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“Perfect Service” 5 of 5 stars
Review of Hilton Helsinki Strand

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Hilton Helsinki Strand
4.0 of 5 Hotel   |   John Stenbergin Ranta 4, Helsinki 00530, Finland   |  
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Ranked #22 of 65 Hotels in Helsinki
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“Perfect Service”
5 of 5 stars Reviewed June 25, 2014

Every hotel staff was very friendly and gave us a perfect service. I think this is the best hotel among hotels I experienced before!! I recommend you choose the sea view room which is excellent nice view.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 22, 2014

I've stayed in lots of Hilton hotels but I think this one is the worst I've stayed in.
Don't get me wrong, it's a decent hotel, but I don't think it's up to Hilton standards.
The hotel is clean and tidy but it's dated.
The location is ok if you don't mind a walk, it's around a 20 minute walk to the town square but there's a large public transport depot 5 minutes walk away from the hotel.
The room was a good size but there was all kinds of creaks and groans from the pipes during the night which woke me up a few times.
The staff were mostly helpful but a couple were bordering on rude at times.
I think there are better hotels available in Helsinki for a similar price.
I wouldn't recommend this hotel.

Room Tip: If you do stay and like a drink.. It's worth paying extra for the exectutive lounge access as a...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HiltonStrand, Guest Service Supervisor at Hilton Helsinki Strand, responded to this review, July 2, 2014
Dear Bobby C,

Thank you for posting your comments here on TripAdvisor!

I was very sad to hear that you did not receive the kind of comfort and service expected in Hilton Hotels. Our staff members are trained to be respectful towards all our guests so I am really sorry if the service provided was not as good as it should. I will forward your comment to our Management. At the same time it was nice to read that you find your room to be tidy and good sized. Sorry for the noises from the pipes. That is really unfortunate.

Your feedback is very much appreciated especially as we are constantly striving to enhance our guest experience. I hope you have a pleasant summer time.

Best regards,
Minna Kajasrinne, Guest Service Supervisor, Hilton Helsinki Strand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Giessen, Germany
Top Contributor
90 reviews 90 reviews
56 hotel reviews
Reviews in 41 cities Reviews in 41 cities
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed June 19, 2014

I stayed for two nights, for business, in July 2013. This hotel has a great location, and it is easy to walk downtown and to the harbour. My room, and the executive lounge, had a great view of the "water" in the city. The rooms were a little dated, and slightly small, but nevertheless, comfortable.. The staff at check-in are courteous and effective, and helpful with local sights and transport options. There is a supermarket nearby. The central lobby and elevators are quite nice, and I enjoyed the ambiance of the hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milano
Top Contributor
93 reviews 93 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 19, 2014

You get what you can expect from an Hilton hotel. Very nice location (market square is 50 meters from it and I had a fantastic room with sea view), new furniture, nice gym. Breakfast is good (even if not amazing).
Excellent for business event

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 19, 2014

The Hilton Helsinki Strand is located near Hakaniemi, which means it is close to the subway and also to many bus routes. It's also a walking distance from the city center. The hotel itself was nice and cosy, although a bit worn down in some places. However, the room that I stayed in, was relatively large and was overlooking the sea, which I enjoyed. The staff was young, friendly and helpful.

Room Tip: Book a room with a view to the sea from an upper floor.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moscow, Russia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 17, 2014

Good water veiw and within walking distance (15 minutes) to the centre of the city. The front desk staff were very friendly and quick.
The room was sufficiently big but most of the equipment i.e TV, radio etc were old and needed an updgrade.
There was no room wifi but wifi was free at the lobby. This is odd as most places in Hesinki have free wifi. It is almost everywhere in the city.
My overall experience was satisfactory and I would consider returning the next time I am in Helsinki.

Room Tip: Ask for a room facing the water veiw
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

The Hotel is well-situated to take in the sights of Helsinki using Public Transportation. The nearby Hakaniemi junction is well-connected by Bus, Trams as well as the Metro to other parts of the City. And bus 615 takes one straight to this location from the Airport (and back, during the return trip!) and costs all of 5 Euros for this extremely convenient connection. And I just HAVE to mention the Beds: once you get into those Hotel Beds, they are comfortable enough to make you feel like staying in bed all day! Overall, highly recommended hotel to stay at, when in Helsinki.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Helsinki Strand

Address: John Stenbergin Ranta 4, Helsinki 00530, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Helsinki
#19 Luxury Hotel in Helsinki
#24 Business Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Helsinki Strand 4*
Number of rooms: 190
Official Description (provided by the hotel):
Hilton Helsinki Strand,a comfortable downtown hotel,is located by the sea, within walking distance of the city centre and the historic sights of Helsinki. The location is ideal for both business and holiday travelers. ... more   less 
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Also Known As:
Hilton Helsinki Strand Hotel Helsinki
Helsinki Hilton

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