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“A bit faceless, but generally OK” 4 of 5 stars
Review of Icelandair Hotel Reykjavik Natura

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Icelandair Hotel Reykjavik Natura
4.0 of 5 Hotel   |   Nautholsvegur 52, Reykjavik 101, Iceland   |  
Hotel amenities
Ranked #31 of 48 Hotels in Reykjavik
Cambridge, UK
Top Contributor
184 reviews 184 reviews
41 hotel reviews
Reviews in 56 cities Reviews in 56 cities
88 helpful votes 88 helpful votes
“A bit faceless, but generally OK”
4 of 5 stars Reviewed January 30, 2012

The exterior is certainly pretty grim, and interior is fairly dated too. However, the rooms are comfy; we went for the Arts upgrade and the room was good for two. Beds very good, and all in-room facility up to scratch. All very clean (of course), chocolates on a tray, not bad.
Avoid the restaurant (except for breakfast, obviously) - it's overpriced without a compensation of getting decent food, which happens in most of Reykjavik centre restaurants. Service is rather slow, and the dishes are not good at all. "Fish gratin" was disgusting with no fish in it. The guy at the other table sent it back to the kitchen "for the dogs", and I understand the feeling.
The pool and area around it are nice for relaxation if you have time. It's for floating, not swimming. Sauna and steam bath are very good, and you can get yourself a robe and sip your drinks next to the pool.
Staff is extra friendly, but this is a feature of the country, not of the hotel as such.
The big problem is location - too far from town to walk in bad weather, so you have to rely on taxis a lot. A taxi trip is about 1500 kronas, so return trip is about £15-16. Nothing dramatic, just keep this in mind. Hotel shuttle is only five times a day. If the weather is fine you can walk to the city centre in 20-25 minutes, but a large part of that is along a busy road so not very scenic.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2012

Ok this is proof that you should never jude a book by its cover, my husband and I stayed here on our first night in Iceland as part of a package (Northern Lights self drive) with Icelandair (22/01/12). The hotel a short distance from Reykjavik and aprox 30 mins from the airport. Although on first glance this hotel looks like an office block when you enter the hotel you wil be greated with a fresh, modern and highly finished hotel. The staff are friendly, the hotel is clean and the rooms are comfy. We had a room at the rear of the hotel over looking the small airport but this didnt cause us any problems and we slept wonderfully. The hotel has a lovely bar and restaurant and even better runs a free bus into Reykjavik which we used. We were even lucky enough to see the Northern lights from the outside patio. We paid for breakfast which offered all the usual- cold meats, a wide selection of cereals, fruits, breads and yogurts, alongside hot eggs, sausage, beans etc. All in all this is a lovely place to start any trip in Iceland and we would stay here again.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2012

Lovely modern hotel, highly recommended. Could not fault, very modern. Very impressed with free wifi in the rooms at video speeds. Lovely bar area. Perfect!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 26, 2012

We stayed here on 19th Jan & 22nd Jan (20th & 21st in Akureyri) as part of an Icelandair holiday package. When we arrived back at Hotel Natura on 22nd, it was around noon and we wanted to quickly check in and see what day tours we were able to make for the rest of the day.

The slim blond girl working at the tourist counter was really unapproachable and quite rude in fact. I told her that I was wanting to go on a tour that day & waited for her to tell me which tours were available and she looked at me blankly and finally said "well what do you want to see?!".. I was a bit taken back, so said the first thing that came to mind - "umm, the Geysir & the Blue Lagoon?". She then proceeded to book me into the Golden Circle direct tour (the only one avail from noon onwards). Didn't tell me what sites were included in the tour or give me any brochures of the tour.

Another bad customer service experience was when we came back to the reception to ask where to wait for the tour guide. The blond lady at the counter that I stood directly in front of to ask the question to didn't even acknowledge that I was there & just continued staring at the computer screen. After a few minutes of waiting, the brunette next to her saw that I was still waiting for service & then asked if I needed help.

Third, when we checked in on the first night (19th), the guy checking us in didn't tell us what time breakfast was. Again, simple information that wasn't readily given to us.

To me, I would think that basic customer service like this should come naturally to staff who work at a 4 star hotel.

Apart from the above 3 complaints, the hotel itself is clean with a fresh minimalist design - but I would expect it would be for a 4 star establishment.

In terms of location - it's about 5-10mins taxi drive to downtown Reykjavik (2000 icelandic kroner) so a tad far if you wanted to hang out in the city for most of your stay.

Overall, I wouldn't recommend this hotel - there are better location hotels that have better customer service.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Icelandairhotel, Front Office Manager at Icelandair Hotel Reykjavik Natura, responded to this review, January 27, 2012
Dear guest

Thank you for writing your review on Trip Advisor. Our customer service did not match your expectations for which we sincerely apologize. We have taken action to prevent this from happening again.

On your next visit to Iceland, we would really appreciate if you would give us another chance.
Katelijne Beerten
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monmouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 24, 2012

We stayed as part of an Icelandair package.

When we arrived we were slightly disappointed with the outside of the building - a bit like East German architecture before the Berlin Wall was demolished.

The room was basic but clean and overlooked the Reykjavik Airport.

Now for the really good bits..........

The staff were fantastic and the service good. All were very polite and helpful. (I think there is something about the culture of the Icelanders here! This seemed common everywhere we went - even to the point of drivers stopping to let you cross the road!)

We ate a couple of times in the restaurant - the food was good and the service great.

A FREE shuttle bus (perhaps could be just a little more frequent??) was provided to the city centre.

The thermal pool and steam & sauna rooms were immaculate.

We would definitely stay there again............

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Top Contributor
73 reviews 73 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 23, 2012

Had a very pleasant stay here on an Icelandair package. Received a warm welcome on arrival at reception despite the freezing weather outside, along with a useful free visitors guide book. The Flybus, operated by Reykjavik Excursions, drops you off right outside the door. It waits at the airport to meet each incoming flight then takes about 45 minutes to reach the bus station which is not far from the Natura Hotel. Passengers going to certain hotels have to transfer to other buses at the bus station. There's a similar arrangement for the return journey - a minibus picks you up from the hotel and takes you to the bus station where you exchange vouchers for tickets to board the Flybus. Buses depart every 20 minutes starting from 4.40am.

The hotel is some distance from the city centre. It has a car park to the front and is set back from the road. To the rear is the domestic airport. I had a room at the back but had a peaceful night as there doesn't appear to be any overnight activity at the airport. Aircraft engines begin starting up early in the morning but the windows do a good job of keeping out any noise. No problem being disturbed by late night revellers this far out!

The bedtime stories are a novel feature each Thursday at 9pm with hot chocolate and biscuts provided. There's a desk next to reception where you can book excursions. Tour buses pick up and drop off at the hotel but as it's out on a limb expect to be the first to be picked up and last to be dropped off. I didn't use the spa but it sounds an attractive feature. There was a noticeable smell of sulphur at certain times.

Breakfast is a hot and cold buffet and was quite adequate if a bit pricey as it wasn't included in the room rate - efficiently organized with tables being cleared and reset to cope with demand. Rooms were also serviced to a high standard.

The shuttle bus into town goes 5 times a day but not at very convenient times. The number 19 service bus also goes past but the local buses aren't really organized to suit tourists so I just did the 20 minute walk which entails crossing the busy ring road. There's a footbridge if you take the right route. The ice and snow is cleared from pathways in the city centre but not further out so it's slow going in winter for much of the way.

From the hotel It's an easy walk up the hill to the Pearl which is worth visiting for the views over Reykjavik and beyond. It houses a nice cafeteria and the Saga Museum.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Top Contributor
145 reviews 145 reviews
111 hotel reviews
Reviews in 80 cities Reviews in 80 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed January 23, 2012

This hotel has been renovated since last time I was there. Had a standard room, approx 20 sq.meters: Twin beds, great sleeping quality, good ventilation, small but adequate bathroom, two chairs and a small table by the window, coffee and tea making facilities, a small fridge, good space for storage. The staff was very friendly, and check in was swift and effective. The reception area was very welcoming, and I think they did a good job with the renovation. That also goes for the bar area - what a lovely fire place to sit by after a long day exploring. The spa and pool area had the greatest atmosphere, and the pool was an absolute treat. Nice sitting area by the pool. Free parking right outside the hotel.
The breakfast was good, and the staff very efficient. They cleaned the tables really fast, and was very attentive and filled the trays as they emptied. They also have a light breakfast for early-birds, as many planes leave very early from Iceland.
On the minus side, the Satt restaurant was a disappointment. It is a nice place with friendly and efficient staff. But, the food is in the minimalistic category, and it was far from being enough for two hungry persons. The food was good, but the portions were very small, and then, it doesn't help that the food is reasonably priced. It shouldn't be necessary to leave hungry after supper. The desserts seemed huge, though, and might be the trick to fill up the stomacs - but we didn't try them. We originally had plans to eat at the hotel at least two nights, but dropped it after the first experience.
Conclusion: Would definitely stay here again if the price is good - I really like this place. But, I will eat my supper elsewhere, for instance at Thrir Frakkar, which is great and in the same price category.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Icelandair Hotel Reykjavik Natura

Address: Nautholsvegur 52, Reykjavik 101, Iceland
Location: Iceland > Capital Region > Reykjavik
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Reykjavik
#14 Luxury Hotel in Reykjavik
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Icelandair Hotel Reykjavik Natura 4*
Number of rooms: 220
Official Description (provided by the hotel):
Four-star Reykjavik accommodation showcasing the best of Icelandic nature. Newly-renovated Icelandair Hotel Reykjavík Natura (formerly Hotel Loftleidir) is close to the city centre, in the quiet Oskjuhlid wooded area near the sea. ... more   less 
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Also Known As:
Icelandair Hotel Reykjavík
Hotel Loftleidir
Icelandair Hotel Loftleidir

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