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Icelandair Hotel Reykjavik Natura: Traveler Reviews

4.0 of 5
Nautholsvegur 52, Reykjavik 101, Iceland
Hotel amenities
Icelandair Hotel Reykjavik Natura
Ranked #19 of 46 hotels in Reykjavik
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461 reviews from our community

Traveler rating
    107
    234
    106
    11
    3
See reviews for
Families
66
 
Couples
197
 
Solo
43
 
Business
22
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Would Stay here again”
4 of 5 stars Reviewed February 4, 2013 via mobile

We stayed at Hotel Natura as part of Northern Lights City Break.

I thought the hotel rooms were nice, clean etc.

Reception were very helpful with anything that was needed.

Free bus tickets into town however I walked and that was only 15 mins.

Breakfast was charged extra but we chose to do this and I thought that the breakfast was nice. Ate once in restaurant and although food was nice the service was appalling.

Also the tour desk is based at hotel which is good but very slow process for done reason.

But overall I would def stay here again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
See 2 more reviews by Emmaparton2105 for Reykjavik
Ask Emmaparton2105 about Icelandair Hotel Reykjavik Natura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trausti K, Sales Manager at Icelandair Hotel Reykjavik Natura, responded to this review
February 7, 2013
Dear, traveler

Thank you for your recent review of our hotel, Reykjavik Natura.
It is always nice to hear our guests say that they would definitely stay with us again. That gives us a hint that we are doing well for our guests, so thank you for that. Thank you as well for notifying us about the service inconsistency at the restaurant and at the tour desk. We will try our very best to improve this service failure. I am glad to see that you took the time to walk into town since it is such a nice walking route and really gives you the chance to get to know the city, a little bit better. I will make sure that our reception staff receives your compliment. You are always welcome back to Reykjavik Natura.

Warm regards,
Trausti Karlsson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoosick, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“ICELAND AIR TOUR”
5 of 5 stars Reviewed February 3, 2013

I booked a trip to Iceland via Icelanairlines. I twas an excellent value for everything that we did.
This hotel was very good, great service, clean rooms and quiet. The breakfast buffet was also
good. It is a little distance from the city but very accessible by walking 20 min or by taxis. They are always by the hotel and not to expensive. The drivers are very willing to tell you about . Reikevec. I would go there again

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask janbug0318 about Icelandair Hotel Reykjavik Natura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trausti K, Sales Manager at Icelandair Hotel Reykjavik Natura, responded to this review
February 7, 2013
Dear, traveler

Thank you for your recent review of our hotel, Reykjavik Natura.
Thank you also for taking the time to praise us, it really means a lot to us. Hopefully you will have the chance to visit us again someday and experience more of our lovely hotel.

Warm regards,
Trausti Karlsson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, UK
Top Contributor
86 reviews 86 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
“Fairly happy return - hotel is going strong”
4 of 5 stars Reviewed February 3, 2013

Natura is the venue for an annual bridge festival in January, gets lots of top players. I suppose it's in some way a continuation of the intellectual tradition started by the Spassky-Fischer match which was held in this very hotel. Do find the chess match corner where you can touch the chess table that was used, look at various memorabilia, etc.
In other words, I keep coming back to this hotel year after year - my impression is that the business is doing well. Still spotlessly clean, everything in good working order, very friendly staff, etc. Pretty reasonable fitness centre and relaxing hot tub/sauna/steam room. It is not obvious from the brochures, but the fitness room is accessible 24 hours with your room key, it's only the pool that limited opening hours.
I saw complaints about the cost of internet - well, there are public computers in the lobby. In addition I found an unprotected network with strong connection from my room, so did not need hotel wi-fi after all :-)
Hotel is only about 20-25 min walk from the city center, so we only used taxis on really horrid days. I quite the walk actually, through a small park and round the pond.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 12 more reviews by vmilman for Reykjavik
Ask vmilman about Icelandair Hotel Reykjavik Natura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trausti K, Sales Manager at Icelandair Hotel Reykjavik Natura, responded to this review
February 7, 2013
Dear, traveler

Thank you for your recent review of our hotel, Reykjavik Natura.
It is always nice to read such a positive review from our returning customers. The Bridge tournament in January is getting bigger every year so hopefully you will continue to visit us and do your best at the Bridge tournament. I am glad that you liked the walk to the Reykjavik central area. Thank you also for notifying me about the lack of information regarding the gym and the fact that it is accessible 24 hours. It is something we should advertise better and I will work on getting it fixed. Hopefully you will have a pleasant stay with us again and do well in the next Bridge tournament, in January 2014.

Warm regards,
Trausti Karlsson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
288 helpful votes 288 helpful votes
“Nice place but watch out for the extras”
3 of 5 stars Reviewed February 2, 2013

Having stayed in this hotel multiple times in the past, I was delighted to return. However the place has undergone some changes. Given the remote location of the hotel and the distance from the city centre, it is unfortunate that you now pay for internet access on a daily basis. Moreover, the distance from the centre should imply quiet and tranquility, but my room - which was nicely proportioned, was facing the city airport, and the throughout the night we could hear the snow clearing equipment in action, making it near impossible to sleep. The minibar in the room was empty adding to a rather indifferent experience of the hotel. The menu does not appear to change much over time, and I was therefore obliged to take taxis into the centre to find different food. Will be looking to stay some where else next time around as the hotel needs to learn to keep pace with competition and with the expectation of travellers. The place was clean and the room large, but shame about the extras...

Room Tip: You may wish to avoid facing the airport, when snow is on the horizon. The views are good, but the s...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Visitor931 about Icelandair Hotel Reykjavik Natura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trausti K, Sales Manager at Icelandair Hotel Reykjavik Natura, responded to this review
February 7, 2013
Dear, traveler

Thank you for your recent review of our hotel, Reykjavik Natura.
I am very sorry to hear that Reykjavik Natura did not meet your expectations. I can understand that you did not have much sleep because of the snow clearing equipment at the airport. When this happens, we advise our guests to close the windows since they are completely soundproof. Regarding the minibar, a decision was made last year to discontinue to have a minibar in the guest rooms. Instead, our guests can use it as a mini fridge and go for a drink down at our lovely Satt bar. We also sell beer and wine in the lobby 24/7 which our guests can take with them up to the rooms. The chefs are working on a new menu for Satt Restaurant which will have more variety so hopefully, if you ever return, you will give it another try. I am really sorry to hear that you are thinking about staying somewhere else but hopefully you will give us another chance since we really want to keep our returning customers satisfied and meet their high expectations.

Warm regards,
Trausti Karlsson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Top notch for a short break!”
5 of 5 stars Reviewed January 30, 2013

We stayed at the Icelandair Hotel Reykjavik Natura hotel for 4 nights as a part of our Icelandair Northern Lights Holiday. Although we didn't see the lights (too cloudy) or go on the Whale Watch (too windy), we did enjoy our time at the hotel. There were three of us sharing a triple room which was comfortable, clean and simple, just what we needed for a base for the trip. We arrived at about 1am after our flight from Heathrow and were checked in by pleasant reception staff. Everytime we had a question about anything, the staff were more than happy to help - and did so with a smile. We had dinner at the Satt restaurant on our first full night - which was tasty and well presented. The pool and spa facilities were excellent (though do cost for use), although we were not able to book any treatments as they were fully booked. The hotel has WIFI which is not free, which was a bit disappointing, but there were two public computers available for use.

The hotel, itself, is about a 20 minute walk into the city centre, however, they also provide you (free of charge) bus tickets to be used on the bus which stops directly outside the hotel. This was a bonus as it was so windy! We loved everything about Iceland - and to have a nice base such as this was a lucky break!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 6 more reviews by hildegardv for Reykjavik
Ask hildegardv about Icelandair Hotel Reykjavik Natura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trausti K, Sales Manager at Icelandair Hotel Reykjavik Natura, responded to this review
January 31, 2013
Dear, traveler

Thank you for your recent review of our hotel, Reykjavik Natura.
I am really glad to see that you had such a great stay with us. Hopefully you will be able to visit us again and be able to enjoy some treatments at the Sóley Natura spa. I also recommend you to try our Bedtime Stories on Thursday nights. These bedtime stories, located in our in-door theatre room, are free for guests to attend and presented in English. We also encourage you to wear your pyjamas; we’ll provide the hot chocolate and some blankets under which to snuggle during the readings.

Warm regards,
Trausti Karlsson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Icelandair Hotel Reykjavik Natura

Also Known As:
Icelandair Hotel Reykjavík
Hotel Loftleidir
Icelandair Hotel Loftleidir
Address: Nautholsvegur 52, Reykjavik 101, Iceland
Region: Iceland > Capital Region > Reykjavik
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotels in Reykjavik
#18 Family Hotels in Reykjavik
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Four-star Reykjavik accommodation showcasing the best of Icelandic nature. Newly-renovated Icelandair Hotel Reykjavík Natura (formerly Hotel Loftleidir) is close to the city centre, in the quiet Oskjuhlid wooded area near the sea. ... more   less 
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