The service I received from this property was exceptional. I emailed them many, many times prior to our trip to ask all kinds of questions. They always responded and were very helpful in planning other aspects of the vacation. The hotel is in a great location. You can walk everywhere. The harbor, Grey Line office, shops, markets and delicious restaurants. Heidrun at the front desk is so lovely. She is competent and sweet. Arnar Bjartmarz, the assistant manager was wonderful in getting advance bus schedules and answering questions. The rooms are nice, very clean and have a pot to boil water for tea. The bathrooms have all the amenities. The Micro bar downstairs had a nice crowd each evening. All in all we had a great stay.