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“Excellent stay” 4 of 5 stars
Review of Klaus K Hotel

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Klaus K Hotel
5.0 of 5 Hotel   |   Bulevardi 2-4, Helsinki 00120, Finland   |  
Hotel amenities
Ranked #9 of 64 Hotels in Helsinki
GreenLeadersGold level
Seattle, Washington
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Excellent stay”
4 of 5 stars Reviewed May 19, 2014

I've spent the past 5 nights here on a video project and this hotel is outstanding. Other positive reviews are accurate. It's hip but also homey…which is a tough balance to strike. I was in a King Envy room and there was plenty of space for all my equipment. Only reason I give it 4 stars are little nit picks. As I type this, I'm at a tiny little table that appears to have been designed for a 12-year-old. Not an issue if you're not planning to spend a lot of time working. But the high-speed internet makes up for the fact that I'm at the kids' table. Italian restaurant in the hotel is great as is Gaijin just a few doors away. Staff is excellent and was particularly patient as I took down power to the room. Five times. Oh…and people say the street facing rooms are loud but I was on fifth floor with no issues.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tero T, Manager at Klaus K Hotel, responded to this review, May 20, 2014
Dear PursuiterGuy,
Thank you very much for taking the time to write a review. I am happy to learn that you had an excellent stay. I am sorry, that you found the table space insufficient. Next time just ask and we can provide you with a desk. Hope to see you soon!

Best regards,
Tero Thynell, Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Finland
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 18, 2014

Just amazing service in Klaus K! Thought we have had excellent service before but Klaus K raised the bar 150%!

Hotel is in good location. Rooms are quite simple but nice looking, clean and high walls makes it roomy.

Breakfast was high quality as well. Also the food and service in Toscanini was excellent.

This is the hotel we definitely go again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TThynell, Manager at Klaus K Hotel, responded to this review, May 20, 2014
Dear Anni_from_Finland,
Thank you for your nice words. It's always a pleasure to read this kind of praise! Hopefully we can welcome you back soon. Perhaps a summer trip to Helsinki and a night in one of new Klaus K Sky Loft rooms?
Kind regards,
Tero Thynell, Rooms Manager
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Hong Kong, China
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 16, 2014

The hotel was 10 mins walk to the train station, bus station from airport and the Market Square. Our room was clean and in good size but without a view since the windows were blocked. As we only needed a stay, the hotel did served comfortable and convenient. It was nicely decorated inside and the breakfast was great and with wifi throughout the hotel.
The staff were also very attentive. We left for St Petersburg on an early train and they were able to packed us light breakfast and coffee! A nice hotel indeed.

Stayed May 2014, traveled as a couple
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Tallinn, Estonia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2014

For the past two years, I have always chosen Klaus K for my stay in Helsinki and have not been disappointed. The rooms are nice and with an interesting decor - I've usually asked for the room with a view to the street and have chosen a middle priced choice for the room type. The location is perfect, close to every hip restaurant in town and to shopping; and the italian restaurant the hotel has downstairs, is quite nice as well. The staff is always friendly and helpful and I love the Malin&Goetz products they use in the bathrooms. With years, yes it has changed a bit - first times I was there, the breakfast selection was bigger and they offered champagne when checking-in, which was a very nice touch and a beginning for the vacation. But regardless of that, it still remains my favorite choice.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2014

If you are looking for an exceptional hotel then look no further! Klaus K hotel in Helsinki is not just a stunning design hotel with a wonderful ambience, it has to be said that the customer service skills of its staff are second to none. Nothing is too much trouble for the Klaus K staff and they go above and beyond in making you feel welcomed and valued. The rooms are not huge but it is Europe after all, and the location with a tram stop right out the front door is excellent.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TThynell, Manager at Klaus K Hotel, responded to this review, May 20, 2014
Hello SmeeMVH,
It's nice to read that you had a really enjoyable stay at Klaus K Hotel! Please come back soon.
Best regards,
Tero Thynell, Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2014 via mobile

We absolutely loved our three night stay at Klaus K. The presentation, staff, customer service, style, philosophy, location, rooms, bathroom products and overall experience helped to make our stay in Helsinki a stylish, friendly and memorable one. The only thing I'd note is that our room had little space to store our clothes and large suitcases but this was easily managed and a minor issue for us.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 2, 2014

Klaus K is without a doubt a beautiful hotel. It is trendy, hip and is blessed with an excellent location. But it has plenty of problems beneath its sleek surface.

I had booked a room nearly four months in advance. When I arrived, I was told they were doing some construction and my room would be a bit inconvenienced, and was given a ticket for a free drink in their bar. This seemed nice until I arrived in my room. The windows, because of the construction, were covered completely with cardboard. I know some hotels offer a "street view" or "ocean view" but I have never heard of "no view." Thanks for the drink, but no amount of alcohol exists in this world for me to pay a large sum of money to stay in a room with no windows. It doesn't matter how trendy the hotel is. This is where Klaus K fails: it is far too consumed with its own image and status to understand that it is completely unacceptable to treat a customer this way.

When I complained profusely, I was moved to a different room. If one with windows was available, why book me in the first room to begin with? No one should have been booked in that room, let alone someone that prepaid for their room several months in advance.

Klaus K is a beautiful hotel in an excellent location, but I will be staying elsewhere when I return to Helsinki.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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TThynell, Manager at Klaus K Hotel, responded to this review, May 7, 2014
Dear Zach L,
Thank you for your review. I am sorry that have failed to communicate to you what was happening during your check in. The room type that you had reserved had rooms available only in the area that was affected by facade renovation, meaning the windows were covered. After you complained, my team members upgraded you immediately to a Desire Room that was facing another direction. It wasn't that we were holding back on rooms with a view. There just weren't any available in a category that you had reserved.
Again, I am sorry that you felt being mistreated; this would never be our intention.
Sincerely,
Tero Thynell, Rooms Manager
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Additional Information about Klaus K Hotel

Address: Bulevardi 2-4, Helsinki 00120, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Helsinki
#7 Romantic Hotel in Helsinki
#9 Business Hotel in Helsinki
#9 Luxury Hotel in Helsinki
#9 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Klaus K Hotel 5*
Official Description (provided by the hotel):
All 139 rooms including 2 suites, 3 art rooms and a Movie Room are provided with state-of-the-art equipment ranging from custom made beds and mattresses to laptop size safe to oversized robe and towels to LED television to high speed internet - wireless and wired. Room categories playfully range from Mystical to Passion to Desire to Envy, all describing the emotions that are depicted from the mythical literature. ... more   less 
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Also Known As:
Klaus k Helsinki
Hotel Klaus k

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