We were in Iceland from January 28 to February 2, 2013. That is 6 days and we used IG Tours from start to finish. From our arrival at the airport and transfer to our hotel and on our last day going back to the airport we used this company. IG tours also did our roundtrip transfer from our hotel to the Blue Lagoon. All transfers were timely, vans were spacious and clean. We took the following tours with them as well: The Golden Circle, The South Coast Adventure, The Northern Lights Tour.
For the tours, this company uses smaller buses, not more than 20 people per tour so we believe this is an advantage as compared to other bigger buses which hold 55-60 people. Why the advantage? More personalized service from your tour guide. Could not beat this. Next, the buses can stop right next to the entrance of the attractions such as Geysir and Gulfoss as compared to the bigger buses that park immediately on the huge parking lot. This is an advantage also so that you do not have to walk very far from the parking lot. Take note for those of you who are getting up in age, this could be a big help for you. You also have the option if you do not like to walk, the tour guide will wait for you after you see the attraction and let you ride on the bus to the main parking lot and wait for the tour group to finish. Also the getting on and off these smaller buses are quicker since there is not a whole lot of people involved. You get more time to spend on the attraction/tour stop. All the tour guides were knowledgeable and informative not only about the tour that you are taking but also of Iceland. We get to stop to some minor attractions that other large buses could not go to. This is a plus and we loved these additional stops. All the tour guides give you plenty of time for photo opportunities and to sight see. Taking these tours, we did not feel rushed at all. Adequate time also was given for restroom breaks and lunch time. When it is time for payment, it was easy and they do not require for you to give an advance deposit, only at the time of the tour when you are with them. Just book in advance and confirm with them. We have noticed also that there were several other people from other hotels during our week in Iceland that used IG Tours. That is a great sign that there were satisfied as well and they were repeat customers just like us.
Just a side note: When we took the Northern Lights Tour, we were able to see the Aurora Borealis and the tour guide took photos of each who us who were in the tour and emailed the photos to us without any cost. It was a great souvenir for us, standing with the Aurora Borealis as our background. They do not do this with the big tour companies. This is doing the extra mile for your customers. We think this is an added incentive for anyone to take the tours with IG Tours. Come to think of it, we were not treated us customers but we felt like we were treated like old time friends.
IG Tours staff are great, they represent the country well and that's what makes Iceland more beautiful to visit. Use this company, you will not go wrong with them.
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