Having stayed in this hotel multiple times in the past, I was delighted to return. However the place has undergone some changes. Given the remote location of the hotel and the distance from the city centre, it is unfortunate that you now pay for internet access on a daily basis. Moreover, the distance from the centre should imply quiet and tranquility, but my room - which was nicely proportioned, was facing the city airport, and the throughout the night we could hear the snow clearing equipment in action, making it near impossible to sleep. The minibar in the room was empty adding to a rather indifferent experience of the hotel. The menu does not appear to change much over time, and I was therefore obliged to take taxis into the centre to find different food. Will be looking to stay some where else next time around as the hotel needs to learn to keep pace with competition and with the expectation of travellers. The place was clean and the room large, but shame about the extras...

We stayed at the Icelandair Hotel Reykjavik Natura hotel for 4 nights as a part of our Icelandair Northern Lights Holiday. Although we didn't see the lights (too cloudy) or go on the Whale Watch (too windy), we did enjoy our time at the hotel. There were three of us sharing a triple room which was comfortable, clean and simple, just what we needed for a base for the trip. We arrived at about 1am after our flight from Heathrow and were checked in by pleasant reception staff. Everytime we had a question about anything, the staff were more than happy to help - and did so with a smile. We had dinner at the Satt restaurant on our first full night - which was tasty and well presented. The pool and spa facilities were excellent (though do cost for use), although we were not able to book any treatments as they were fully booked. The hotel has WIFI which is not free, which was a bit disappointing, but there were two public computers available for use.

The hotel, itself, is about a 20 minute walk into the city centre, however, they also provide you (free of charge) bus tickets to be used on the bus which stops directly outside the hotel. This was a bonus as it was so windy! We loved everything about Iceland - and to have a nice base such as this was a lucky break!

This hotel was a pleasant surprise.

We booked a last minute 3 day break to Iceland on a whim because it was a cheap package booked through the Icelandair website, and a change of scenery. We spent our first night at this hotel. Ample parking and very easy to find from the road with sat nav even in the driving snow!

Reception staff - really very friendly and helpful. The room was comfortable with some nice touches in terms of quality bathroom products and the shower was great. Beds were very conducive to sleep, which is the most important thing. It's opposite a small domestic airport so you get a little aircraft noise, but it wasn't during the hours you really want to sleep so it wasn't a problem.

The bar in the evening was a nice looking area but we didn't stay owing to a very drunk American tourist who was slurring loudly and talking a load of absolute **** which made the bar an undesirable place to spend time in - not the hotel's fault at all, although I hope they stopped serving him alcohol.

Breakfast was the usual buffet affair that you find in a tourist class hotels such as this - not great, but you fill yourself up with what you want and move on.

The only other minor drawback of the hotel is that it is not walkable to the centre of Reykjavik (it may not be far, but the roads are not pedestrian friendly), but it's only 5 minutes in a cab which are cheap and easy enough to come by. Both drivers we met were very friendly and helpful - another very nice surprise.

Iceland is a great country to visit, with very friendly people and good food, believe it or not, if you hunt it out. Go for it, and if this hotel is on your package itinerary then you needn't worry - it's absolutely fine.

From start to finish we very much enjoyed our stay at the Natura. The reception staff were so helpful and friendly. The room although not 5 star was very clean and just right for a short stay the bar and restaurant staff were also very good. The food served in the restaurant was simple but very well cooked and presented. Use the pool it is a great way to finish the day. What let the 5 Star rating down was the information/excursions desk at the hotel. Don't want to be too harsh because she seemed like a nice girl but the seemed very disinterested and bored with her work. Just the body language of when you had eye contact with her did not instil confidence on the products. We booked for the Gateway Golden Circle with her. When we were picked up at 8am in the morning we were told we were not booked on the tour. Some negotiation in Icelandic with the lady on the day and we we allowed on the tour. Did she forget? Just a little point on a great stay. Thanks.