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“More travel lodge than hilton” 3 of 5 stars
Review of Hilton Helsinki Strand

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Hilton Helsinki Strand
4.0 of 5 Hotel   |   John Stenbergin Ranta 4, Helsinki 00530, Finland   |  
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Summer Sale - From €89
Ranked #16 of 66 hotels in Helsinki
sheffield
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
47 helpful votes 47 helpful votes
“More travel lodge than hilton”
3 of 5 stars Reviewed October 15, 2010

This hotel is Ok and although it is not in the city centre it is within yards of the train station and tram stops so you can be anywhere within the city within minutes.
The hotel reception and spa are lovely. However, the corridors and rooms are really in need of a refurb and therefore I was disappointed as I expected a much higher standard from the hilton chain.
The breakfast was good and cosnsisted of fruit, ham, cheese, salmon, bacon or sausage, beans, eggs, bread, jam, yoghurts and cakes.
We managed to get a good deal so we were happy with the hotel for the price. So as long as you get a good deal and go expecting a hotel more of the standard of a travel lodge you will not be too disappointed.

Stayed September 2010, traveled as a couple
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Helsinki, Finland
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 14, 2010

Stayed here again for 3 nights in October. Our first night was okay but we were disturbed by noise outside (very unusual) and I asked to be moved as it seemed to be noise from deliveries next door in the early morning .... strange as there are only offices next to the hotel. Whatever. They moved me immediately the next morning to my old favourite room 412. Once again, peace reigned!! I like this Hilton very much. Yes, it's a bit dated. But then, so am I. The staff are all very obliging and although it's a 15 minute walk to the centre there are trams nearby if you can't be bothered (7A/7B). We the restaurant downstairs 2 evenings (we were tired after a long day out as my husband was there on business etc) and the food is good. I can't fault this hotel, and I am VERY, VERY FUSSY!

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2010

The hotel is ideally located on seafront, within easy walking distance of the city centre and all the major attractions of the city. It boasts a good restaurant, 24 hrs coffee shop, besides, plenty of restaurants around. Great place to live in luxxury availing some deals and exploring the beautiful city of Helsinki.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
121 reviews 121 reviews
73 hotel reviews
Reviews in 56 cities Reviews in 56 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed October 7, 2010

We have stayed in a number of hotels in Helsinki over the years and were looking forward to trying the Hilton this time. When we got a very good rate of 89 euros on the Hilton website we were excited. As HH Diamond members, we were not upgraded but were told that we could use the lounge and were given vouchers for wifi (this changed on Sept. 1st and HH gold and diamond members now get free wifi). The room was nicely furnished and fairly big by Finnish hotel standards but could have used some upgrades and some painting.

The lounge was a different matter. It was VERY small, had a limited selection of food between 6-8 and didn't seem to have any food during the afternoon, xcept for some nuts and crisps. While we were there (3 evenings) the lounge was very crowded, including 6-8 loud guests, who seemed to know each other and monopolised what little space there was and then proceeded to talk over the tables to each other, drowning out the other guests. We asked the attendant if we could take our wine back to our room since there was no place to sit. A small point perhaps but this is a Hilton in a major city and we thought they would have a better lounge.

Our second issue was with the housekeeping staff. Coming in at 6 pm and finding the room still hasn't been cleaned was entirely unacceptable. My call to Housekeeping was equally unsatisfactory. Only when I called for the Manager did we get some action. In fairness, the manager did send a fruit basket to the room as an apology. But again we would expect more from a Hilton.... even if the hotel is full rooms that are already occupied should be cleaned before those that are vacated.

Some people have mentioned that the hotel is a little out of the centre of Helsinki. It depends on where you think the centre is! It is next to the market and only a10 min walk to Stockmann's, Esplanadi, Senate Square or the waterfront and the airport bus #615 stops within 100 metres of the hotel.

Would we stay here again? We are going to Helsinki in a few weeks time and are willing to give it a second chance. Despite the poor service experience, we felt that the manager saved the day and are hoping that the housekeeping situation has been remedied. We like the location and are hopeful that the lounge can be improved by at least upgrading the food offerings and eventually expanding the space.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth WA
Top Contributor
123 reviews 123 reviews
21 hotel reviews
Reviews in 46 cities Reviews in 46 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 19, 2010

Our room had a lovely view of the water and, although the hotel is in need of an upgrade the staff were really friendly and I enjoyed my stay and would recommend it to couples and business people.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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München
Top Contributor
176 reviews 176 reviews
49 hotel reviews
Reviews in 73 cities Reviews in 73 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 3, 2010

For the price you pay you'd expect a different type of hotel - service is good (Hilton standard), but the hotel itself is pretty old; not very comfortable beds, at the time I was there only 1 elevator was operating (for the whole hotel, so you had plenty of waiting time). About 15 mins walk out of city center, but very quiet surroundings.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Frankfurt, Germany
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 31, 2010

Great hotel- wonderful staff. The front desk people were cheerful, and the manager is adept at working out any issues. Breakfast was good, plentiful, and had variety. The rooms were clean and well maintained. The only negative, and a very slight one, is that the air conditioning was rather weak. We were there during an unusually warm summer, and the rooms never got below 22°C.
Thank you for a great stay.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Helsinki Strand

Address: John Stenbergin Ranta 4, Helsinki 00530, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Helsinki
#11 Family Hotel in Helsinki
#14 Luxury Hotel in Helsinki
#17 Business Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Helsinki Strand 4*
Official Description (provided by the hotel):
Hilton Helsinki Strand,a comfortable downtown hotel,is located by the sea, within walking distance of the city centre and the historic sights of Helsinki. The location is ideal for both business and holiday travelers. ... more   less 
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Also Known As:
Hilton Helsinki Strand Hotel Helsinki
Helsinki Hilton

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