Despite arriving at 6 am via Icelandic Air and waiting until noon for a room, we really felt the staff did all they could to accommodate our stay. The front desk is professional and very knowledgable about local options. Location is great -- right in the heart of downtown. Rate is steep, but that is Reykjavik. The room was clean and comfortable. We did not drink in the beer bar downstairs, but it seemed busy, though without character (there are plenty of other options in town). We would definitely come back again.