We stayed for 2 weeks in September and when we arrived there was only us and one other British couple staying - the rest were Turkish and the hotel was full to capacity.
Our room was lovely in itself - large, clean and well equipped. The only downside was when we opened the balcony door and, lo and behold, we could not hear ourselves think as we were right next to huge generators that constantly hummed and whirred 24 hours a day, 7 days a week and, hence, we could never open our door or sit on the balcony. We asked to be moved but as the hotel was full, this was not possible.
The good points were the restaurant - always plenty of seating and quite well decorated and furnished although after the first week, the food went a bit downhill and was never hot - merely tepid. The pool was great, as was the beach decked area and the poolside bar where Mehmet Ali always kept us entertained. Unfortunately, Mehmet Ali and Fahti were the only two members of staff who could speak passable English which was a bit surprising in a hotel rated as highly as this. It's lucky I could speak a bit of Turkish else we would have been stuffed staying here.
The bad points were the lounge/bar which was a very soulless place, the computers were always being used by kids constantly chatting with their friends on Facebook, the general lack of other British guests, the lack of English spoken by the staff, the surly manner of most of the staff who could barely even raise a smile (except for the aforesaid Mehmet Ali and Fahti and a British lad called Kerrian who were lovely and welcoming) - the rest of the staff should really take a leaf out of their books and remember they are in the hospitality industry and that means being friendly to guests. The managers in all departments always seemed to be having a go at the staff - maybe this is why the staff were not friendly!
This hotel is not realy geared to the British tourist industry - it is there purely for the Turkish casino goers. There is no form of entertainment except Turkish music which is very mournful and depressing, and the casino.
Also, the location is not great - not near anything! OK, they do provide a shuttle to Kyrenia but Kyrenia was, probably, the most overrated harbour I have ever been to and would not bother going there again unless I was paid to.
In future, we would stick to the Turkish mainland for holidays which are much more geared to what the Brits want and the Turks on the mainland are more friendly and the cost on the mainland is half what you would pay to stay in Northern Cyprus and the hotels on the mainland are better quality, especially on the mediterranean coast.
Another point that rubbed me up the wrong way was when we checked out. I said to the man on reception that we were checking out and handed him the keys which he took and said "OK" and that was it!! No "I hope you enjoyed your stay", no "hope to see you again". Nothing. Just "OK". Very rude.
If you are Turkish, you will get a good room. If you are British, you won't. In our second wee...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.