Staying in the Xara Palace within the walls of the old city was, overall, a real treat. The building is beautiful and the communal areas of the hotel are full of character and charm. Despite all this, I find it difficult to recommend this establishment because of the quality of the reception service.
On check-in, we were led to the lounge to fill our the registration details and then were promptly forgotten about which was really embarrassing for us. In the confusion, no information was provided concerning breakfast, restaurant and other hotel amenities. Our attempts to use the pool lodge were met with weird, incoherent excuses (which were later confirmed as being lies by the pool staff the following day who confirmed there had been a private function - why lie, we would have understood the truth!?).
Service is something I don't usually complain about, but here it was so shockingly bad that it really marred our otherwise very pleasant time at the hotel. Reading other reviews, I see that I am not the first person to comment on this. A very nice reply from the management to my letter of complaint confirms that they will be addressing this - let's hope so. It's such a shame to have this problem considering the outstanding setting.
- Also Known As:
- The Xara Palace Relais & Chateaux Hotel
- The Xara Palace Relais & Chateaux Hotel Mdina
- The Xara Palace Relais And Chateaux
- The Xara Palace Relais & Chateaux Malta/Mdina
- Official Description (provided by the hotel):
- The Xara Palace Relais & Chateaux has 17 Rooms and Suites, all vary in size and style. Some of the Suites have Jacuzzis on their private terrace with spectacular views of the island. The Duplex rooms and Suites offer split level accommodation with the lounge area and private facilities on one level and bedroom services on the other level of the Room or Suite. Outdoor pool is available in an alternative location and shuttle service is provided. ... more less
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