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“business hotel, great location, bad & expensive breakfast” 4 of 5 stars
Review of Holiday Inn Helsinki City Centre

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Holiday Inn Helsinki City Centre
4.0 of 5 Hotel   |   Elielinaukio 5, Helsinki 00100, Finland   |  
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Ranked #18 of 64 Hotels in Helsinki
Sao Paulo, SP
Top Contributor
53 reviews 53 reviews
52 hotel reviews
Reviews in 49 cities Reviews in 49 cities
45 helpful votes 45 helpful votes
“business hotel, great location, bad & expensive breakfast”
4 of 5 stars Reviewed October 19, 2012

located meters away from train station. Bus from airport stops 50 meters from hotel entrance, so very convenient location. Room was nice. Internet was not free but was really cheap, 2.5euros per day.
breakfast was 18 euros per day and it was really bad.
I will recommend to stay here, but go to any of the many coffee shops where you can get much better breakfast.
It has a sauna, but we did not use it

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Riihimäki, Southern Finland, Finland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 18, 2012

The location is excellent. The train station is next to the hotel and so are the bus and metro stations. Three big malls/compartment stores are within walking distance. As well as museums.

I think the hotel is great for short business trips but it would suit a shorter stay with friends and family as well because of the location.

I kind of expected more from the hotel. The room was quiet even though it faced the bus terminal. The room was tidy but there was no key to the minibar. But since I wasn't that thirsty I didn't complain. There was complementary electric kettle with a tea selection in the room but I didn't have time to try it out. Also there was an iron and ironing board wich might've come handy on a longer stay.

I was a bit disappointed by the breakfast. The selection wasn't that impressive and it was somehow difficult to find everything.

Room Tip: I think there is less traffic noise in the higher floors.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2012

I've been here three times, once in 2007 and then twice this past summer, 2012. I generally recommend the hotel--it's very well-located, being right next to the main railway station and also the bus plaza (which has a stand for the Finnair airport bus). I've never had a problem with the buffet brekfast--in fact, it's lived up to my expectations--and as one might expect being in northern Europe, you're going to find things like salmon and herring, as well as most items that Americans would eat. I'm a dual national (US/Finland) and have family in dear old Suomi, so I'm not unfamiliar with non-American breakfasts (I'm not a herring fan per se but it certainly doesn't perturb me at 8AM). If you want a good location and a pretty good hotel, I think this is fine. Are there true luxury hotels in Helsinki? Yes, I'd assume so, but one doesn't need luxury for a good night's stay. From either the bus or train stations right there, as well as the city streets, you can find local, regional, and long-distance transportation easily. Yes, there's construction going on right by the station on the north side of the hotel, but that won't last. In all, I'd stay there again, and chances are I will when I finally get to bring my young son to his ancestral homeland (one of them, at least!)

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 6, 2012

You can't beat it. We stayed here for four nights and were completely satisfied. Housekeeping is good, the staff is friendly and the rooms are decent. We were in room 401, on the far north side. They are doing construction directly north of the building and that was a little noisy, but the rooms really are pretty quiet considering all the activity going on around it (buses, trains, traffic).

Will stay again if we return to Helsinki, which is a lovely city by the way!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 17, 2012

The quality of the breakfast seems not to be the focul point of the operator of Holiday Inns in Finland. The choice of items in the breakfast buffet of this Helsinki City Centre H.I is less comprehensive than in many comparable Holiday Inns in Europe, Asia and North America. On another occastion I took up this trend with the front desk of the Holiday Inn Helsinki West - and they admitted that many cutbacks had been done in the breakfast services of the Holiday Inns in Finland - such as the availability of smoked fish. ( Now at the City Centre place they did offer Scandinavian type of herring.)

The reason for the trend is apparently the fact that most customers do not come thru through the Holiday Inn booking systems, but through the operator's local booking system "Hotel word"- and traditionally in Finland the hotel breakfasts have been included in the room rate. Such being the case, the breakfast buffet is not a crucial part of the local competitive edge.

Looking at the breakfast buffet here I could not but miss the level at, say, the Holiday Inn Golden Mile in Kowloon, Hong Kong. Basically these two hotels are in the same category of Holiday Inns, but in their breakfast buffets from different planets.

I considered going to the Crowne Plaza - with its lounge available - but for a speedy departure in the morning the Holiday Inn works better.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vehmas, Manager at Holiday Inn Helsinki City Centre, responded to this review, September 20, 2012
Dear Maitland55.
First of all, thank you very much for your recent stay. I'm deeply sorry we fell below your expectations about breakfast. Our Holiday Inn hotels are very proud of the level of service and quality of our products and for this reason your comments are very troubling and will certainly be looked into.

Breakfast is very important product for us and one of the most used services in hotels. When booking a room at Holiday Inn the guest can select either rates including breakfast or room only rates. The content of the breakfast buffet has usually variations by the country and is emphasized by the local character. In Finland we have a selection of alternative dishes so hotels can also vary the content of breakfast now and then.

I have taken note and wish to thank you for your valuable comments. These are of great importance to us and allow us to improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to make your stay as best as it can be.

Yours sincerely
Timo Vehmas
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2012 via mobile

Clean modern rooms, very comfortable beds. Free Internet. Reception staff are friendly and helpful. Only footsteps from the central train station and subway. The finnair airport bus stops right outside and departs regularly. Great base to explore the city

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karpathos, Greece
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 16, 2012

It was nice to be in the center of Helsinki, next to the main train station, really close where the bus from the airport leaves you and next to a supermarket (it's in the basement of the train station). You can go everywhere on foot, but if you need to take a bus, they are around there.
The room was without breakfast (it was expensive), but no problem, we had the opporyunity to eat breakfast out.
The staff was really helpful, giving us advice, directions and maps.
The bathroom was not absolutely clean...there were some hair on our arrival, it was not so nice to see that.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Helsinki City Centre

Address: Elielinaukio 5, Helsinki 00100, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 Business Hotel in Helsinki
#16 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Helsinki City Centre 4*
Official Description (provided by the hotel):
Stay at the Holiday Inn Helsinki City Centre hotel and you will find yourself in the middle of all the business, excitement and entertainment of Helsinki City. This modern hotel lies in the heart of Helsinki next to the main Railway Station joining modern and historical architecture together conveniently. Holiday Inn offers perfect facilities for business and leisure travellers. The hotel offers comfortable rooms. Staying with us you will be able to enjoy the good quality and core services of Holiday Inn. The hotel contains state-of-the-art rooms including comfortable amenities, high-speed internet access, Business Center and WIFI wireless internet hot-spot. For relaxing there is a Finnish Sauna and Minigym. For wining and dining you can choose Restaurant Verde. Stepping outside of the hotel, there is a large selection of sights, shops, restaurants, museums and places of interest just in the neighbourhood. Stockmann department store, Market Square, Helsinki Music Centre, Finlandia Hall, Kiasma and Ateneum Art Museum just to name a few. If you are planning to visit other cities and regions nearby, you will find public transportation, local buses, trains and even metro in the immediate neighbourhood of the hotel. Or perhaps you would choose the tram to take you on a short sightseeing tour.Whether travelling on business or leisure, welcome to enjoy the Finnish hospitality at Holiday Inn Helsinki City Centre. ... more   less 
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Also Known As:
Holiday Inn Helsinki City Centre Hotel Helsinki
Helsinki Holiday Inn

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