We booked our 3-night stay at Scandic Paasi through an online travel agency (OTA, booking.com). We chose for a superior double room, since after roughing it up during our trip through Finland, we decided we had deserved a little more comfort for the final days of our trip in Helsinki.
Upon booking, we added a request for a room on a high floor on the dedicated field of the OTA website. A few days before arrival, we contacted the hotel directly, explaining we loved bright daylight and a nice view and thus repeated our request for a room on a higher floor. We were replied that the room type we booked (superior double) were only located on the 1st and 2nd floors. At check-in, I reiterated my request and asked to be given a room on the 2nd floor. I was told that the 2nd floor was full and could only be given a room on the 1st floor. Although I have absolutely no way to prove this, I strongly suspect this was a lie, as the receptionist did not even bother to check her computer before answering (knows the occupancy of every floor of the hotel by heart?) and then quickly suggested an upgrade for an extra charge, which I did not consider.
And so we ended up on the lowest floor of the hotel, in what must be one of its darkest rooms, in a corner with a direct view to a near wall (no privacy either, as anyone walking through the rather busy inner courtyard looks directly into your room). Remember our request for bright daylight, good views and high floor? We are seasoned travellers and have some notions about hospitality management: we are aware that some hotels (not all) allocate certain designated rooms to OTA's and that customers booking through such a third-party website do not have free choice of the room and we accept this completely, after all you get what you pay for. Accordingly, if this was the case at Scandic Paasi, I would have greatly appreciated being simply told so, rather than being served an apparent lie about the second floor being full etc. I would have understood and have accepted this as the usual course of business. If there is no such policy in place at Scandic Paasi, it simply means our room request was ignored completely and I do not regard this as good service.
This is very unfortunate as our experience was otherwise good. The hotel seems to be located in an uncharming 70-ish looking building (as seen from the street), lated extended and fully renovated: the more modern part at the back has a very interesting design, as do all indoor areas and rooms. Our room, if you ignore the no-daylight, no-view, no-privacy problem, was very nice, spacious, beautifully designed, modern and comfortable. A few very clever ideas, such as separate bathroom/toilet which come handy during the morning "rush hour" and a dim night-lamp in the toilet which keeps shining throughout the night, even with all lights turned off: very convenient should you need to find your way to the toilet during the night without having to wake your partner by turning the lights on.
A few design flaws as well, no drawing to store your stuff, oddly designed shower-in-bathtub which result in you flooding half the bathroom when showering, no matter how careful you are (the shower wall is simply too short, add an extra 50 cm and you're good), Wi-Fi inexplicably not working when sitting on the bed etc.
Cleaning was a bit under par for such an establishment, no major problem but a glass that was clearly dirty when we checked-in and remained dirty for two days, although we clearly left in on a table to signal it should be changed.
Extensive and generally tasty breakfast, convienent free-to-use computer and printer (ideal for printing boarding passes etc.) and generally very friendly staff. I can only give three points to service due to the room request problem.
Location is convenient, within reasonable walking distance to most attractions and a litteraly next to Hakaniemi square, where metro, tram and buses (including to the airport) are frequent.
All in all, let's be honest: the Scandic Paasi is generally a good hotel. In our case however, we keep a bitter aftertaste due to our room request being ignored (or being lied to).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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How very sad we are at Scandic Paasi to read about you feelings, and especially about your suspicion of us telling you lies. So sad that you feel like it. We are very sorry about it. We truly hope we could help you and clarify situation for you with our reply as follows:
Thank you for sharing just a nice pictures of your superior double room. It is true, we have only six (6) of them at Paasi. Three of them are located on the first floor (103, 105, 107) and other three on the second floor (203, 205, 207). Those rooms are very popular among our regular guests and therefore we need to know by heart booking situation of them daily. Building, were these six rooms are located, is a uniq and brand new. It's shape is round and some guests have described it friendly with words "building is like a birthday cake", while there are less hotel rooms on the top floors.
It is quite surprising for our guests to hear, how much planning and preparation work we do before our dear guests arrives to our hotel. We study wishes and do our best in order to satisfy and exceed the desires. Therefore you were also offered to upgrade your room according your special wishes. Upgrade from superior room to superior extra room on the top floor. We always do that if possible. Before final upgrade decission making in check-in, you are able to go and see the alternative room if wanted.
Our objective was to serve you as a caring, casual and creative way at Scandic Paasi. We are so sorry we did not manage to deliver that feeling to you. Our best and sincere regards to you to Lausanne Switzerland. We truly hope to have you as our guest in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.