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“Very Nice Hotel Provide the Fire Alarm Doesn't go off” 4 of 5 stars
Review of Solo Sokos Hotel Torni

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Solo Sokos Hotel Torni
4.0 of 5 Hotel   |   Yrjonkatu 26, Helsinki 00100, Finland (Kampinmalmi)   |  
Hotel amenities
Ranked #11 of 66 hotels in Helsinki
Plano, Texas
Top Contributor
123 reviews 123 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
“Very Nice Hotel Provide the Fire Alarm Doesn't go off”
4 of 5 stars Reviewed December 8, 2013

We stayed here 5 nights during our trip to Finland. The staff was excellent, the breakfast was great as well. The room we got was a bit pricey, but worth it and it had a small balcony with a view. The only downside was the fire alarm when off once that prevented us from getting to our room for almost an hour, and then the next night it went off while we were asleep and I couldn't get back to sleep. The staff was apologetic, but it didn't give us a total confidence of true concern. The rooftop bar does have an incredible view, and the location within the city is one of the best. Therefore, I would consider staying here again, but I can't give it a 5-star rating. When spending that much money, you shouldn't have an alarm go off twice for the same reason on consecutive days, and you should be able to guarantee a good nights sleep.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, December 10, 2013
Dear George M,

Thank you for your visit to Solo Sokos Hotel Torni. I was so happy to read that you pointed out those two important elements of Solo hotels - service and breakfast. Since starting as a Solo hotel (sub brand of Sokos Hotels) we have continuously received positive feedback about our smiling, friendly and service oriented staff. In Solo breakfast you can enjoy the fresh products and the coffee/tea will be served to the our guests. Our bread for example comes from the bakery about 30 meters from the hotel where our breakfast chef picks it up every morning. Local food indeed!

Please accept my sincere apologies about the false alarms. It is true that we had some issues with our sprinkler system which caused the fire alarms. The sprinkler system has been repaired, of course, and our guests can sleep without any worries about the safety.

I wish you a great winter time and hope to see you back in Solo Sokos Hotel Torni in future, too.

Merry Christmas and Happy New Year 2014!

Kind regards,
Markus Siitonen
Hotel Manager
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326 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Minneapolis
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 6, 2013

The hotel was perfectly located close to the train station. It's a quaint, charming property with a lovely rooftop view of the city. Choose an art deco room which is updated and newly renovated. I requested a wake up call so I could walk to the train station and catch the 500am FinnAir bus to the airport. I did not get the call as requested, however, I had my own alarm as a backup. I told the front desk agent that I was leaving at 445am and would miss breakfast. She assured me they would make arrangements to have some food in the lobby area. That did not happen. Coffee wasn't made and the early morning front desk agent said he would make it, however, I had to leave. It seemed like a very busy hotel. Overall, it was adequate but not outstanding.

Room Tip: Request art deco room. Shower was very nice.
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  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, December 10, 2013
Dear MKK10,

Thank you for your visit to Solo Sokos Hotel Torni and your valuable review on TripAdvisor. I am happy that you found our hotel in great location in city center with easy access to the train station. Our rooms, both Art deco and Jugend ones, are renovated few years ago.

Please accept my sincere apologies for the missed wake-up call as well as the early morning breakfast. I would be happy if you could contact me in person (markus.siitonen@sok.fi) about this our unfortunate mistake.

I hope that otherwise your stay in Solo Sokos Hotel Torni and Helsinki was enjoyable. We all wish you a Merry Christmas and Happy New Year 2014.

Kind regards,
Markus Siitonen
Hotel Manager
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2013

There is not much you could criticise this hotel for. The Atellier bar has best views in town though prices of drinks match the height of the tower.
Rooms are spacious and comfortable and staff very friendly and helpful. Magnificent breakfast.

Stayed November 2013, traveled on business
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Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, November 19, 2013
Dear Greenlantern1571,

Thank you for your wonderful review about Solo Sokos Hotel Torni. I am really happy that you found our centrally located hotel comfortable for your business trip. Torni was the first skyscraper in Helsinki and it is still one of the tallest buildings in the city - the only one with the famous Atelier Bar! Thank you for your visit and we all hope to see you back soon.

Kind regards,
Markus Siitonen
Hotel Manager
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Sydney
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2013

I made a short stop in Helsinki en-route from Japan to start journey in Europe. The hotel is relatively situated in a short distance (airport taxi of Euro 29.5) from the airport, and in the centre of the city. Many restaurants and bars are there, but the hotel provides one of the famous roof-top bar, overviewing the whole city. I did not try but the restaurant also look nice. Breakfast was good, and actually the coffee was excellent. The room features, in my case single room were very functional with high-tech phone. I recommend this hotel definitely those who visits on business / solo tourist.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, November 8, 2013
Dear toshio2,

Thank you for stopping by in Solo Sokos Hotel Torni and Helsinki when starting your trip in Europe. We are very happy about your nice review here on TripAdvisor. Our great location in the city center offers an excellent base when you want to explore the best tourist attractions, restaurants and bars. All within walking distance. Thank you for visiting our roof-top bar as well, Atelier Bar on the 14th floor with a nice view. Hopefully you got some wonderful pictures from there as well.

Thank you for complimenting our breakfast and the coffee. There are both dark Parisienne and lighter local filter coffee available and served to the tables in our breakfast buffet.

Once again thank you for your recommendation and I wish you a nice and a joyful trip in Europe. If you wish to visit Torni again on your way back to your home country, we are more than happy to welcome you back.

Yours sincerely,
Markus Siitonen
Hotel Manager
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Stockholm, Sweden
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 4, 2013

Upon arrival we were upgraded to a suite, a very nice touch! Separate lounge with TV and desk, one showerroom and a separate bathroom with just a tub, nothing else. Lovely bedroom with fantastic bed, so comfortable. We were on the third floor but were not disturbed by any noise from the street. Very conveniently located. Of course we visited the skybar and sat outside on the terrace, blankets & heating were provided as were lovely views over Helsinki. Would recommend this hotel to anyone!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, November 8, 2013
Dear Annika P,

Thank you for your visit to Solo Sokos Hotel Torni and your wonderful review. I was very happy to hear that you were upgraded to one of our Art deco suites and that you enjoyed your stay with us. When we became a Solo hotel in March 2013 we changed our pillows and now there are three different pillows for each person in every room. The mattresses also are new Finlayson memory foam mattress that adapts to your body based on your body heat and weight.

Torni is located in the heart of the city as you pointed out, just around the corner from the main street which makes us a quiet hotel. Thank you for visiting our Atelier Bar (Sky Bar) on the 14th floor, lovely views over Helsink indeed.

Thank you for your review and your kind recommendation. We all wish you a great Autumn and hope to see you back at Torni in future, too.

Kind regards,
Markus Siitonen
Hotel Manager
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Perth, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2013

This is a great value hotel. Veyr centrally located to shops and museum and galleries in downtown Helsinki. Rooms are clean and furniture very well appointed and comfortable. The bedd and bdding was perfect for me, and I am on the difficult side on this matter

The Restaurant was excellent value with great cuisine for dinner, and breakfast was also superb, and catering for a large range of tastes.

A trip to the bar/coffee place on the 14 th floor is very well worth it, with fabulous views over Helsinki. Even local people go there.

Staff were excellent, speaking English very well.

I stopped for business and had no trouble with wifi, sending faxes, printing documents. The major shopping forum is 50 meters away, which I made a dash to get some business attire when my bags were a no show!

Room Tip: Go to the 14 th floor for a relaxing drink after a days work, relax, enjoy the ambiance and the view
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, October 31, 2013
Dear p w,

Thank you for your wonderful review on Solo Sokos Hotel Torni. I am very pleased with your comments especially on our sleeping comfort and the breakfast. We have purchased new mattresses and additional pillows and have also focused a lot on our breakfast since becoming a Solo hotel in March 2013. Our Solo-breakfast with coffee/tea served to the guests receives continuously a lot of positive feedback.

Thank you for visiting our famous 14th floor Atelier Bar. Great views over the city as you mentioned, ongoing and regularly changing art exhibition takes place in this bar as well.

As you told Torni is a great location for a business traveler. Shopping centers and all major attractions are in a couple of minutes walking distance.

We all wish you a great spring and summer in Perth, Australia and hope to see you back in Torni.

Kind regards,
Markus Siitonen
Hotel Manager
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aberdeen
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 27, 2013

Solo Sokos Hotel Torni, Helsinki from 17 - 23 July 2013. Flights with KLM from Aberdeen to Helsinki via Amsterdam. Took Finnair Bus from airport to city centre - E6.30 one way. 5 minutes walk from bus station to Hotel. Had requested room on high floor (11th floor highest) but were informed that, as we had booked standard double room with Expedia, 7th floor would be the highest we could get, and on arrival were allocated Room 701. Nice large airy room with large windows facing sun and which had see through bathroom/shower which we did not like. We asked for another room and were allocated Room 314 which we were told was only room available. Plenty wardrobe space, drawers, 2 chairs, TV (only CNN and BBC World News in English), safe, minibar. Very small bathroom - opened door to toilet, sink on left and shower to right. Room kept clean but maids did not come until middle of afternoon some days. Breakfast was very good. Torni Tower Block from 7th - 13th Floors. There are 11 floors with rooms, on 12th floor is a Viewing Platform and on 13th floor (walk up winding stair from 12th floor) is a bar. From 2 p.m. onwards every day anyone can go up in lift to 12th floor (always very busy) to Viewing Platform or up to Ateljee Bar on 13th floor. Lovely views of Helsinki from high floors. There is an ancient type lift which goes between lower floors which we used most of the time. American Bar and O’Malleys Irish Bar are on ground floor of hotel. The day we left we saw inside very nice double room on same floor with lovely wooden wardrobes, large bathroom with bath. Very nice Finish looking room.

Solo Sokos Hotel Torni is very central and ideal for walking to Forum (large underground centre with shops and restaurants) , Esplanadi Park, Helsinki Lutheran Cathedral and Senate Square, Central Railway Station, Harbours, Markets, Shops, Restaurants, Cafes and many other places of interest. We went on”Canal Cruise” around the nearby islands with IHA Cruises on the Doris II. Very nice boat.

We went to Helsinki from 17-23 July 2013 so that we could see the Tall Ships there from 17-20 July.

We enjoyed our time in the Solo Sokos Hotel Torni and in Helsinki very much. Would recommend the hotel to family and friends. Very clean city, but everything is very expensive.

Room Tip: 9th floor or above for excellent city views
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torni-Management, Front Office Manager at Solo Sokos Hotel Torni, responded to this review, October 31, 2013
Dear harcus65, thank you for nice and thorough review of Solo Sokos Hotel Torni. Torni is only 5 minutes walk from the bus station and railway station, as you pointed out, so it is very easy to get here.

I am sorry that you weer not able to book the 11th floor room through Expedia. Because there are only four rooms per each floor (from 8th to 11th) you can book the view rooms from our own website only.

Thank you for mentioning our very central location where everything is within walking distance. In case of bad or cold weather you could actually walk through Forum shopping center to Central Station or visit Kamppi shopping center or Stockmann department store almost without going outside at all!

So nice to read that you had an enjoyable visit to Torni and Helsinki. Thank you for your recommendations and hope to see you back at Solo Sokos Hotel Torni in future, too,

Yours sincerely,
Markus Siitonen
Hotel Manager
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Additional Information about Solo Sokos Hotel Torni

Address: Yrjonkatu 26, Helsinki 00100, Finland
Location: Finland > Southern Finland > Helsinki > Kampinmalmi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Luxury Hotel in Helsinki
#10 Business Hotel in Helsinki
#10 Romantic Hotel in Helsinki
#24 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Solo Sokos Hotel Torni 4*
Official Description (provided by the hotel):
Sokos Hotel Torni is one of the most important landmarks in Helsinki, a classic with staying power in the heart of the city. Quiet location in Helsinki Design District, right next to the shopping and the entertainment area of Helsinki. We welcome you to experience the unique Torni spirit. ... more   less 
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Also Known As:
Sokos Hotel Helsinki

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