This hotel is well situated, clean and provides a good breakfast every morning but the we found the reception staff were surly and unfriendly.
When we arrived at the hotel we discovered that there was no ventilation in our room and the windows were bolted shut. When we brought this up with the man on reception it felt as though he had little time for us. Before we had finished explaining he dismissed us and told us to use the small desk fan.
The shower flooded the bathroom whenever we used it. When we brought this to the attention of the staff their solution was to roll a towel and place it on the floor.
This hotel could have easily been a 4 or 5 if only the service we received was to higher standard and we were made to feel welcome.
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- Also Known As:
- Cumulus Olympia Helsinki
- Cumulus Olympia Hotel Helsinki