We stayed three nights at the Borg in June 2013. Reception was very friendly and efficient, although there was no offer to take our cases up to the room, or indeed to show it to us: we were given the key and left to find it ourselves. That's fine with me (in fact it saves me a tip!) but it's not what I'm used to in hotels of this category. In fact, we found this to be the case with all the hotels we stay in in Iceland, so it's probably the norm in this country.
We stayed in two rooms: the first for two nights, 11-12 June, was on the fifth floor and was perfectly pleasant, with a well-furnished and modern bathroom, a comfortable bed and a TV that appeared to turn itself round to wherever we were watching it from.
On the night of 15 June we stayed on the fourth floor, in a "double deluxe room". This room was similarly furnished but far larger than the one we had on the fifth floor, and had a llong balcony from where we could watch life go by in Austurvöllur (largely down and out alcoholics, but it was Saturday night!).
Breakfast in the Borg is the usual fare including the ubiquitous scrambled egg (this was overcooked till you could slice it, but it was like that everywhere we stayed in Iceland, so perhaps that's how they like it), bacon and frankfurters. Smoked salmon and gravad lax also featured, and a bottle of fish oil with tiny glasses (this also features in every hotel breakfast in Iceland). Coffee was in vacuum flasks on each table and was perfectly good. A request for hot chocolate was fulfilled willingly and fast.
The only negative experience was in the bar, where I'm afraid that young attractive bargirls fail to compensate for the experience of grizzled old barmen: a request for a single malt whisky was met with incomprehension (and Icelanders speak almost better English than the English, so it wasn't that), and these girls' total ignorance of wine is perhaps forgivable, since Iceland is hardly a producer, but surprising in Reykjavik's best establishment, where I would have thought the staff would have benefitted from at least rudimentary training, especially when jobs are so hard to come by in Iceland.
Now I hesitate to write this, but as a smoker, it would have been nice if we didn't have to freeze our backsides off standing outside in a light gale in order to indulge our filthy habit. I mean, unless the object is to *make* us feel guilty, I should have though that a few chairs and tables could have been supplied, rather than have to put one's drink on the pavement.
All in all, the Borg was pleasant and comfortable, with an accent on an very efficient and friendly reception. We didn't take a meal there, so can't comment on the restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.