staff were pleasant and cheerful with a good manner.

Its location was ideal; a large array of restaurants were within 100 metres and a bus stop was within 10 metres covering Valletta and some of the other locations. Within 50 metres there was a shopping centre with a supermarket.

I really can't fault this resort which also caters for a full range of spa and dental treatments which we did not use. It also has a pool area across the road with yet another restaurant to add to the many on site already.

Room Tip: best view is that of Valletta if possible but garden view is not bad.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, November 4, 2013
Dear ronn52,

Thank you for your posting. We are delighted to hear that you enjoyed your stay at the Fortina Spa Resort and we hope to welcome you back in the near future.

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeadon, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2013

We were a party of 4 looking to relax. The Spa satisfied all our needs. The apartment was cleaned every day, beds turned down, bathrooms spotless and well stocked with soaps, shampoo etc.
the view is spectacular.
There is now a small taxi rank opposite the hotel, and there is also a bus service. Very convenient for Valeta.
The food could not be faulted in the three restaurants we ate in, staff friendly and good service.
We were all impressed by the Chinese /Thai restaurant.
Now looking to purchase an additional week.
A very enjoyable week.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, November 4, 2013
Dear JohnHall_12,

Thank you for your posting. We are delighted to here that you and others in your party enjoyed your stay at the Fortina Spa Resort. We look forward to welcoming you back soon!

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2013

We just returned from a week here which was our honeymoon. We won the week in a competition so possibly had a more relaxed attitude to any small issues. We read plenty of reviews on here so made sure we booked our evening meals 2 days in advance and although we had to change a couple of bookings due to a restaurant being full we ate at 5 different restaurants. We found the quality of the food good in all of them and sat outside when possible. The choice at breakfast was what you'd expect, we liked it. Slightly surprised to see quite a few people having a glass of prosecco and/or bloody mary with their breakfast but each to their own:). We were pleased with our garden view spa room as we hadn't expected this. We can understand some comments regarding areas of the hotel being dated but we had a really lovely week, got looked after by the staff.( others have mentioned Rita, she is lovely). Luckily we had lovely weather all week. We went on a couple of trips and really enjoyed our first visit to Malta. The only negative I'd raise is being bothered to attend a time share presentation but overall we loved our week there.

Room Tip: sea view rooms are great but also overlook a noisy road, garden rooms are quiet.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, November 4, 2013
Dear partlydave,

Thank you for sharing your experience with us on this website. We'd like to congratulate you on your wedding and would also like to thank you for the special mention of Rita in Taste Restaurant. Your comments have been passed onto all those concerned. We hope to see you again in the near future.

Kind regards,
Fortina Spa Resort team
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London, England, United Kingdom
1 review
2 of 5 stars Reviewed October 12, 2013

The Spa itself is very good, big lounges and well groomed, but the service is extremely poor. Entering the Spa, they barely lift up their heads from the pc or the magzines, they do not smile and they answer to questions like they're giving you a favour. No tour of the facilities was offered, no interest shown to the customer. Which kind of business they are expecting to have?? They have a great facility but they loose almost everything in delivering this miserable service.
I am wondering if there is someone in charge of the staff becuase they do not care at all about guests.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FortinaHotels, Guest Relations Manager at Fortina Spa Resort, responded to this review, October 21, 2013
Dear Nicole M,

Thank you for pointing these problems for our attention. We will forward these complaints to the relevant staff to look into the issue.

Kind regards
Fortina Spa Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 9, 2013

As first time (and only time) guests in this hotel we were astonished that such universally low standards could possibly satisfy even a 3 star rating, so a 5 star rating seems wholly unrealistic. Our rather shabby room accommodation was poorly serviced; we assume that staff are not allocated enough time to properly clean and prepare each room. Prior to arrival I had been looking forward to enjoying treatments in the spa but had a complete change of mind when observing the standard of the hotel.
To have a front/sea view overlooking Valletta was stunning but unfortunately so was the noise from the recently reconfigured road outside - we were on the 8th floor (17 floor property) but any guest room along the front would be blighted by this literally non stop roar of traffic, particularly created by frequent buses as they whoosh round the bend - some Spa Resort! The safe in the room did not work and neither did the telephone function properly. The television was ancient and offered few channels. Towels, flannels and robes looked off-white, exhausted and obviously need renewing.
Two lifts service this hotel and during our stay only one was working for most of the time; sometimes neither was working which is utterly ridiculous and especially so because a large number of the hotel guests were elderly. But in any case not many people are able to scamper up stairs to the 17th floor. The fire alarm going off three times (falsely) on one day did not contribute to an overall impression of efficiency.
Having paid £240 to "dine around" the various restaurants we really expected to be able to choose where and when we ate - alas we had to contend with closed restaurants, limited time slots, unfriendly and sometimes even rude service from the obviously harassed and woefully undertrained waiting staff. Sadly even the bar staff were underwhelmed at the prospect of serving customers and hospitality smiles were hard to come by.
Since we were at the Fortina Spa Resort as guests of friends, our ability to complain naturally was lessened. We recognise that no doubt many years ago this was one of the better hotels in Sliema, but today it would be notable as a classic example of a place in decline, where the rolling maintenance programme required in a busy hotel has been foolishly sacrificed for short-term profit and where a widespread absence of good organisation and staff training will almost certainly contribute to the failure of this business. We would certainly not consider returning to this hotel.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FortinaHotels, Guest Relations Manager at Fortina Spa Resort, responded to this review, October 21, 2013
Dear geraldine63_12,

We are very sorry to hear that you encountered a lot of unpleasant situations. I would recommend that you get in touch with us by using the contact form on the hotel website's 'contact us' page so we can reply to you in person.

Kind regards
Fortina Spa Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortina Spa Resort

Address: Tigne Seafront, Sliema, Island of Malta SLM 3012, Malta
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Sliema
#3 Spa Hotel in Sliema
#4 Romantic Hotel in Sliema
#6 Luxury Hotel in Sliema
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fortina Spa Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
Situated in central Sliema, adjoining Malta’s trendiest shopping complex (The Point) offering the largest choice of fashion & designer outlets, the Fortina Spa Resort is Malta’s newest 17 storey 5 star hotel. The resort faces south with magnificent views of Valletta’s bastion walls across the water and is home to the World’s 1st Therapeutic Spa bedrooms. It is the ideal hotel to indulge in a numerous variety of Spa treatments, excellent cuisines from around the world and one of the best locations on the island. Restaurants :- Taste Restaurant (Vietnamese & Mediterranean Cuisine)CanThai (Chinese & Thai Cuisine)Momo’s Ristorante Tigne (Italian & Mediterranean Cuisine)Il Giardino PizzeriaSaReGaMa (Authentic Indian Cuisine)Moroboshi (Japanese Cuisine)Bars Limes Bar (indoor)Island Bar (outdoors – weather permitting)Swimming Pools :-Outdoor Garden Pool and separate Splash Pool2 Indoor Swimming PoolsSpa Centres(see descriptions below)Thalasso Spa MediterraneeSpa Sante Belle Epoque Beauty CentreHypogeum Body, Mind & Spirit CentreOther facilities Conference facilities Fully Equipped Fitness Centre 24 hour room serviceAdded Value For All Our Guests :-Cruise of Malta’s Historical Grand HarbourUnlimited access to Fortina Fitness Centre ... more   less 
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Also Known As:
Fortina Hotel Sliema
Fortina Hotel Malta
Fortina Resort
Hotel Fortina
Fortina Spa Resort Malta/Sliema

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