There's nothing exceptional about this hotel. I'm not quite sure how it has received all these awards this year? It is in a good location, not too far away from the Helsinki city centre (walking distance, or quick tram/bus/subway ride), and it is quiet at nights. The rooms are ok, but showing the age. Carpets are worn out and bit stained, as are the walls and furniture. The hotel would certainly benefit from refurbishment. Lounge is an exception to the rest of the hotel, its decor is modernised.
What comes to the staff, the front desk has friendly and helpful people working there. However, the same cannot be said about the waiting staff at the restaurant. The restaurant front desk girl (when there was one) was generally friendly, but the rest of the waiting staff had often lost their smiles and a bit of the service attitude, were forgetful and sometimes it felt as if they were simply avoiding customers' eye-contact. For example, ordering a cappucino/latte/espresso in the morning was dealt as if it was a difficult job - to go and press the button on the espresso machine at the bar... Also, what comes to the breakfast items, freshness and quality could get a bit more attention here. No favours done to some of the so called Finnish delicacies like cold smoked salmon or Karelian pies. (If you want to have a lovely breakfast, go out to some nice cafe in the city.)
In a nutshell, this hotel is fine, if you are looking for a quiet place to sleep at night. Not a place for weekend getaway, treat or special occasion.
- Official Description (provided by the hotel):
- Hilton Helsinki Strand,a comfortable downtown hotel,is located by the sea, within walking distance of the city centre and the historic sights of Helsinki. The location is ideal for both business and holiday travelers. ... more less
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- Also Known As:
- Hilton Helsinki Strand Hotel Helsinki
- Helsinki Hilton