The 45 minute coach journey from the airport was uneventful and part of the 3 night package deal departing from Dublin airport. The 1st sight of the hotel remined us of a hospital or an old fashioned technical college -and it was set low in a hollow, 4 floors high and 'U' shaped. 1 side dedicated to office space for 'Icelandair', the 2 remaining comprising the Hotel amenities. A large carpark filled the open side of th "U" and behind is the airport of Keflavik, all located in the finance area of the town of Reykjavik.
Due to the large number in our party (3/4 coach loads (some 200 individuals), checkin took a little while, but the foyer was warm and welcoming; staff friendly and efficient. We were allocated room no. 365 and made way to the room taking our luggage with us (no offer of porter assistance as there were no porters)!
Our room faced to the front over the entrance and hotel car park, all rooms are double glazed with basic facilities e.g. Tea/ coffee making facilities, empty fridge, 6 channel TV (and only 1 / 2 English stations). Hanging space for clothing was open, and there are few shelves or drawers. The room allocated to us was basic, and we assume of 'standard' rate as we could see lamps and pictures through the windows of facing bedrooms thus suggesting delux availability. We are also aware suites are available. The room size felt cramped for 2, the only free standing items being 1 lounge chair and 1 desk (resembling the kind found in a school) upon which the TV rested. The room was clean and 2 single beds pushed together, were covered by a single sheer and 2 single duvet resulting in 'double' room.
The ensuite cimprised sink, toilet & shower only; hair dryer, hand wash and shower gel / combined shampoo. There were a few chips on the shower base but in summary very clean yet cramped.
Linen and towels were also clean and of good quality and replacement condiment supplies added daily.
Apparently the free hotel shuttle us service from the hotel stopped on 1 November which was an initial disappointment however we were relieved to find an arrangement had been made with the local bus company so free tickets were available from reception prior to use which meant the trips were still free of charge. There was an abundance of tourist information available at the hotel which we used to book trips out, and the shop selling local jewellery, designer clothing, books and postcards etc. was expensive as one would expect.
The restaurant and bar (also expensive if compared with prices at home, but not particularly so if compared with other outlets of Iceland. Range of food was fair however we are unable to provide any comment on quality or service as we did not use either. The seating area of the bar was comfortable and cosy and spilt out into the foyer using open plan design.
The opposite hotel side wing sprites function accommodation along the entire ground floor, and this merged with the lift access area to the bedrooms. This public area was decorated using a selection or stuffed birds and animals- personally not to my taste, but this was cause for many a lesson in wildlife amongst those passing through.
This taxidermy along with the breakfast are my only 2 'dislikes' actually- otherwise our stay at the Natura Hotel was absolutely fine, not wonderful, acceptable really!
Breakfast was a real disappointment! The selection of cooked food rather poor, fresh fruit nothing special, cereal average, breads etc. basic. The head waiter always appeared grumpy and wasn't able to smile or even five the impression of being pleased to see you when asking for room numbers as customers approached! Thankfully other staff haven't yet taken on these characteristics, but it was obvious that there was either a lack or personnel resources or no understanding of what a group of c. 200 guests need or expect!
As we entered the breakfast area on day 1 we were subjected to the air of panic, full tables and many excess individuals who had no where to go. The dividing wall was being pulled back and the few staff on duty were trying to set up tables as guests took their seats at tables which were not ready for service. Thankfully the 2nd and 3rd mornings were not so frantic but the selection of food remained basic and unexciting, and the head waiter's persona just seemed to get worse and worse!
My negative comments lead me to suggest that the hotel consider redeploying the breakfast manager as a porter, and spending time securing a new person with a pleasant personality - someone who has at least some idea of what is required by a coach parties who are offered trips by the host company... which indicates the likelihood of everyone arriving together, probably 30 minutes prior to pick up time! Such a simple course of action could result in much better reviews and happier more contented guests!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.