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“Good choice” 4 of 5 stars
Review of Hilton Helsinki Strand

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Hilton Helsinki Strand
4.0 of 5 Hotel   |   John Stenbergin Ranta 4, Helsinki 00530, Finland   |  
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Ranked #15 of 66 hotels in Helsinki
Finland
Top Contributor
108 reviews 108 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
148 helpful votes 148 helpful votes
“Good choice”
4 of 5 stars Reviewed January 1, 2012

All the staff in reception was friendly and helpful.
Our room was on 3. floor with nice view to town. The room and decor are a bit dated, but are very clean, nice and spacious.
We wish the bath towels were larger size.
The breakfast buffet provided by the hotel was very nice with a wide array of choices. Warm buffet selection was bit of cold. The staff in breakfast could observe more the customer and waitress to be more perky.
Overall nice hotel with good location.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for your comments about your stay!

We are happy to hear your were satisfied with the room and breakfast. The rooms will undergo a renovation next year to update the look. We appreciate your comments about the breakfast staff and they have been forwarded to the appropriate department for review.

Thank you for staying with us and we do hope you will consider us for another stay in Helsinki!

Best regards,

Daniela Öhman
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Warsaw, Poland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 29, 2011

I've stayed at the Strand tens of times. It used to be fairly good, but in recent years its started to seem more like a budget motel than a 4* hotel. The room doors require considerable force and a special technique to ope. When mentioning this to staff I was told "you must be doing it wrong!" Since when can you open a door incorrectly?
It took maintenance 3 days to reinstaff a wardrobe door that simply fell off it's hinges. And housekeeping had failed to notice a previous guests knickers in the drawers by the minibar.

On top of that the breakfast waitstaff have become rude (the newhires) who are reluctant to serve coffee or take a special order.

Definately no longer worth the money!

Room Tip: Get a Sea View room. As for executive floor the rooms are identical to all other floors.
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  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for taking the time to write a review!

I am sorry to hear that your stay was not up to your expectations. We are constantly undergoing changes to keep everything functioning well and next year we will start an extensive renovation to modernize the hotel rooms and public areas. The doors are certainly not meant to be difficult to close or open, I am sorry for the inconvenience and the reaction from our staff. Finding or noticing forgotten items by previous guests is certainly not the responsibility of our guests and I would like to sincerely apologise for this. Our staff in the restaurant and elsewhere are trained to be respectful towards all our guests and your comments will be forwarded to the appropriate department for review.

We would like to thank you for your stay and we hope you will give us another opportunity to exceed your expectations in the future!

Kind regards,

Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelspruit, South Africa
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 23, 2011

Good value for money, close to everything, walking distances to marina, port and fisherman's market. Only problem was the matress. Very thin foam matress, and airconditioning not very user friendly. Further, friendly staff, good service, good food. Great breakfast selection.

Room Tip: top floors, view of the port and sea
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for your review about your stay!

We are glad to hear that your stay was enjoyable for the most part, with the exception of the issue with the mattress and air-conditioning. The beds are fairly new but we can appreciate that not everyone are comfortable with the softness/hardness of them, still I hope you were able to start your days well rested. Thank you for your positive comments about our staff and food!

Thank you for your stay with us and we hope you will come back another time!

Yours sincerely,

Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 22, 2011

I arrived around 4 in the afternoon and was immediately greeted by the friendly staff. After a quick check-in, I arrived in my room. It was on the Executive floor and was a decent size by European standards. Everything worked well. There was even a decent variety of TV channels for an American. I enjoyed the lounge as well which was also staffed by friendly people. In the evening, there were a variety of tasty fish and ham finger sandwiches and a hot dish (sliced beef) and some other items like nuts and carrots. I had a nice view of the water from my room, though sunrise was after 9am and sunset shortly after 3 so I had little time to enjoy the view. It also rained much of the time. My only complaint is that food was very expensive. A hamburger and fries at the hotel came out to about 35 dollars-a bit much even by Finnish standards. But overall, I absolutely recommend this property.

Room Tip: Ask for a higher floor facing the water
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for taking the time to write a review about your stay!

Thank you also for your nice comments about our staff which are highly appreciated. Overall we are happy to hear that you have had a successful stay despite the weather and prices at the restaurant. We appreciate all your comments and strive to improve our services based on them.

Thank you for your stay and your recommendation and we hope you will consider us for a repeat visit!

Yours sincerely,

Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 19, 2011

I have been due to stay often, and for long periods of time in several hotels over Europe, and the Hilton Strand and its staff made A difference.
It might be kind of old-fashioned, but the rooms are clean and quiet, beds and linens are good, staff is wonderful and made me feel at home for my long stays.
Reason why I find an excuse every year to go to Helsinki for a weekend and spend some time with them!

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for your kind comments!

We can appreciate how hotels can, or should, feel like a home away from home for people who travel a lot like yourself. We are glad that you feel welcome at our hotel and we are grateful for your positive comments about our staff.

We look forward to your next stay with us and strive to make your stays in the future as comfortable as they have been so far!

Best regards,

Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 9, 2011

My wife and I stayed here in November 2011. The rooms and decor are a bit dated, but are very clean, nice and spacious. The hotel is in a great location, easily walked to all of the major sight seeing spots. As a Hilton Honors member I was provided access to the executive lounge, which was well stocked with drinks and snacks. The breakfast buffet provided by the hotel was very nice with a wide array of choices. I would recommend this hotel to anyone.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guests,

Thank you for your lovely review!

It is indeed a pleasure to hear you found your stay to be successful! We are fortunate to have large rooms with a lot of natural light and the location is indeed ideal if you want to be close to the city center with good connections. We appreciated the importance of a good breakfast as many of our guests travel a lot or spend their days sightseeing and therefore need a good start to their day.

Thank you for your stay and your recommendation, we hope to have you back for a visit another time!

Kind regards,

Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed December 3, 2011

Arrived late and the hotel staff greeted me like they were waiting for me. The room I was given was on the 6th floor and great view of the water. Room was spotless and everything was the way it should be.Bed was really comfortable, linens felt new, and the room was big.

Breakfast was a bit pricey but it was very good quality. And when I returned from my meetings, bar area was friendly and nice to socialize in,

I would return to this very nice Hilton on my next stay, you will be happy with the choice.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaOhman, Sales Co-ordinator at Hilton Helsinki Strand, responded to this review, February 1, 2012
Dear Guest,

Thank you for positive review!

It is a pleasure to hear your stay was successful with us. I am glad that you found our staff to be friendly, the room up to your expectations and the breakfast good, despite the price.

Thank you for your stay and we would be happy to welcome you back for another stay!

Yours sincerely,

Daniela Öhman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Helsinki Strand

Address: John Stenbergin Ranta 4, Helsinki 00530, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Helsinki
#13 Romantic Hotel in Helsinki
#13 Luxury Hotel in Helsinki
#16 Business Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Helsinki Strand 4*
Official Description (provided by the hotel):
Hilton Helsinki Strand,a comfortable downtown hotel,is located by the sea, within walking distance of the city centre and the historic sights of Helsinki. The location is ideal for both business and holiday travelers. ... more   less 
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Also Known As:
Hilton Helsinki Strand Hotel Helsinki
Helsinki Hilton

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