We, two adults and two chidren aged 6 and 7 arrived at 9 pm. We booked on booking.com. An already upset receptionist who must have had a very bad day gave us the room key with polite words but her body language was saying the opposite. In the room there were two single beds and the sofa as we expected but bed linen only for two. So I went down to complain but there was a lady before me who did not speak English but nevertheless it was possible to understand she has the same problem: three beds, three people but only two beds made. The receptionist did not understand her so I helped but instead of thanking, the receptionist got even more upset, now not even hiding it. I told her the story and she told me to show her my comfirmation which I did. She insisted that the room was reserved for two so I showed her that my confirmation says: Family room for 2 adults plus two children. She insisted still that the children were supposed to sleep in the bed of the parents (which is by the way impossible with two children of such age) or I should pay extra for the suplementary bed. Howeverer, the reservation clearly stated that no supplemetary bed was possible and it was made for four and the second double bed (sofa) was there so I could not understand what the misunderstanding could be. Nevertheless, after a final climax of arguing I stated that I have nothing against problems, all can be solved but the tone of the lady behind the desk was really unacceptable. She did apologise and after the dinner in the restaurant the bed was made and even some nice small presents were prepared for the children so we could finally go to bed at around 11. This happy ending could nevertheless not really wake our good mood anymore even though the room was fine and breakfast as well was good. After our fantastic stay in Finland this last night was more like a nightmare. Otherwise hotel facilities are fine, hotel looks old from the outside and inside as well but it is still in good shape.
I would honestly recommend the lady at the reception desk to change profession and urge the management of the hotel to make it clear in Booking.com reservations what exactly is included in the price. We were informed that this was not the first time when the reservation clearly states that the room is for more people but the onfirmation going to the hotel shows only 2...
I don't think we would ever return to this hotel.
- Official Description (provided by the hotel):
- Business-oriented Hotel located near Helsinki Fair Center & Central Park (tram stops at entrance). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Despegar.com and Priceline so you can book your Original Sokos Hotel Pasila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sokos Hotel Helsinki