It is a lifetime that I have been going to Exiles reason being its covenant and close to home, last year had a terrible experience with customer service though this year it seems to be starting off terribly also. This place is a little gem though the attitude and rudeness of the staff you employ is beyond my belief. Last Saturday we had a hen meal there needless to say we spend a good amount of money, we asked the waitress so we pay for the drinks separately from the food bill since some people don’t drink and she said you mean you want a bill for every single drink?
Then we asked for the menu’s till we were waiting for everyone to arrive and she said I prefer to give you the menu’s all together seriously???
We finally ordered the Chicken Caesar salad was a disaster lettuce was not even washed and chicken was undercooked, and no tomatoes. The waitress saw that most of us left this in the place and did not bother to ask is anything wrong. We mentioned this when we paid and we did not even get an apology, the waitress looks like she is angry at the world.
Another instant happened yesterday we got there at 15.00hrs and sat on the sun beds last year we used to pay €6.00 if we come for half a day and she insisted rudely that we pay €8.00 (there were maximum of 3 people on the sun beds) would you not rather have €6.00 than nothing as then we got annoyed got up and sat down at table. I wanted to order the FTIRA like you had last year was not aware you do not have this, she said once again abruptly we don’t have it this year, she placed the menu in front of me and said there this is what to have, she looked at the barman and they were all for some reason taking literally making fun,Needless to say that anything we asked for and ordered she was rude.
I think for people to be employed at exiles need to have a degree In rudeness and stupidity, for your own sake get some decent people to work there they are not portraying a decent image and next time I will seriously have it off with them as no one treats anyone like that especially to a client.
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