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“Make sure you have the 24 hr number because you may need it!” 2 of 5 stars
Review of Nordic Visitor Tours-Day Tours

Nordic Visitor Tours-Day Tours
Brietartun 13, Reykjavik 105, Iceland
+354 578 20 80
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Ranked #46 of 257 Activities in Reykjavik
Attraction details
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 attraction reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Make sure you have the 24 hr number because you may need it!”
2 of 5 stars Reviewed May 16, 2013

It was hard to find family day tours when booking in Australia so we decided to go with Nordic Visitor as we were reassured by the range of tours and the initial professionalism shown when we rang them before booking. By the way, day tours with flights in Iceland cost an arm and a leg so we expected some pretty exceptional tours.
Things went downhill from there. When we arrived to Reykjavik late on Saturday afternoon and reviewed our travel documents, it immediately became apparent that details were wrong, incomplete or both. We utilised the 24 hr help line to resolve information for the super jeep golden circle tour starting at 8am the next day, so we got on the tour. The after hours service line was helpful. I will post a separate review for the company that ran that tour. (The on the ground staff delivering the tours were all wonderful, by the way.)
For our second tour which was a day trip to Akureyri, our service voucher only stated whale watching 9-12, omitting the important details of self transfer to airport for a 7.15 am flight. The airline check in staff expected to be given a service voucher, but we refused to hand it over as we knew we had to give it to the tour operator, fortunately the check on staff accepted the booking number reference, so make sure you have that with you too.
Things really went pear shaped with our third day tour, labelled activity adventure. Maybe I was naive booking a family tour for an ATV, which I believed to be an All terrain vehicle, as in a car of some kind with a driver. I did expect this to be family friendly as there were prices posted for infants for this tour.
I was horrified when we arrived and were taken to 4x4 quad bikes, which we were expected to drive with the kids either in our lap, or holding on behind, when we had no prior experience for this. Our guide was also rather puzzled, as his usual experience was for families with teenagers doing this tour, not children under ten. We were shown a scary list of damages payable instantly for any damages to the bike (which gave me the horrors at the idea of the bike rolling on my child) whereupon we refused to participate. Nordic visitor were aware of the age of our children as that was provided on booking, and I think this tour should have a minimum age listing to avoid this issue in the future.
The tour was conducted by Vatnajokull travel (see separate review) who basically said if you're not happy, we're not happy, and launched into a volley of phone calls to fix our day tour. Full marks to them. We have not yet had any contact from Nordic Visitor regarding this.
Bottom line is we spent thousands of dollars with Nordic Visitor and got crap service from them, so if you can, skip the parent booking company and book direct with the delightful Icelanders who actually conduct the tours.

Visited May 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordicvisitor, Manager at Nordic Visitor Tours-Day Tours, responded to this review, May 29, 2013
Hi Andrea,

I would like to take this opportunity to apologize again for the inconveniences caused during your holiday and offer further explanation about some of the issues brought up in your review.

To start off, thank you so much for recognizing the good service provided by our tour operators (i.e., the ground staff) as we take great measures to select the best local companies for our tours.

As for the vouchers, I am truly sorry if the information was not sufficient or clear for your first two tours. We recently updated all of our vouchers, but I regret that this was not done in time for your booking. You absolutely did right by calling our helpline with your questions, so I thank you for that.

Regarding the Activity Adventure tour, I apologize if you felt that the ATV activity information was misleading about the suitability for younger children. We do use the same information on our website (including children’s prices) that we receive from the tour operators, but we will take a further look at the age requirements for tour participation.

Also, please note that waivers (i.e., list of damages) are a standard practice for tours with physical activity and are not intended to place any undue liability on customers.

Once more, I am truly sorry that you were disappointed with our services, but I do hope that you enjoyed your stay in Iceland overall. We have sent you a personal email with more details, and we will arrange a partial refund for your day tours as soon as we hear back from you.

Sincerely,
Þórlaug Sæmundsdóttir
Director of Sales
Nordic Visitor

------------------------------------
**ORIGINAL RESPONSE** - May 17, 2013

Dear Andrea,

Thank you for taking the time to write about your experience. I am very sorry to hear that you and your family had an unsatisfactory experience with the services provided when booking day tours through Nordic Visitor.

We take this matter very seriously and we will investigate this in more details.
You will hear from us by email shortly.

Best regards,
Hjalti Már Einarsson
Director of Web and Communication
Nordic Visitor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

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  • Dutch first
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English first
Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Travel planning made easy - less stress, more fun”
5 of 5 stars Reviewed May 10, 2013

My husband, a friend and I recently completed the "Express Iceland" self-drive tour and had an unbelievable time! Working with Nordic Visitor exceeded all of our expectations. I wish Nordic Visitor serviced the entire globe! Their excellence and professionalism were demonstrated in three ways:

1. Perfect Package Deal
The self-drive packages include a recommended itinerary, airport transfers, a rental car with GPS, accommodations with breakfast, a cell phone, a 24/7 emergency number, and endless helpful tips and information (inc. driving in Iceland, packing prior to trip, details on sites and excursions, weather, etc.). In other words, it's everything you need and more to ensure you have fun and peace of mind when traveling this beautiful and rugged country. It's great value for the money spent. They handled our special requests (adding an extra day and changing our party size) promptly and happily. We did our own independent research yet it overlapped with most of what Nordic Visitor gave us.

2. Flawless Execution
We were all impressed with the quality and quantity of information that we received once we booked the self-drive package. Yet we were blown away by the packets of info we received when we arrived. Nordic Visitor provided a printed copy of the day-by-day itinerary and the site highlights book they had emailed us. They had a voucher for all of our package features (rental car, accommodations, airport transfer) so all we did at each location was hand them a voucher - so easy! The cell phone had Nordic Visitor saved in the contacts. The GPS had the key sites and some of the hotels already loaded. The road map of Iceland was color coded and the location of each accommodation was circled with the name and date of check-in written in. There was a book with details of every city and site with driving info. Wow!! They thought of every detail so we didn't have to worry about anything.
In addition, they selected an exceptional series of accommodations for us! We had the "comfort" level of accommodation, staying at 5 different places in all. We stayed in a volcano-themed B&B and log cabin B&Bs, one of which was part of a diary farm with the freshest food and the other was owned by a farmer with fields of his horses surrounding the property. The hotel in Reykjavik was more modern and centrally located.

3. Personalized Service
Larus was our Travel Consultant and he was superb. From his initial reply to my online inquiry to the welcome letter he personally signed in our info packet, Larus' expertise and attentiveness made our vacation better. He always responded quickly and thoroughly. One week we emailed him almost every day and he always responded within 24 hrs. In the 2 weeks before our Iceland adventure, we made two significant changes to our itinerary and his flexibility and quick action ensured we had the exact vacation we wanted.

I highly recommend Nordic Visitor and wish I could use them to plan every vacation!

Visited May 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Northern Comfort in Holiday Cottage”
5 of 5 stars Reviewed May 9, 2013

I booked a Nordic Visitor Tour for my partner's 40th Birthday just after Christmas and it was fantastic, we had such a great time. Nordic Visitor's staff were really helpful, there are really well organised. We received all the documentation we needed when we arrived at the hotel including a map, a guide tour as well as a mobile for ermergencies. The hotel we stayed in was very nice and very well located in the city centre although it was quite noisy with some bar or night club next to the hotel which kept us awake. But that's the only complaint we would have as everything else was great. The holiday cottage was fantastic, lost in the wilderness, it was like staying in a ski chalet with its own hot tub outside. We rented a four wheel drive which was part of the package and here again no problem at all, the car was in prestine condition and I would definitely recommend a four wheel drive if you want to travel a little bit further as some of the roads can be challenging.
The highlight of our trip was spending New Year's Eve in Reykjavik. It was out of this world, an explosion of fireworks for at least two hours. It was probably one of the best , if not the best New Year's Eve we ever had! If by chance you are going at this time of year I would recommend watching the fireworks from outside the Cathedral, but beware if you have children as in Iceland there are no restrictions on fireworks and anyone can fire them from pretty much anywhere and we had a few passing by dangerously near! But do not let this putting you off as there were fantastic firework displays.
So overall, I would definitely recommend Nordic Visitor as a tour company as well as the Northern Comfort self-drive package. We are really hoping we can come back one day and see the Northern Lights as unfortunately we were not lucky that time.

Visited December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Iceland Winter Trip”
5 of 5 stars Reviewed April 26, 2013

We booked this trip through Nordic Visitor and were very happy we did. They arranged everything nicely and we had very good time in Iceland. We got to see a lot of Iceland by the Super Jeep excursions. Also we were flown to Akureyri in North of Iceland to see the Northern Lights.

We will definitely recommend Nordic Visitor for Iceland trips.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Action packed holiday”
5 of 5 stars Reviewed April 12, 2013

My wife and I decided we'd like to see the aurora borialis before we died. Initially it was going to be a cruise to Norway, but she suggested Iceland.

We are so glad she did. Nordic Visitor asked what sort of holiday we wanted and fixed everything up, including tours to many very interesting sites. Our driver on the initial tour, Pauli, told us a lot about present day Iceland, touching on economics, politics, geography and some interesting cultural references. For example there is a unique museum in Reykjavik specialising in one particular body part.
The holiday included a visit to the Northern town of Akureyri from where Nordic Visitor has arranged for us to spend an afternoon with a very creative performance artist, Anna Richardsdottir,. Fanatic, not the sort of opportunity one has on most trips.
we were to join an expedition specifically to see this phenomenon.

Our flight was met as promised at Keflavik Airport, and we looked forward to a meal and a restful evening. However, there was a Northern Lights tour available the same evening.
Although a bit knackered by traveling for 12 hours we decided that it would about double our chances of achieving our objective if we joined it.

Our guide on this trip told us that conditions were good, we would be driving for about an hour to a site with little of no light pollution and adjacent to a cafe run by a friend of hers. Soon afterwards, she said "It's beginning! If you look out of the right side of the bus you can see it"
We were on the left side and couldn't see anything. A few minutes later she told us we should be able to see it from both sides. We looked out, there were some streaks in the sky, they could have been moonlit clouds, not very convincing. But when the bus stopped, and we got out for an unobstructed view, WOW! Two great arcs of green light right across the sky!
Slowly this changed and eventually you could see different colours at the edges of the green bands. Magnificent!
Mission accomplished. We can go home now!

Although that was what we came for, the rest of the week was in no way an anticlimax. Wonderful place, wonderful people, super food (as long as you like fish).

Now, I wonder what Iceland is like in the summer?

Visited March 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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