The hotel cancelled my reservation I made 4 months in advance for their nicest room for an anniversary trip over New Years less than 6 hours before my flight. On top of that, they tried to push me to a budget hotel on the outskirts of town. Neither the hotel nor the room were even close in terms of being comparable to what I reserved.
When I called to discuss this, I was told the booking manager was gone and would not return until Monday. Seriously, you overbook the hotel, don't honor a reservation from 4 months prior and don't have someone besides a desk clerk to talk to until 2 days later? I was told to send an email (still no response as I prepare to board my flight) ... Epic fail in terms of customer service.
We will make the most of our trip, no thanks to the Hotel Reykjavik Centrum.
- Official Description (provided by the hotel):
- Hotel Reykjavik Centrum is a new first class hotel in the heart of the city, opened on April 1st 2005. It is located on one of Reykjavik’s oldest streets, Adalstraeti, in a newly renovated building, the oldest part of which was built in 1764. On each side of it, new buildings have been constructed in the likeness of their historic predecessors. The hotel spreads over all three buildings, and is designed in the style found in Reykjavík around 1900. During its construction, the remains of a Viking longhouse from the Settlement Period were found. Among the finds excavated at the site were Iceland’s oldest human remains, dating from approximately 870 AD.The hotel has 89 rooms, each fitted with modern amenities, such as satellite TV, telephone, Internet access, mini-bar, radio, iron and board, hair dryer, safe and tea & coffee set. All rooms have en-suite bathroom with either a shower or a bath. ... more less
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- Also Known As:
- Reykjavik Centrum Hotel
- Reykjavik Centrum Reykjavík