We have just arrived back from our annual 2-week late-summer holiday at the Fortina Spa Resort - this was our 7th stay there - and it might well be our last. As other reviewers have said they appear to have taken their eye off the ball and standards have slipped badly. It is still a very nice hotel but 5-star?
5-star suggests the very best but the Fortina Spa is not delivering the best. When we arrived there were no porters to take luggage to rooms - not a one-off occurrance as other guests mentioned the same thing to us later in our stay. The TV in the room - unbelievably still an old 15" CRT model - didn't work as there were no batteries in the remote control! When these were eventually replaced the choice of channels was even less than last year - a 5-star hotel with a choice of half-a-dozen channels? What has happened to the in-house movies? What has happened to the pay-per-view movies? Both of these used to be available and are surely a must for any hotel calling itself 5-star? I know that you don't go on holiday just to watch TV but on days of poor weather or in the evenings before bed you need something to do - especially now as the amount of evening entertainment provided seems to have been cut back as well. They have a large "conference room" behind the reception with a huge back-projection TV system which is simply never used - why not? During the time of our stay there were various major sporting events taking place - Ryder Cup Golf, European Football etc - but if you wanted to watch them you were directed to the bar in the next-door 4-star hotel. What sort of 5-star hotel does that?
The quality of the food in the restaurants was generally as good as ever, although there seems to have been cutbacks in La Vallette on the choices available at both breakfast and at dinner - i.e. much smaller selection of cold meats, cheeses, fruit etc. however, the big difference seems to be in the level of service. Many of the waiting and serving staff who we have come to know over the years seem to have gone and been replaced by people who are not up to the job. A fellow guest slipped and fell on a food spillage in La Vallette but when I pointed out similar large spillages on the floor to staff nothing was done about it - they were simply left there - presumably for someone else to have an accident! We also found tables that were incompletely laid - i.e. cutlery/crockery missing, and a complete lack of understanding as to when to clear away used crockery i.e. one evening our half-full bottle of wine, glasses and plates were cleared away when we had simply gone up to the buffet to get a sweet!
The standard of food in the other retaurants in the garden was excellent - as usual - although, once again, the service standards left a lot to be desired. No-one wants to rush their meals but the delay between courses in both the Indian and Chinese was, at times, quite ridiculous although none of the restaurants seemed particularly busy. Complaints about this once again suggested that it was due to changes in staff.
All-in-all then, a case of " could do better". The irritants might only be minor ones but, together, they add up to something more substantial. Fortina Spa Resort cannot keep using the stunning views across the harbour as a reason to call themselves 5-star - it takes more than that. They need to up their game and concentrate on quality.
To get the best view and all-day sunshine on your balcony chose a room number ending in 31 32 or 33
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your posting. We are disappointed to learn that your stay with us was unsatisfactory. Please be assured that your comments have been well-noted and passed onto all Management.
Kindly be advised that the La Vallette Restaurant does not form part of the Fortina Spa Resort but belongs to the four star Hotel Fortina and therefore, it is not of five star service like the other Restaurants located within the Fortina Spa Resort.
Fortina Spa Resort team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.