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“Viking line ferries a short walk away” 4 of 5 stars
Review of Scandic Grand Marina

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Scandic Grand Marina
4.0 of 5 Hotel   |   Katajanokanlaituri 7, Helsinki SF-00160, Finland (Vironniemi)   |  
Hotel amenities
Ranked #24 of 64 Hotels in Helsinki
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Viking line ferries a short walk away”
4 of 5 stars Reviewed August 12, 2014

The hotel is well located if you are taking a Viking line ferry. The hotel itself is big - a converted warehouse - and can be very busy. Staff are helpful, breakfast is nice - all in all a good hotel.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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815 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Tallinn, Estonia
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 12, 2014

Plusses: I loved the e-checkout where you were able to checkout over mobile device and just drop the key at the reception.

Breakfast was good.

Location is great near the Esplanaadi.

Minuses: First time I have seen a room minibar that was locked, so to have a drink you had to go to the reception to pick up a key.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 11, 2014

The hotel is very close to the Viking Line terminal, so it's convenient for cruise and ferry passengers. You can store your luggage in the luggage room before check-in and after check-out. Good breakfast buffet (very crowded at peak times). On the harbor, close to the tourist market, Uspensky cathedral and other landmarks.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agoura Hills, California
Top Contributor
245 reviews 245 reviews
52 hotel reviews
Reviews in 95 cities Reviews in 95 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 9, 2014

We were on a tour, and unfortunately, only stayed here one night.
Very good location - we were less than 10 minutes to Kauppatori Market Square, which was one block away from Senate Square. Uspensky Church was on the way to Market.
Showers were easy to step into, with complete glass doors (so you don't drip water all over the floor!), and knobs easy to 'figure out' quickly and use when hands are slippery, unlike many other hotels in Europe. (Never can understand the half-glass doors in showers, hard to step up, no bathmats, knobs hard to turn with soapy hands, not to mention you need to read 'instructions' on how to use the knobs!!!)
Bedrooms were roomy.

On the negative side: No water heater, so we could enjoy a cup of tea or coffee in our room without having to go downstairs and ... pay 1.50 Euros for hot water!!!! Unbelievable!!!!!

It was good that they had two PCs for guests to use, as well as a shared printer. On the negative side, no chairs, so had to stand up to use them. Also, people at the service/reception area, though friendly and trying to be helpful, had NO idea of how to get English using Hotmail! Nothing seemed to work. You couldn't just set the computer to English language, which should be an option, and have the PC stay in English! I was fortunate in that I could use Gmail, rather than have to depend on Hotmail alone. Unfortunately, next day, the same situation and the same people at service desk still didn't know how. You'd think that this is part of a job. I know if I didn't know, I would make an effort to learn, so next time a guest asks, I would be able to help - but that's just me.

Breakfast was very good, lots of selections, and they were nice enough to open up the dining area a bit earlier since we were leaving early in the morning.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Chicago
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 8, 2014 via mobile

In town for six nights a part of a group. Rooms are typical Scandinavian hotel, but maybe a bit small. Wireless good. Close enough to walk to many attractions. Good breakfast buffet. Small bar area in lobby that serves food, which is helpful as the restaurant wasn't always open when you needed a bite and it's a couple of blocks to someplace else to get food. It was chosen for us by the organizers of the hockey tournament we were in town for; I'd look for something smaller and more quaint if in town again, but this isn't a bad choice.

Stayed May 2014, traveled with family
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north east
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 5, 2014

Great and beautiful location in Helsinki. Staff wonderful and so helpful. Brilliant choice of good food and healthy options for children. Bedrooms well appointed. Views from the front bedrooms overlooking the harbour were stunning. Stayed a number of times over the past 4 months and hope to do so again quite soon.

Room Tip: All rooms are quiet. Some front rooms have a stunning view of the water/boats sailing by.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

The locaton of this hotel is quite a long walk to the city centre - healthy to exercise but not convenient. The photo is misleading ; we could not work out how the picture had been taken, as there is a building directly opposite the hotel which blocks the view of the water, and it was never lit up like that when we stayed.
it is actually a long, drab, dark building which has been converted into a hotel with small, strangely long and narrow rooms crammed in on every floor. Our window was tiny and did not open sufficently to let in enough fresh air. The curtains however, were covering the entire wall where the window was, causing one to believe there would be a window behind it. The room was not clean enough - dirty walls, dust and hair at the head of the bed, unwiped bedside tables. The pillows were small and insufficient.
Our room was not made up for our number when we arrived and was not actually cleaned the whole time we stayed there (10 days), only the beds "made" and bins emptied and sometimes the towels were changed. One evening I sat down on the bed, only to get the fright of realising the "cleaner" had kindly left a hairbrush in it!
The double bed had one of those smelly bedcovers which doesnt get washed between stays - we removed it, folded and stored it on top of the too- small wardrobe, only to have it put back on the bed the next day.Glasses were left dirty, teabags and paper cups not replenished.
We asked to borrow an adaptor at reception, and only found out we had been charged 20 Euro for it when we went to pay the bill. The recptionist refunded the money when we challenged her about it.
Breakfast was a nightmare - Piccadilly Circus. People cutting their fingers trying to prepare pineapple (including small children) - totally unacceptable in every way. People handling bread products, then putting them back into the baskets. One flask of hot milk for scores of people. Dirty tables and floors.
Mostly lazy, rude, untrained staff who clearly were not happy working there, unwilling to help and unable to take initiative.
This place needs a new mangager - with more staff and proper training it would improve, but we will not be returning to find out.

Room Tip: Find another hotel.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scandic Grand Marina

Address: Katajanokanlaituri 7, Helsinki SF-00160, Finland
Location: Finland > Southern Finland > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Family Hotel in Helsinki
#21 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $
Hotel Class:4 star — Scandic Grand Marina 4*
Number of rooms: 462
Official Description (provided by the hotel):
Imposing Brick-faced Hotel housed in restored 6-story warehouse dating from 1912. ... more   less 
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Also Known As:
Scandic Grand Marina Helsinki
Scandic Grand Marina Hotel Helsinki

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