We were looking forward to staying in this hotel in December as a family. I was very disappointed to receive an email stating they were cancelling our booking and could move us to the Holiday Inn or Crowne Plaza. No explanation and no word of apology. I have had no reply to my email by return and can only suggest you avoid this hotel as they have no concept of customer service, and not even a degree of common courtesy. They also liken themselves to HI and CP when they seem to be promoting their more established style on their website
- Official Description (provided by the hotel):
- Hotel Seurahuone Helsinki is a high class, tasteful business hotel in the heart of Helsinki. Historically over 170 years old Seurahuone is one of the most traditional hotels in Finland, and can be considered even internationally a state of the art hotel.Filled with a warm atmosphere Hotelli Seurahuone is a combination of the old time sophisticated spirit as well as modern high standard service. In addition to the individually appointed rooms the feeling of quality continues in the restaurant, the bar and the banquet floor.The hotel’s 118 accommodation rooms feature individual alternatives; Standard and Club room classes as well as four different, attractively furnished Junior Suites. Rooms are equipped and decorated in a way that successfully blends current trends and history. The beautiful furniture and surfaces are combined with wellfunctioning, up-to-date services. All rooms are equipped with, among others, a kettle and ironing point, wi-fi, a flatscreen TV, and the Pillow Menu guaranteeing a good night’s sleep.The roof and the attic renovation, as well as the renovation of the courtyard façade and window switching will be carried out in the property during the dec 2013 - Dec 2014. These works are aimed to be done as customer friendly as possible, but may cause some inconvenience. ... more less
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