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“Renowated, but service quality dropped again” 3 of 5 stars
Review of Scandic Park Helsinki

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Scandic Park Helsinki
4.0 of 5 Hotel   |   Mannerheimintie 46, Helsinki 00260, Finland (Formerly Scandic Hotel Continental Helsinki) (Taka-Töölö)   |  
Hotel amenities
Ranked #38 of 66 hotels in Helsinki
Pirkkala, Finland
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Renowated, but service quality dropped again”
3 of 5 stars Reviewed January 27, 2014

Customer service lacking in all frontiers.

Reception:
check in:No any explanations where is what etc., especially as the renowation is still ongoing.
check out: no questions were even asked if everything was ok, nor wishing welcome again etc.
Room: Not cleaned properly before or during the 2 nights stay, room needed an urgent renowation.
As many of the things were in average level and got the discounted price, the overall grading is average, otherwise would have been a poor experience.
The location of this hotel is good, so it's hard to understand why on earth the customer service has dropped on each visit during last 3 years of using this hotel and I'm not even super demanding, just that the basic things would work and rooms are clean. Breakfast room was hard to find, breakfast selection was not so versatile.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Jyvaskyla, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 25, 2014

Nice and fresh old hotel with a new face but...
Service at the reception was poor and clumsy - everything had to be asked.
When we got to the room it was a mess: many items where missing (tea and coffee, papers from toilet) and there had been no cleaning - dust and large dust bunnys.
Our room change has handled very well and it left a nice feeling and the second room was fresh and generally ok. Breakfest room was hard to find and go to and also the breakfest was very poor.

Alltogether the hotel left a image that says " I'm not finished and I don't care!"

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 13, 2014

It's a nice and cozy hotel within a 20-minute walk from the very city centre. Unfortunately, now its sauna and swimming pool are being repaired, so one cannot use them. The rooms are stylish, however small. Breakfasts are versatile and tasty.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2014

It would be entirely disingenuous of me to provide a full review of the Scandic Continental given that it is undergoing a major refurbishment at the moment. Having stayed before, I can concur with other reviews that the 70's decor was in desperate need of a refresh and walking into the lobby bar felt like the set of a Columbo episode; however it seems that Scandic are dealing with this feedback and injecting new life into this tired old lady.

It's hard to run any business when you have builders, electricians, plumbers and decorators running amok, however the refurbishment seems to be relatively organised with 'live' areas boarded off from the building site; that said, you may have to walk through undecorated 'staff only' areas to get to your room and it's pot luck whether you get a newly refurbished room or one of the old fleet (as was the case during my stay).

With the main restaurant currently out of action, a makeshift restaurant has been constructed at the back of the building which is a fair hike in what I would assume was once a nightclub. It feels a little odd having breakfast and dinner on a neon lit dancefloor, but all in all they are making a good effort to keep things sane where the circumstances would normally dictate the opposite. I wholeheartedly recommend the Beef Steak with a pepper sauce, and fans of the orange carpet can rest assured that snippets of it still remain in some areas... for the time being at least. One thing I don't understand is why the restaurant is closed for dinner on a Sunday; this seems to be a recurring theme in their Finnish properties?!

All in all I had a very pleasant stay at the Scandic Continental and would recommend it. If you're of a nervous disposition or feel put out by building works, I'd look to phone ahead to see what disruption may occur as you may want to book elsewhere.

Scandic have clearly taken on board feedback about this property, and when finished, it looks like it will eventually be one of the jewels in Scandic's crown.

Room Tip: I chose a Superior room which had not yet been renovated. It was perfectly servicable.
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brussels
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 9, 2014

Brand new lobby area is a mix of different styles and colors and have to say, that it is very modern but the atmosphere remains quite cold and not cosy at all. New rooms are OK, motor-beds and overall spacious room as well as free wi-fi are huge plus. Our remote control (of TV) did not work, waited someone to come/repair it for over an hour (so improvements to the number of staff/employees are needed especially when the whole hotel is in use, as it is huge= lots of demands). Breakfast room were really crowded and old-fashioned, but I guess they will be also refurbished during the upcoming months. Central location though in the city and many buses/trams go beside the hotel. Nice Töölö-area is just behind the corner and in this area there are lot of great restaurants and small boutiques.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mumbai
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 1, 2013

Scandic Continental is very near the main attractions in Helsinki. It is very well connected by Tram line to the central raliway station. The tram station is just in front of the hotel at a walkable distance of less than 100 mtrs. The staff is very courteous and the breakfast spread is also very good. Though the hotel had lot of other facilities like Sauna, due to time constriants I could not make use of the same. The elevators in the hotel have security deature so unless one has a room key one cannot operate the elevator. The rooms are quite spacious and gives one the value for money.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naantali, Finland
Top Contributor
418 reviews 418 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed November 22, 2013

It's like a construction site now, because they are renovating whole hotel from top to bottom, so
it's not that fair to give 1 or 2 stars now, because it could be 4 or 5 in few weeks. This use to be famous and in 90's standards luxurious hotel way back then, but after that they haven't done much, so "facelift" is definitely good thing. But I was very disappointed that they didn't say anything about the on going renovation when I booked my room. Price was bargain(88€), when you are staying so close to many of major attractions(Opera,Finlandia house,Parliament,Olympic staduim etc.). But unfortunately they didn't even have parkingspace right now, so I had to park to neighbour hotel(Crowne Plaza) and my 17hr park was 29€.

Room Tip: Ask room facing frontside and you get distant sea views
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Scandic Park Helsinki

Address: Mannerheimintie 46, Helsinki 00260, Finland (Formerly Scandic Hotel Continental Helsinki)
Location: Finland > Southern Finland > Helsinki > Taka-Töölö
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #38 of 66 hotels in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scandic Park Helsinki 4*
Official Description (provided by the hotel):
Hotel is situated only a short walk from Helsinki city center and popular sights. Facilities include recently renovated lobby area and hotel rooms, a restaurant, gym and excellent conference venues. ... more   less 
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