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“Quick escape to the sun!” 4 of 5 stars
Review of The Victoria Hotel

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The Victoria Hotel
4.0 of 5 Hotel   |   Gorg Borg Olivier St, Sliema, Island of Malta SLM 1807, Malta   |  
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Malta Treasures for Less
Ranked #2 of 30 Hotels in Sliema
Haslemere, United Kingdom
1 review
“Quick escape to the sun!”
4 of 5 stars Reviewed January 19, 2014

A late booking because we were tired of rain and cold! The staff, food and hotel generally were very good and our room excellently clean if a little tired. The bathroom was also rather tired and the shower leaked. The seal was replaced, but did not solve the problem, and we did not follow it up at the time because we were too busy walking and visiting all the wonderful places! Our fault, not theirs. The staff could not have been more helpful and I am sure it will now be fixed. We had a lovely holiday and thought the hotel very well placed. The bus service from Sliema was amazing and the islands had so much to see and do. We'll definitely go again.

Room Tip: We chose a 'superior' room because several reports had said about the bedrooms being 'ti...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Bookcyprus.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 20, 2014
Dear 59AnnH48,

Whilst thanking you for finding the time to enter your review, allow me to say that, on behalf of all the team, we are all honoured to have hosted you here at The Victoria Hotel.

Your comments will certainly be passed on to our Maintenance Manager and his staff and the discrepancies you mentioned will be seen to.

There are currently several refurbishing projects underway, in some areas whole floors are being totally redone at The Victoria. These discomforts you listed could have been caused by ongoing works. Nevertheless, all will be solved by our trustworthy team.

We thank you for comments and suggestions as this is a sure way of knowing what our clients desire and helps us to deliver an ever improving service.

Looking forward to welcoming you again in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
Monmouth, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 16, 2014

Having stayed at the Victoria Hotel for business purposes on several occasions over the past few years, I cannot praise the staff highly enough for their warm welcome and helpfulness each time I return.
The facilities are excellent, now greatly improved, and central to most that Sliema has to offer.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 17, 2014
Dear Lynda H,

The staff here at The Victoria pride themselves on giving such a welcome that our clients cannot help but feel they are 'at home' whilst away from home.

The fact that you choose to repeatedly honour us with your presence gives us great satisfaction and helps to motivate us in providing all that our esteemed clients desire and more.

Whilst thanking you for writing in, I look forward to hosting you once again here at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 14, 2014

I don't know if it's because we booked a deal through an outside company, but our accommodations were just only o.k. We had an old, dingy bathroom, no mini-fridge in the room (had to save our honeymoon sparkling until the next hotel), and two twin beds. The staff were friendly and welcoming , they pushed the two beds together, but there was still a big seam down the middle (happened at the 2nd hotel too - maybe this is how their hotels are set up?). Did love the character of the building paired with the shared pool on the rooftop.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 15, 2014
Dear Amy S,

It is disappointing that your stay at The Victoria Hotel did not live up to your full expectations.

Whilst assuring you that your comments will not go unnoticed, allow me to say that there are refurbishments being carried out, some have been completed, such as the indoor pool and sauna, generating pleasantly positive feedback.

Projects in the pipeline for the immediate future are brand new floor carpet laying and some floors will have all the rooms totally refurbished.

We strive for perfection and our clients' full satisfaction makes us proud of our work and motivates us to move forward in providing relaxing and comfortable accommodation within our hotels. Your feedback is highly appreciated and we thank you for taking the time and effort to write.

We hope to have the pleasure of re welcoming and hosting you once again at The Victoria.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2014 via mobile

I would highly this hotel. The location was about 5 minutes away from the Sliema promenade which is perfect and it is really quiet.

The staff in the hotel are really lovely, they are so welcoming and couldn't do enough for you. The rooms were very clean and the daily cleaning is a very high standard. I loved coming back to my room and everything was all in place!

I would really recommend this hotel, excellent value for money. You won't be disappointed!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 15, 2014
Dear Meloxford14,

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bacup, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 11, 2014

Excellent room having been upgraded to a suite and a nice bottle of red to start our holiday with a great view.
Service and quality has been top class in both bar and restaraunt , especially Martin he is a credit to the hotel.
Spa was very relaxing
Having stayed in Malta numerous times we have found another gem
We leave for Gozo on Monday and will be sorry to leave but will be back
Thanks for a great stay
Cath & Peter Rothwell

Room Tip: Higher floor the better
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 15, 2014
Dear cath71262,

It is good to hear that you upgraded your room and that having done so rendered your stay at The Victoria Hotel such a positive one.

This reflects our efforts to always provide the type of service our clients expect. Your full satisfaction is the best reward for all the staff. You may rest assured that Martin will be happy to hear from you once he is informed of your kind comments.

Whilst expressing our appreciation for logging in and writing, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sliema, Malta
1 review
4 of 5 stars Reviewed January 10, 2014

This is my second stay at The Victoria Hotel, Sliema. A great location just 5 minutes uphill from the seafront promenade and the bus stop. The hotel staff are really friendly and the facilities are good - lovely indoor pool with sauna and steam room, in a relaxing environment. I didn't use the gym or the massage facilities. Linked to the sister hotel there is a lovely coffee shop. The rooms are clean and comfortable, yes the hallway carpets could perhaps be replaced, but overall the hotel is delightful.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 15, 2014
Dear Kate B,

Allow me to start by saying that It is particularly pleasing to note that you chose to stay with us a second time and that it turned out to be yet another pleasant stay for you.

We are always striving towards providing our esteemed guests with a unique experience, that way they will want to visit again and stay at The Victoria Hotel in order to enjoy the sterling service we enjoy providing.

It is a good thing that you mentioned the hallway carpets due to the fact that they had become worn out and are currently being replaced. These and other related works are currently being carried out, whereas there are others, such as the embellishment of the indoor pool and sauna area, which have been completed and are available for clients to use and enjoy.

Whilst assuring you of our best attention at all times, we would like to thank you for finding the time to write on Trip Advisor. Your feedback is greatly appreciated.

Looking forward to the pleasure of re welcoming and hosting you once again at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 9, 2014

This hotel is just great. I booked 2 single rooms for myself and my adult son and we were given 2 double rooms. The rooms were large and the bathroom and bedroom were very clean. We were visiting family so we didn't use the indoor pool or any of the other option that we were on offer, however we will on our next visit. I will stay here again (maybe in march) and I will be telling other family members to stay here too. Lovely hotel and happy and helpful staff.

Thank you so much and see you again soon I hope.

Room Tip: All rooms are good, We didn't hear anything outside and the beds were very comfortable and we sl...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, January 14, 2014
Dear MaggieMay059,

Thank you for taking the time to write on Trip Advisor about your experience at The Victoria Hotel.

It is wonderful to hear that you and your son had such a pleasant stay. This is what all the staff strive for and your words provide much motivation in our pereseverance to keep giving our guests the best service possible as is expected.

Hopefully you will both be able to try out our indoor and outdoor facilities on your next stay.

We look forward to welcoming and hosting you again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Victoria Hotel

Address: Gorg Borg Olivier St, Sliema, Island of Malta SLM 1807, Malta
Phone Number:
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sliema
#2 Luxury Hotel in Sliema
#2 Romantic Hotel in Sliema
#2 Family Hotel in Sliema
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Victoria Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
change Primary photo from ownerphoto edit ... more   less 
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Also Known As:
Victoria Hotel Sliema
Victoria Hotel Malta
The Victoria Hotel Malta/Sliema

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