We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First night of My Long Planned trip” 4 of 5 stars
Review of Holiday Inn Helsinki City Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Holiday Inn Helsinki City Centre to your Saves list
Holiday Inn Helsinki City Centre
4.0 of 5 Hotel   |   Elielinaukio 5, Helsinki 00100, Finland   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #16 of 66 Hotels in Helsinki
Certificate of Excellence
Irvine, California
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“First night of My Long Planned trip”
4 of 5 stars Reviewed June 25, 2014

The hotel is easily connected to the airport with a bus , 6 euros
Clean, good beds, comfortable, great breakfast, quiet. Good costumer service
Spent only one night
I was not impressed with the dinner that was given to us, but the travel company made the order, not me

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

556 reviews from our community

Traveler rating
    165
    274
    95
    20
    2
See reviews for
55
152
91
170
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wellington, New Zealand
Top Contributor
61 reviews 61 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 12, 2014

Usual high standards of Holiday Inn. Location ideal if arriving / departing by train from St Petersburg etc., or by bus from airport. Can walk undercover on flat pavement to platforms / bus. Easy walk to main tourist attractions, shops etc. But......... room rates are not cheap - Helsinki is expensive and so are rooms here. Executive room relatively small, although containing all expected features. Most guests seemed to be on business.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, June 28, 2014
Dear MikeNZ2013,

Thank you for taking the time to review our hotel. It's a pleasure that you have chosen us for your recent travel. I am glad that we we able to meet your expectations when it comes to our brand standards and features.

It is certainly not our intent to inconvenience our guests with our rates, but to instead offer options that make sense. We always appreciate comments from our guests, and we will use this feedback in making decisions about our future pricing strategies.

Once again, thank you for staying and we hope we have another chance of hosting you again.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
92 reviews 92 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 9, 2014 via mobile

The hotel is well situated. Rooms are small and have no safe. Good thing was that they offer you two kind of pillows, soft and firm. Overall experience is avarage. They do not have a private parking as it is public. Even no places reserved for guests near the entrance. The discount (as I found out) the hotel gets is not geven to the hotelguest. 36€ is rather expensive(24hrs)

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, July 6, 2014
Dear Louis A,

Thank you for staying with us. I am glad you liked our convenient location. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensala
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 3, 2014

Very good location if you travel with airplane or train. I have stayed in this hotel every month for many years. Nice clean rooms. I allways get an upgrade because of Platinum status. I miss a lounge room in this hotel. Good breakfast. Only 100m to the railway station

Stayed December 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 28, 2014

On my most recent visit to Helsinki I stayed four nights at this HI. Check-in and all Reception dealings were good. The female staff in the restaurant were efficient. The male staff member in the restaurant was not good.His attitude and the manner he went about his duties left a lot to be desired.(Anyone who drops a well used cloth on the floor and then picks it up and thereafter wipes tables with it should not be working in a restaurant !).

My great gripe was with the make up of the room each morning. As to the bed the duvet was simply pulled up each morning. The underneath sheet was not touched and was left crumpled and creased. The bed was not in fact made!

Likewise any cup which I had used to drink from during the evening was left exactly where I had left it- unwashed.

This hotel is relatively pricecy compaired to other hotels in Helsinki. Moreover one would need to take out a bank loan to pay the charges for even a very modest amount of laundry to be done.

Stayed May 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, June 14, 2014
Dear BrianHalpin,

Thank you for your candid review. We’re glad to know check in was smooth for you and we thank you for your kind words of praise. Your concerns regarding the restaurant staff have been noted. I am confident that the necessary actions will be taken in order to achieve superior guest satisfaction and prevent any further inconvenience.

Again, thank you for staying with us. We look forward to serving you on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 27, 2014

I was pleased with this hotel. The room was a decent size, clean & modern. The bed was relatively comfortable and the breakfast was very good. It was a bit pricey but it was good. The location was also very good, particuarly if you need the railway station, which I did. I would stay again if in Helsinki.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 27, 2014

Stayed here for one night due to flight delay while travelling to Jyväskylä during end of November 2010. The connection flight was missed and thus forced to stay here by Fin Air. Very small hotel with rooms of cage size. It is kind of okay if you don't have anything else to do in Helsinki other than sleeping, was feeling claustrophobic with the size and room layout.

Would suggest you to check out the rooms before moving in. My case might be specific as these rooms are designed for their tie ups with Airlines when delayed with connection flight.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, June 13, 2014
Dear SaneeshKumar,

Thank you for posting a review about our property. It’s nice to know that our location was suitable for your travel needs. On the other hand, I am very sorry for the inconvenience you may have experienced with your room reservation. If there is anything we can do to make your next stay with us more comfortable, please do not hesitate to ask the manager on duty. We look forward to serving you again when you return to Helsinki.

Sincerely,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Holiday Inn Helsinki City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Helsinki City Centre

Address: Elielinaukio 5, Helsinki 00100, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Helsinki
#15 Luxury Hotel in Helsinki
#20 Romantic Hotel in Helsinki
#21 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Helsinki City Centre 4*
Number of rooms: 174
Official Description (provided by the hotel):
Stay at the Holiday Inn Helsinki City Centre hotel and you will find yourself in the middle of all the business, excitement and entertainment of Helsinki City. This modern hotel lies in the heart of Helsinki next to the main Railway Station joining modern and historical architecture together conveniently. Holiday Inn offers perfect facilities for business and leisure travellers. The hotel offers comfortable rooms. Staying with us you will be able to enjoy the good quality and core services of Holiday Inn. The hotel contains state-of-the-art rooms including comfortable amenities, high-speed internet access, Business Center and WIFI wireless internet hot-spot. For relaxing there is a Finnish Sauna and Minigym. For wining and dining you can choose Restaurant Verde. Stepping outside of the hotel, there is a large selection of sights, shops, restaurants, museums and places of interest just in the neighbourhood. Stockmann department store, Market Square, Helsinki Music Centre, Finlandia Hall, Kiasma and Ateneum Art Museum just to name a few. If you are planning to visit other cities and regions nearby, you will find public transportation, local buses, trains and even metro in the immediate neighbourhood of the hotel. Or perhaps you would choose the tram to take you on a short sightseeing tour.Whether travelling on business or leisure, welcome to enjoy the Finnish hospitality at Holiday Inn Helsinki City Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, IHG, Booking.com, Priceline, Hotels.com, Hotel.de, Odigeo and Despegar.com so you can book your Holiday Inn Helsinki City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Helsinki City Centre Hotel Helsinki
Helsinki Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Helsinki City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.