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“Perfect - Got all we wanted” 5 of 5 stars
Review of Holiday Inn Helsinki

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Holiday Inn Helsinki
4.0 of 5 Hotel   |   Messuaukio 1, Helsinki 00520, Finland   |  
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Ranked #38 of 66 hotels in Helsinki
Copenhagen, Denmark
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Perfect - Got all we wanted”
5 of 5 stars Reviewed August 20, 2012

We were at an exhibition in Helsinki for five days. First point was that the hotel was fully booked and my Platinum status got me a suite, no problem. The hotel is nice, clean, got all you need, competent and helpful personnel at the front desk, WiFi everywhere and that was free. We had a few points on the bill under discussion and all points were quickly resolved in our favor by the hotel. The suite was great, specious and exactly what we needed. The fact that the hotel is part of the exhibition center was of course a very good point too, since we did not have to travel at all to go to and from the exhibition. Overall a very good experience and I can recommend this hotel. Also the price was reasonable. I have seen many Holiday Inn hotels, and this is definitely on the higher end of it.

Room Tip: The status helps and is respected in the hotel.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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108 people have reviewed this hotel

Traveler rating
    13
    59
    29
    5
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Cologne
Top Contributor
94 reviews 94 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 17, 2012 via mobile

Perfect location if you go to the exhibition center. Room was nice and clean and breakfast had a good choice. The neighborhood does not offer much to do, but tram or train connection are really perfect to get into the center. I tried the gym as well, small but really ok for my to do my running.

Stayed August 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 8, 2012

The hotel is a pretty standard Holiday Inn hotel. Staff was friendly. Room was decent size and comfortable, except no A/C (which made it almost unbearable to sleep one night. No wi-fi in room but can use the free one in the lobby. It did have a very nice, clean sauna which I used and was a nice bonus to staying there.
The location is 4KM outside of the main city center, which was annoying, but once you learn the train system, its not so bad. There are no shops or restaurants in the immediate area of the hotel.
While my stay was ok, I would not stay here again and instead look for something closer to the city center or in a neighbourhood with more activity.

Room Tip: Make sure your door locks. The door to my room had some of the stripping peeling off which made it...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vehmas, Manager at Holiday Inn Helsinki, responded to this review, August 10, 2012
Dear ChrisWG75

Thank you for staying at Holiday Inn Helsinki. We are pleased you liked our staff and most of the services like the Finnish sauna. We are so sorry that the A/C was not working efficiently in your room. There is a complimentary wired internet connection in all of our rooms and wi-fi is also available with a small fee, or even complimentary if you are a Priority Club member. Even though our hotel is adjacent to the Fair Center and the area does not feature great shopping options, there is very good and quick connections to city center either with a train (one stop) or tram 7A//B or 9.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to make your stay as best as it can be.

Your sincerely
Timo Vehmas
Brand Manager
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Chelmsford, UK
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed July 16, 2012

This hotel is located about 4km outside Helsinki city centre, but easily accessed by tram (7A/B outside the door) or train (Pasila/Bole about 500m). It was perfect for us as we were mainly visiting around the Kapyla area.

Reception staff were very good and always helpful with an excellent command of English as you would expect. Despite being there for a week we had to, on at least 3 occassions, recharge our room cards as they had failed to work (they also operate the lift.)

The thing that let the whole place down is the general room housekeeping. We had left the sign for the room to be cleaned when we were out but was not done for 2 days and for a further day when we mentioned it to reception. Hence that tea/coffee was not replaced either!!

The breakfast buffet was good and should appeal to all tastes. Free wi-fi on the first 2 floors needs to be extended to all rooms. You can use your lap tops in the rooms but not your mobile phone!!

Overall, a good hotel, just could do a little better. This hotel was booked for us by the company we were assisting during our visit. I like some others here, would prefer to stay in the City Centre given the option and travel from there.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki, responded to this review, August 11, 2012
Dear EssexMackem,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. We appreciate your wonderful comment regarding our reception staff, breakfast and the Internet connectivity.

However, It sounds like we fell below your expectations especially on the poor housekeeping. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Holland
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 5, 2012 via mobile

What you see is what you get: a not so special city hotel, conveniently located near the train station and the city center, with clean rooms and good beds.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 25, 2012

Fast and nice check inn, very polite staff. Room was clean, temperatura comfortable, but window is not possibile to open and air condition is not individual. Very good assortment of dishes on a breakfast buffet - everything you can wish. Just one serious problem - price of parking - 18 euro. But very close to hotel is a conference center, large parking, 7,5 euro per day.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 22, 2012

There is nothing positive to say about this hotel. The service was bad, things do not work (for example, the treadmill in the fitness center was broken, as was the safe in my room...it took multiple calls just to get someone to look at the safe, after which they promised to replace it and never did). They technically have room service, but charge 15EUR delivery fee, which is is crazy. We used the hotel for a large meeting, literally spending thousands of euros in total; we had a couple of people who needed to make last minute changes to their dates, and the hotel refused, citing the terms and conditions of our contract. We are working to get this hotel black-listed within our large, multinational company.

Stayed May 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vehmas, Manager at Holiday Inn Helsinki, responded to this review, August 13, 2012
Dear Eric H,
Thank you for staying with us. We are truly sorry that you experienced your stay with us so unpleasant. I agree with you that as we promise something for our guest, we should do our best to keep the promise and find satisfying solution to any problem brought to our attention. We have had a meeting with front desk team and we have discussed about importance of good customer service.

We have had large update at the gym: all equipment at our fitness centre has now been changed. During the summer we have also changed safety boxes in most of the rooms. We are sorry that these updates weren´t made earlier.

You stayed with us as a part of a group that was booked by a travel agency. With travel agency groups our hands are tied and we are not allowed to make modifications or cancellations with guest directly. All the changes must be done through travel agency. When a group is booked directly via our sales department we can be more flexible.

Your feedback will help us improve our services. While we understand that your stay was not satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely
Timo Vehmas
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Helsinki

Address: Messuaukio 1, Helsinki 00520, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Helsinki 4*
Official Description (provided by the hotel):
Conveniently located in the business district of Pasila in Helsinki and interconnected to the Helsinki Fair and Conference Center, the Holiday Inn Helsinki hotel is very popular with business and conference travelers as well as leisure travelers. With focus on flawless service, attention to detail, and impressive food and beverage offerings, the hotel s guests will leave with warm memories.The Holiday Inn Helsinki hotel is located just a few minutes from the Helsinki city centre and the beautiful architecture of Helsinki. Many sports and event arenas, such as Hartwall Arena, the Swimming Arena and Finnair Stadium are all close by the Holiday Inn Helsinki. Helsinki city centre: a few minutes by taxi, tram or bus. Helsinki Airport: 20 minutes by taxi.With this perfect location for business and leisure travel, this high-standard hotel offers 244 spacious rooms with complimentary internet connection. The hotel offers free access to Minigym and Finnish sauna. The Holiday Inn Helsinki has an entire floor with special attention and care taken for people with allergies. Recently renovated Restaurant & Brasserie Terra Nova serves a wide range of Finnish and International cuisine. The lively bar at the Terra Nova welcomes you for a cocktail or a glass of wine before dinner.The friendly and helpful staff looks forward to welcome you to the Holiday Inn Helsinki! ... more   less 
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Also Known As:
Helsinki Holiday Inn

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