It is not very often that I use words like these in my reviews in here, however, the stay at the Saga is probably the most disappointing hotel experience ever - and I have stayed many places. I could write a lengthy report, and I did so to the manager already, who just came back - very standardized - and outright apologized, but offered no form of compensation whatsoever. And this experience was something that called for more than just a standard, email apology. Manager never came back to my direct response to her - further to her initial, standard email.
It can all be boiled down to:
1. Hotel is old - fair enough. That can many times be charming, yet, not here. It is not being kept properly - light bulbs not working, for instance, are not changed. Leftovers from whatever construction project took place while we were there, were just left lying in the staircase. No one from the staff seem to care
2. We also happened to be staying at the Radisson Blu 1919, also located in Reykjavik, while we visited the country - and although the same chain and same hotel level, it is like two different worlds, whereas the 1919 is a much nicer place, with more - and much more professional - staff
3. Keycards continusly malfunctioned so that we could not get into our room! We obviously asked the receptionists for help, yet, blaming the computer system, they just asked us to go around the hallways and look for the cleaning personnel to let us into our room... What a help. And it happened continuously!
4. Check-in took over 30 minutes, because the staff could not figure out our reservation, which included a pre-ordered upgrade. No apologies offered when they finally figured out it was their fault
5. When we got to the room, it was not made ready - minibar was not full, chocolate lying on the table was beyond expiry-date, an extra bed was standing in the middle of the room, taking up space - and when the next-door room had a shower, it was like Central Station during rush-hour. And, yes, next-door happened to take showers at 3AM, which did not help...
6. Breakfast buffet was, sorry to say, horrible - again, compared to the 1919 - just nearby, same level, same chain - it is like two different worlds. Staff was super slow - took us 20 minutes just to secure a cup of coffee, and the quality of the food was very low. Lots of greasy stuff. Compared to the 1919, the buffet area is probably 3 or 4 times as big at the Saga, yet, the amount of staff is equal - and at the Saga they seem to be of a completely different level of professionalism.
This hotel cannot be recommended. The worn-out'ness etc. they are trying to compensate with attractive pricing, but, be warned per above. This is not a good place to stay while in Reykjavik.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.