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“Good experience” 4 of 5 stars
Review of Solo Sokos Hotel Torni

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Solo Sokos Hotel Torni
4.0 of 5 Hotel   |   Yrjonkatu 26, Helsinki 00100, Finland (Kampinmalmi)   |  
Hotel amenities
Ranked #13 of 64 Hotels in Helsinki
Seinajoki, Finland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Good experience”
4 of 5 stars Reviewed August 3, 2014

We found a good offer and booked a Supreme Solo King room for one night for a short trip to Helsinki. The room was very nice, had enough pillows for us for once, was quite roomy and had a nice decor. The reception staff were very friendly. The weather was hot but A/C worked well enough so even I could sleep.

So, everything was very nice except for the wifi. It was free, but rather slow and the connection kept dropping easily. Other than that, I can recommend the hotel.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, August 7, 2014
Dear Mr,

We’re happy to hear your visit in Torni was smooth. Glad that you could sleep despite the unusual heat wave in Finland. However, sorry to hear that the wifi connection wasn’t up to speed. I hope you managed to use it anyway.

Hope to see you again in Torni and thank you for writing a review!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 30, 2014

We had big expectations for this hotel when we arrived. We had a room from 4th floor. When we entered the room it was like a sauna. No idea what the temperature was, but it was hot. It seemed that the air conditioning wasn't working at all and there was no air flow from ventilation system. We went back to reception to ask about it and we were told that there is no actual air conditioning in hotel. It had been really hot for 3 weeks and ventilation system doesn't do the job properly. Staff was friendly to solving this out and we weren't the only ones complaining about the heat. Although we got a fan from the reception heat was unbearable. You couldn't sleep with window open because of the noise from street and bars. With windows closed there was no sound at all.
We got another room past midnight at the ground floor. This was suite and temperature in the room was many degrees lower so we could sleep.
Breakfast was so and so. Many articles were missing (bread, cheese for example). Even the dark roast of coffee was out.
Hotel has potential but needs to upgrade some things - you won't get along if you rely just on the history of house and good location. I don't know where the SOLO-label for Torni has come. We felt really disappointed after the visit.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, August 16, 2014
Dear Mr,

Thank you for your feedback.

As you probably have noticed it hasn’t been a usual summer for us Finns and we aren’t used to these long periods of heat. So in a way it has been great to have this warm weather in Helsinki, yet on the other hand it’s quite uncomfortable, especially for so many weeks. It has been a challenge this summer, since the building is old and we don’t have air-conditioning. Therefore I’m sorry the first room was too warm for you, in some case a fan has been enough to help the situation. I’m glad the receptionist was able to change the room and you found the Jugend room better and cooler to sleep in.

I also want to apologize for the lack of products at breakfast. Your valuable feedback will be forwarded to our breakfast staff.

We do hope you will come for another visit and give Torni another chance!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linköping
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

We had a superior room which was spacious and felt clean. Small bathroom with shower, but not too tiny. Many steps, some of which could not be avoided, such as from the street into the hotel reception. We had a small child in pram with us and had to carry the pram up and down those stairs.
Friendly staff, nice furnishings, the hotel doesn't feel old and dated despite its age.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, July 16, 2014
Dear guest,

I’m sorry to hear the steps caused extra carrying for you. During our bar and restaurant opening hours the doors towards Kalevankatu are open which gives you access to the street by lift, without any stairs. We also try to lend a helping hand when possible.

It’s nice to hear the location met your needs and you were happy with the hotel (except for the stairs).

Enjoy the summer time!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 7, 2014

I discovered this hidden gem by coincidence when I was wandering the streets of Helsinki...
In general, everything about the hotel is very good. Starting from the cooperative smiling staff, oh, by the way I didn't have the chance to thank the very nice receptionist at the night shift, she was the best and I asked for like 10 things and she was super helpful, the hotel itself is centrally located and within a walking distance from everything...It has a very amazing view from the rooftop.
The elevators could get a bit crowded but don't forget the old elevator that could go up to the fifth floor..Many people forget or ignore using it though it could be helpful.
The room rates are fine, neither very high nor very low.
I'll definitely come back to Torni...

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, July 16, 2014
Dear Mr,

Thank you for your lovely review! Such a nice thing to hear that you came here “by accident” and liked the outcome. I’ll be happy to forward your nice feedback to the receptionist.

I would also advise guests to use the old elevator; it has a nice old-time feeling to it.

Hope to see you wandering back to Torni!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
175 reviews 175 reviews
122 hotel reviews
Reviews in 123 cities Reviews in 123 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed July 5, 2014

Stayed 4 nights, in 2 different rooms. Stylish old building, centrally located, a 5 min walk from the railway station. Clean rooms and bathrooms, comfortable bed. Room amenities include coffee maker and safe, although the latter is too small for a laptop. Wifi is included. Fabulous breakfast with a large selection of high quality items. Friendly English-speaking staff. Awesome view from the rooftop bar.
The hotel also has many of the inconveniences of old buildings: unnecessary steps everywhere (front entrance, hallways), tiny elevator which also serves the rooftop bar, resulting in long waits, inability to individually adjust the room temperature, no sound-proofing (although the noise level was acceptable), few and inconveniently located (under the desk) electrical outlets. Minimal or no shelf space in the bathroom. Housekeeping leaves some to be desired: trash cans not emptied, toiletries and coffee not replaced.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, August 16, 2014
Dear guest,

Pleased to hear you enjoyed our breakfast as well as service.

The rooms are all a little unique, not only by the style of the room but also the shape, size and interior; none of them are exactly alike. Therefore some rooms might have a little more table space for products in the bathroom.

Sorry to hear about the room cleaning. Naturally, the rooms should be tidied daily including refilling the coffee selection & toiletries and emptying the trash, unless a guest has asked us not to clean the room. Once again my apologies, your feedback will be forwarded to our Housekeeping Manager.

Do come for another visit, we hope to see you again in the future!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 25, 2014

Very clean accommodations, and friendly staff. The lift is tiny and there's only one so it can get busy, but using the stairs is just fine if you stay within the first 5 floors. Loved the view of the city from the bar on the 12th floor. Location is a 5-7 min walk from central train station making this location very convenient.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, July 16, 2014
Dear Mr,

Thank you for your good review! Ateljee Bar and its view bring many guests to Torni. Because of it being so popular unfortunately the lift can take a while at times. We’re sorry for this inconvenience!

Otherwise, I’m glad you found Torni good value for your money.

Wishing you a wonderful summer & welcome for another visit in Torni!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku, Finland
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 17, 2014

Torni is an amazing hotel in many aspects: it's full of character with the art deco & art nouveau rooms and decor, the staff is amazing, the top floor views are breathtaking and the location just couldn't be better in Helsinki. It can even turn out to be a rather cheap hotel (a certain lower quality hotel with clouds asked for 200€ for a single while double in Torni was 25% cheaper!) on Helsinki scale - and even if it wasn't, it's definitely worth the money. Even if you might end up in a differently styled room every time you visit, you won't be disappointed. The art deco rooms are definitely my favourite in the sleek b&w style, and everything in the rooms (except the telly) ooze style from a gone era. The beds are absolutely wonderful, pillows are just right and A/C guarantees comfort on summer months. Most rooms have a bath tub (though a smaller one in regular rooms), so you can relax with bubbles after a hard day! The toiletries provided are by Thierry Mugler and have a great unisex scent - not every hotel pays that much attention to toiletries in Finland! The breakfast is one of the best in Helsinki hotels with good fruit selection and I love the hotel's dark roasted coffee served to tables! The breakfast might be a bit busy sometimes, but I wouldn't miss it for the world! It feels like even the odd kids staying at Torni magically learn to behave in the beautiful breakfast room... Torni takes good care of celiacs as well, so don't hesitate to ask for gluten-free buns and pastries at brekkie!

As the rooms are decorated true to selected eras, they unfortunately cause slight problems to modern nerds: there just simply isn't enough many plugs in the rooms (esp. with two nerds staying) and even if you manage to juggle between charging tablet/mobile/laptop/ipod/everything, the plugs aren't in the most convenient spots. Every time I want to make a cuppa in the rooms, I end up wandering around, looking for a place for the kettle and usually have to just place it somewhere on the floor.
Though the dual control faucets in the bathrooms are nostalgic, they are also a bit of a hassle, but on a short stay they are rather endearing.
Every time I use the Forum garage, I never seem to find the shortest way to Torni and end up taking weird routes inside the shopping mall. A sign or two more inside the garage wouldn't hurt anyone...

Room Tip: If you're an extremely light sleeper, ask for a room not facing the inner yard beer garden.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, July 16, 2014
Dear Miss,

First of all thank you for writing such a thorough review. I'm happy to hear that you enjoy visiting Hotel Torni.

Every now and then we have good campaigns on our own web pages, so I recommend checking the latest campaigns for a great rate when planning a visit to Helsinki.

We actually don’t have air-conditioning, just a cooling system. In addition we provide fans to the room in case it still feels too warm. However, I’m glad you find it cool enough to sleep in the room without one.

Next time when you park in P-Forum, try to find a spot near Kalevankatu, the exit will bring you just around the corner from Torni and is probably the shortest route to reach us.

Looking forward to your next visit in Torni!


Best Regards,

Christina Skog
Solo Supervisor
Solo Sokos Hotel Torni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solo Sokos Hotel Torni

Address: Yrjonkatu 26, Helsinki 00100, Finland
Location: Finland > Southern Finland > Helsinki > Kampinmalmi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Business Hotel in Helsinki
#12 Luxury Hotel in Helsinki
#13 Romantic Hotel in Helsinki
#19 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Solo Sokos Hotel Torni 4*
Number of rooms: 152
Official Description (provided by the hotel):
Sokos Hotel Torni is one of the most important landmarks in Helsinki, a classic with staying power in the heart of the city. Quiet location in Helsinki Design District, right next to the shopping and the entertainment area of Helsinki. We welcome you to experience the unique Torni spirit. ... more   less 
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Also Known As:
Sokos Hotel Helsinki

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