We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service” 4 of 5 stars
Review of Holiday Inn Helsinki City Centre

Save Saved
You added Holiday Inn Helsinki City Centre to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Helsinki City Centre
4.0 of 5 Hotel   |   Elielinaukio 5, Helsinki 00100, Finland   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #18 of 66 hotels in Helsinki
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great service”
4 of 5 stars Reviewed October 14, 2013 via mobile

Location to all forms of transport and the town is unbelievable good and is the point most often praised. We found however that the service was the highlight. They accommodated our needs at short notice, filling in when our other hotel booking fell through and extending our stay at short notice. Front desk staff were great.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

418 people have reviewed this hotel

Traveler rating
    116
    210
    75
    16
    1
See reviews for
42
117
69
125
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 12, 2013

The place smells old hotel. The location is convenient, right next door to central railway station, but the downtown is small and there are many hotels within walking distance. The room felt not updated and not clean. I spotted previous guest's hair at some places and snot at the bathroom. Even found 5 EUR bill under the bed. My guess it was a tip. I took it and didn't left any tip from myself. I guess cleaners just don't deserve it if they are so lazy to look under bed! The breakfast was quite good. It was not included in my rate (guess my travel agent failure) so I paid extra, however noone bothered to check :)
Overall: ok hotel for ovrnight on businesstrip but dont't stay there for leasure

Room Tip: Hard to recommend, some rooms face the street with the bus station in front of the hotel, other room...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, October 27, 2013
Dear iamandrei,

Thank you for writing a review about your recent stay with us. I am pleased to note that you liked the quality of food at breakfast. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of your visit that did not meet your expectations in particular the room cleanliness and guests services. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Columbia, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 4, 2013

I stayed at this hotel September 22-24, 2013. Hotel is adjacent to the train and railway station, and excellently located in the city centre. The FinnAir bus picks up airport travelers from the hotel. It is a modern, well-equipped facility. Staff members are fluent in English.

I highly recommend this hotel.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 3, 2013

This hotel is superbly located alongside the main train station so was ideal for our arrival and departure to St Petersburg, yet it was really quiet with excellent soundproofing and well appointed rooms. Staff were extremely friendly and helpful from check-in where our trainee was thorough, friendly and very efficient! The buffet breakfast had a good range of foods. The hotel is ideally located to access tourist sights, museums and the hop-on-hop-off bus. This hotel was an excellent choice for us and we would strongly recommend it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed at the hotel for 3 nights early in June. Its location is ideal. It is close to all forms of public transport including the airport bus. Trams to many of the tourist attractions leave from nearby. There is a supermarket and plenty of restaurants in the vicinity. The buffet breakfast at the hotel was quite extensive.

There was no wifi in our room, but it was available in the business centre, as was access to PC’s and a printer, which was helpful to print out tickets etc.

Although the bedding and amenities in the room were good, there was no effective air conditioning and the room was too hot. An electric fan was provided but was only of limited value. This is probably not a problem in the colder months.

As a general comment, we enjoyed our stay and would return again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaasa, Finland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2013

Spend 4 nights ar Hokiday Inn Helsinki City Centre. Good location with easy access (50m) to regional trains. Good gym ans sauna as we as restaurant. Excellent proximity to airport shuttle bus and city overall.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 10, 2013 via mobile

The hotel is in the perfect location, right next to the main train and bus station and right in the city centre.

The hotel is ok, service not amazing and the wifi doesn't work!

Rooms are clean but pretty basic.

Would stay here again but only because of the location!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, September 26, 2013
Dear Sarah T,

Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased you liked the location. I also appreciate that you noticed the cleanliness of the room. Please accept our deepest apologies for the issues you had encountered over the unsatisfactory service you received. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Helsinki City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Helsinki City Centre

Address: Elielinaukio 5, Helsinki 00100, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Business Hotel in Helsinki
#16 Luxury Hotel in Helsinki
#19 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Helsinki City Centre 4*
Official Description (provided by the hotel):
Stay at the Holiday Inn Helsinki City Centre hotel and you will find yourself in the middle of all the business, excitement and entertainment of Helsinki City. This modern hotel lies in the heart of Helsinki next to the main Railway Station joining modern and historical architecture together conveniently. Holiday Inn offers perfect facilities for business and leisure travellers. The hotel offers comfortable rooms. Staying with us you will be able to enjoy the good quality and core services of Holiday Inn. The hotel contains state-of-the-art rooms including comfortable amenities, high-speed internet access, Business Center and WIFI wireless internet hot-spot. For relaxing there is a Finnish Sauna and Minigym. For wining and dining you can choose Restaurant Verde. Stepping outside of the hotel, there is a large selection of sights, shops, restaurants, museums and places of interest just in the neighbourhood. Stockmann department store, Market Square, Helsinki Music Centre, Finlandia Hall, Kiasma and Ateneum Art Museum just to name a few. If you are planning to visit other cities and regions nearby, you will find public transportation, local buses, trains and even metro in the immediate neighbourhood of the hotel. Or perhaps you would choose the tram to take you on a short sightseeing tour.Whether travelling on business or leisure, welcome to enjoy the Finnish hospitality at Holiday Inn Helsinki City Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, IHG, Travelocity, Orbitz, Hotels.com, Tingo, TripOnline SA, BookingOdigeoWL, Agoda, Otel and Venere so you can book your Holiday Inn Helsinki City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Helsinki City Centre Hotel Helsinki
Helsinki Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Helsinki City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.