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“Nice boutique hotel and centrally located” 4 of 5 stars
Review of Arthur Hotel

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Arthur Hotel
4.0 of 5 Hotel   |   Vuorikatu 19, Helsinki 00100, Finland   |  
Hotel amenities
Ranked #39 of 66 hotels in Helsinki
Brisbane, Australia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
“Nice boutique hotel and centrally located”
4 of 5 stars Reviewed December 8, 2013

An easy walk to the hotel from the bus stop and or train station.
Close to everything, including the waterfront.
Room was large and comfortable.
Only issue is that the fan was small (palm size). The room could get quite warm and needed airflow. If the window was open it was too noisy.
Breakfast was ok.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, December 11, 2013
Thank you very much for your feedback. The location and our service are the main thing we are proud of. Welcome to stay with us again!
Best regards,
Miisa
Sales department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Stockholm, Sweden
Top Contributor
168 reviews 168 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed December 8, 2013

I stayed here for one night on business and it was a very nice experience.
The hotel is situated just a few blocks away from the train station which makes it perfect for travel and sightseeing, since it's basically in the heart of the city.

After seeing photos from other visitors, I believe one of the better rooms was booked for me, because it was big enough, very clean, very comfortable and modern. The hotel website describes very well what type of accommodation they offer, so you can choose according to your needs and budget.

In my room on the 7th floor there was a TV, minibar, spacious wardrobe and desk. Two twin beds with very comfortable mattresses and fresh sheets. My only complaint about the room would be that there was no socket next to the bed, so I couldn't charge and use a gadget at the same time while sitting or lying in bed. The sockets were all above or underneath the desk.

The bathroom was very modern and clean, with extra towels and toiletries, a hairdryer and a nice shower. I especially loved the golden tiles on the bathroom floor as well as the glass door to the shower which you could close properly so that no water would splash all over the bathroom.

I did not have time to try the sauna but I did have breakfast in the morning and enjoyed it very much. Great selection for a good start of the day and very friendly service.
Internet worked perfectly and the staff at reception spoke both English and Swedish very well.

All in all, a great experience and a relaxing stay. I would recommend this hotel and definitely stay here again.

Room Tip: If you're a single traveler, the comfort rooms on the 7th floor are great. Not too big, not too...
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, December 11, 2013
Thank you very much for your nice comments about our hotel. We are happy to hear that you enjoyed your stay and warmly welcome you to stay with us again!
Best regards
Miisa
Sales Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2013 via mobile

Visited during 2 nights in work. I got a twin room myself so the size wasnt anything to complain about.
Unfortunately, this room feels like it has seen its best days not just 1 but 10 times over. It is clean but extremely worn down. Holes in the walls, scrapes in the painted walls everywhere, my colleuge got a room with holes in both bathroom and corridor doors.
Just add some new paint and shape up the old bathroom walls, that would have been a completely different experience.

The breakfast was ok but nothing more. Most peaople with a stomach that can take a bit of bacteria would find something to eat, but its not exactly a culinaric experience

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, December 11, 2013
Thank you for your feedback. As we still have some very old bathrooms it is true that some of them are worn out. At the moment we are renovating the worst ones. Next time if you reserve a room in the comfort class you will get newer room for sure.
Best regards,
Miisa
Sales Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Helsinki, Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 9, 2013

So, where to start. Let's take the three good/neutral sides at first: 1) Wireless Internet was working OK, 2) Breakfast was OK, not great though and 3) hotel is located near center of Helsinki. Then the bad sides: the rooms were just terrible. Size of about 10 square meters, there was a narrow bed in very old room which probably have earlier been cleaners room. No luxuries except very old, small tv. And these was luxuries which were NOT included in hotel room: air conditioning, sofa, minibar/fridge... not even one free plug for computer so it was like "computer or lights"-choice.

Also rooms were located next to corridor with door, and there was not connecting door inside room, so all noise from there was well wafted into room. Especially in Friday night it meant that without very good sleeping gifts you're going to have a long time trying to get sleep. View from window... well, you could ask what view.

Inside hotel there was no luxuries for hotel guests either except 3 saunas were rentable for guests, but I didn't test them. Old restaurant located with hotel was closed 11 pm (9 pm in Sundays) and was quite expensive so not tempting, either. Location forgives that part, though because inside ~500m you can find lots of places to spend evening.

I've been in better 2-3 star "hotels" in Malta, Las Palmas and even in Sunny Beach. Even 2 which I would consider (and are meant to be student's temporary staying places) hostels had more luxuries than this hotel. Even smallest cabins in cruise beats this hotel room 10-0.

I am very glad I just took one night in this hotel. If you want to travel cheaply, take a hostel. If you want good night sleep, take another hotel nearby. I never thought that in Finland any hotel with this kind of terrible rooms can ever get stars let alone three stars!

  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, November 13, 2013
Thank you for your feedback. We are awfully sorry to hear that your stay here in our hotel was such a bad experience. It is true, that some of the rooms are very basic and old and they are of course then also the cheapist ones. Our category is three stars cause majority of our rooms are three stars class and we also have brand new jugend rooms which are even better than three stars. If you are reserving the room from some internet channel, we recommend to choose for example comfort room to avoid the oldest rooms.

Also sorry to hear that you were not happy with the prices in our restaurant. We have for example soups, salads, warm sandwiches and pastas from EUR 11 to EUR 13.

We wish you a nice autumn!

Best regards,
Sales Department
Miisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
1 review
4 of 5 stars Reviewed November 8, 2013

I stayed at Arthur Hotel 22 October til 27 October 2013. Rooms simply furnished but all neat and cleanly. Breakfast excellend and abundant. Friendly and efficient service, I felt time was made for me.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, November 11, 2013
Thank you very much for your nice comments about us. We are happy to hear that you enjoyed your stay here with us and we warmly welcome you to stay with us again.
Best regards
Miisa
Sales deparment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Αθήνα, Ελλάδα
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 20, 2013

I stayed at this property and suited tremendously exploration side of the city. Central and almost next to Central Station. Very good and hearty breakfast, but .... the room gave me unacceptable as too small bath.I was feel that I was in prison.Cold room without any decorating evaluated. Good price for a Helsinki but pity..........

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, October 23, 2013
Thank you for your feedback. Our location is definitely perfect. Sorry to hear that you were not satisfied with your room. it is true that our standard rooms are quite small and basic. If you try our jugend rooms or superior rooms you get more space and especially the jugend rooms have really nice furniture also.
Welcome to stay with us again!
Best regards
Sales department
Miisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

When you first enter the hotel it has a really old feel to it, however, our room was great. Very spacious and nicely decorated. Had plasma tv and two reading chairs. Tea making facilities were also available. The bad thing was that the room was on the last floor and the lift only went to the second to last floor, which meant we had to carry our luggage by hand one floor. Staff at reception were friendly. Breakfast was good too.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelarthur, Director of Sales at Arthur Hotel, responded to this review, October 23, 2013
Thank you very much for your feedback. You were staying in our new jugend rooms which are really nice. It is true, that there are some stairs to walk but it is worth it cause the rooms are the nicest we have.
We warmly welcome you to stay with us again!
Best regards
Sales department
Miisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arthur Hotel

Address: Vuorikatu 19, Helsinki 00100, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
#28 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arthur Hotel 4*
Reservation Options:
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Also Known As:
Arthur Hotel Helsinki

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