Stayed here just for one night in a mini trip from my bigger trip to London. Nothing bad to say about the rooms or anything like that, but just a couple of pointers below:
1. Restaurant service
I had the dinner service here one night, and the treatment I got from the staff wasn't up to the standard I come to know and love from Holiday Inns. Maybe its a UK thing but (being from Canada), I had no idea that in order to order anything for service, one had to physically go up to the bar and order and pay there upfront. There were no signs to indicate this, none of the other customers told me (as I sat there at my table for 15 mins.) and the wait staff literally walked by me and/or ignored my attempts to flag them down and ask just how do I order.
Staff there seemed stressed and overworked, as I heard that someone didn't show up for a shift that night. Still no excuse for poor service.
At midnight, the TV set in my room shut down with no warning and for no apparent reason. Found out the next day that it was hotel policy to turn off the tv cable/satellite at midnight each night. I've never heard of this before and would not have expected this from a country in the Western hemisphere. Extremely confusing to me.
Like I said, the room itself was fine, no complaints, but please address the above points for a more comfortable and efficient stay for other travelers.
- Official Description (provided by the hotel):
- A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more less
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- Also Known As:
- Holiday Inn Express Canterbury Hotel Upper Harbledown
- Holiday Inn Canterbury
- Canterbury Holiday Inn
- Holiday Inn Express Canterbury Upper Harbledown