Customer service lacking in all frontiers.
check in:No any explanations where is what etc., especially as the renowation is still ongoing.
check out: no questions were even asked if everything was ok, nor wishing welcome again etc.
Room: Not cleaned properly before or during the 2 nights stay, room needed an urgent renowation.
As many of the things were in average level and got the discounted price, the overall grading is average, otherwise would have been a poor experience.
The location of this hotel is good, so it's hard to understand why on earth the customer service has dropped on each visit during last 3 years of using this hotel and I'm not even super demanding, just that the basic things would work and rooms are clean. Breakfast room was hard to find, breakfast selection was not so versatile.
- Official Description (provided by the hotel):
- Hotel is situated only a short walk from Helsinki city center and popular sights. Facilities include recently renovated lobby area and hotel rooms, a restaurant, gym and excellent conference venues. ... more less
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