I received confirmation of a booking with a booking number and a separate email with a receipt in it multiple weeks before my trip. I showed up to the pick up point and gave them an hour to pick me up. I rang them up and it turned out they didn't even have me on the schedule for the day. I tried to get a straight answer from them for an hour and a half, as to what was happening and when I was going to be picked up, only to be told that there are no glacier walks available, even though it was only 1.5 hours off schedule and with white nights, a later return would not have been dangerous. They offered me a caving tour instead, which is not what I wanted and no where near the value that I was expecting and had already paid for. Do NOT use this agency. They have no regard for their customer needs and are not willing to make an effort to accept and change their mistakes.
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