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“Recommended” 5 of 5 stars
Review of Original Sokos Hotel Alexandra

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Original Sokos Hotel Alexandra
4.0 of 5 Hotel   |   Hannikaisenkatu 35, Jyvaskyla 40100, Finland   |  
Hotel amenities
Ranked #3 of 9 Hotels in Jyvaskyla
Kajaani, Finland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Recommended”
5 of 5 stars Reviewed November 17, 2013

Well sized rooms even for the basic rooms. Very clean. Comfy bed. Great breakfast. Centrally located. Some people have obviously had problems with air conditioning, we stayed in noveber so it was not an issue then. Would visit again if need be.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    9
    36
    24
    4
    0
See reviews for
13
16
5
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tadcaster, England, United Kingdom
Top Contributor
84 reviews 84 reviews
22 hotel reviews
Reviews in 45 cities Reviews in 45 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 28, 2013

Three night stay here and really enjoyed the breakfast buffet. Ate in the on site gastropub one night, and though they misunderstood the dish i was ordering the dish that arrived was fine and as i can't even attempt more than 'Hello' and 'Thank you' in Finnish I wasn't too upset that the order was wrong. The room was clean and the TV and WiFi and chairs were all fine, but could have done with much better pillows, and tea/coffee making facilities. Also no toiletries - and I had forgotten to take hair conditioner. Reception staff were very helpful and professional - so a bit of room for improvement, but overall just on the plus side of 3 star rating

Room Tip: Quieter to have an inward facing room
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 27, 2013

I visited Jyvaskyla on business for a few days in late October '13. The hotel was cosy, I liked the decoration of the restaurant, as well as the smiling faces of the staff. The breakfast was very modest, but the dinner at the hotel was excellent!!! Very good price, very good value for your money!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 11, 2013

Sokos hotel, which rooms must be updated. Room very small and no air conditioning. Room wasn't so clean, dust here and there. Also bathroom wasn't so clean. Mirror frames and behind the mirror full of dust. Big round window between the bathroom and the room. Room was beside the elevator, so you can hear elevator going up and down. When we arrived to the hotel, it was difficult to find a parking place. Hotel's parking place behind the hotel was full and we were told to drive to the parking hall somehow far from the hotel. When arriving to the reception, receptionists were talking together and didn't pay attention to us, even though it was 11pm and we had small child with us. It took some time before they even greeted and attended us. Basic breakfast. Hotel is located near to the city centre.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SHJKL, General Manager at Original Sokos Hotel Alexandra, responded to this review, October 14, 2013
Dear Pariscity044,

Thank you very much for your feedback regarding your recent stay at the Original Sokos Hotel Alexandra.

I am sorry to hear that you found our hotel somewhat old and not so well kept. I would also like to apologise for our front office crew not delivering service as agreed. We do have several different room classes and some are older than others, but cleanliness and the level of service should never fail.

Your feedback is very valuable to us, since it enables us to dig into the development areas and to further improve our level of service and operations.

Kind Regards,

Hannu Nirkkonen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 28, 2013 via mobile

Service was good, location excellent. Breakfast was a bit over average. However, the room was so worn out and had some problems that average is the best that can be given as a total score for he hotel.

Stayed September 2013, traveled on business
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Kuopio, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 22, 2013

Reception was really nice decorated, but thats it.. On our floor 4th, carpet were dirty, decoration tiles were broken and alot of little things what u can notice rightaway. In our room toilet was kinda small and "dirty". Roof was covered with something yellow dots, door frames need some paintjob, floortile seams looks awful and what are those black markings on wallpapers!! hotelroom shouldnt look like this.
But there was something good, staff and breakfest. Couldnt be better than that.

Room Tip: Go for better than economy.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHJKL, General Manager at Original Sokos Hotel Alexandra, responded to this review, September 24, 2013
Dear Jorma_p13,

Thank you very much for your feedback regarding Original Sokos Hotel Alexandra.

I am truly sorry that you were unhappy with your hotel room and felt it was both out-dated and dirty. It is true, that you may find more marks of use and wearness in some of our rooms, but we still try to take care of the cleanliness and and functioning of the rooms to our best ability.

On behalf of our staff and myself, I am grateful to you for your comments on our people as well as the breakfast. We are trying hard to serve our customers and ensure their satisfaction - it is great and most motivating when it is noticed.


Kind Regards,

Hannu Nirkkonen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 11, 2013

We decided to have a night over in Jyväskylä when traveling to Eastern Finland and just booked for this hotel a few days in advance without much searching. Location is pretty central and parking facilities are good. Hotel as such is pretty standard. Breakfast was really nice with quite big selection. But what makes this hotel very good in my opinion is the kids' playroom. Playroom has even a kids' ball pool which our son just loved. I almost got worried that we will not manage to see anything of Jyväskylä as our kid just did want to leave the play room at all ;)

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Original Sokos Hotel Alexandra

Address: Hannikaisenkatu 35, Jyvaskyla 40100, Finland
Location: Finland > Western Finland > Jyvaskyla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Jyvaskyla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Original Sokos Hotel Alexandra 4*
Number of rooms: 232
Official Description (provided by the hotel):
Five-story Hotel centrally located in the downtown area; opposite the railway station; 21 km from Jyvaskyla JYV Airport. ... more   less 
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Also Known As:
Sokos Hotel Jyväskylä

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