Went for a weekend break and paid extra for a superior room with a jacuzzi. The room we were given was neither a superior room and it was missing the jacuzzi which was advertised and on the conformation email. When complaining the manager told us there was nothing he could do for me, I wanted to pay for an upgrade which I was told there was no rooms however when I went to check on there website they will still selling suites??? Manager told us he did not want to discuss it and asked us to leave the hotel as we were complaining. Such a shame as we were staying as we're considering it for a wedding venue! Needless to say I won't be booking my wedding there or staying there. Checked into another hotel after getting our refund. Manager had serious attitude and I would not recommend. I will also be making a complaint to trading standards for false advertising and selling what is not available.
- Also Known As:
- Barony Castle Hotel Eddleston
- Barony Castle Hotel Peebles
- Barony Castle
- Barony Castle Peebles
- Mercure Peebles Barony Castle Hotel Eddleston, Scotland
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