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“Horrendous Service” 1 of 5 stars
Review of The Exiles Restaurant

The Exiles Restaurant
Tower Road, Sliema, Island of Malta, Malta
00356 21344771
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Ranked #75 of 144 Restaurants in Sliema
Price range: $13 - $33
Cuisines: Mediterranean
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Restaurant details
Dining options: Lunch, Dinner, Reservations, Late Night
Description: The Exiles in Sliema offers some delicious Mediterranean cuisine with panoramic bay and sea views.
Malta
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
“Horrendous Service”
1 of 5 stars Reviewed May 27, 2013

It is a lifetime that I have been going to Exiles reason being its covenant and close to home, last year had a terrible experience with customer service though this year it seems to be starting off terribly also. This place is a little gem though the attitude and rudeness of the staff you employ is beyond my belief. Last Saturday we had a hen meal there needless to say we spend a good amount of money, we asked the waitress so we pay for the drinks separately from the food bill since some people don’t drink and she said you mean you want a bill for every single drink?
Then we asked for the menu’s till we were waiting for everyone to arrive and she said I prefer to give you the menu’s all together seriously???
We finally ordered the Chicken Caesar salad was a disaster lettuce was not even washed and chicken was undercooked, and no tomatoes. The waitress saw that most of us left this in the place and did not bother to ask is anything wrong. We mentioned this when we paid and we did not even get an apology, the waitress looks like she is angry at the world.
Another instant happened yesterday we got there at 15.00hrs and sat on the sun beds last year we used to pay €6.00 if we come for half a day and she insisted rudely that we pay €8.00 (there were maximum of 3 people on the sun beds) would you not rather have €6.00 than nothing as then we got annoyed got up and sat down at table. I wanted to order the FTIRA like you had last year was not aware you do not have this, she said once again abruptly we don’t have it this year, she placed the menu in front of me and said there this is what to have, she looked at the barman and they were all for some reason taking literally making fun,Needless to say that anything we asked for and ordered she was rude.
I think for people to be employed at exiles need to have a degree In rudeness and stupidity, for your own sake get some decent people to work there they are not portraying a decent image and next time I will seriously have it off with them as no one treats anyone like that especially to a client.

  • Visited May 2013
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Visitor rating
    30
    23
    13
    9
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
cardiff
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“good food”
4 of 5 stars Reviewed May 24, 2013

good food,good service reasonably priced.nice location,busy on our visit but not waiting long for service.a personal preference was for pasta dishes,all those tried were enjoyed.

Visited May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“great views and the food is good too!”
5 of 5 stars Reviewed May 15, 2013

We ate at Exiles for lunch twice last week and were amazed with the fantastic views and the food was good too!

Service was very good, and the facilities include a disabled toilet which was a real bonus considering so many others in the area do not!

  • Visited May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sliema, Malta
Contributor
18 reviews 18 reviews
18 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Average food”
3 of 5 stars Reviewed May 1, 2013 via mobile

Food was average. Nothing wow just average. Wouldn't recommend it for the food but good service and fantastic views.

  • Visited May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
26 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Slow service but good food in great seafront location!”
4 of 5 stars Reviewed May 1, 2013 via mobile

Great location in terrace above the sea! Lovely starters almond-crusted deep-fried Brie & deep-fried calamaretti were excellent! Mains the fillet on both attempts were overdone on the requested medium.. Washed down with Lehman's 2010 Shiraz & 35 South Reserva Sauvignon Blanc 2012! Most enjoyable!

  • Visited May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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