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“Good Hotel” 5 of 5 stars
Review of Scandic Paasi

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Scandic Paasi
4.0 of 5 Hotel   |   Paasivuorenkatu 5 B, Helsinki 00530, Finland   |  
Hotel amenities
Ranked #3 of 66 hotels in Helsinki
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good Hotel”
5 of 5 stars Reviewed October 10, 2013

Stayed two nights in this quirky hotel early August. Arrived 7.30am and were shown straight to our 2nd floor room. Much appreciated after a long flight from Brisbane. Room was quiet, comfy beds, wi-fi, good shower. Reception staff were extremely friendly and efficient. Buffet breakfast was great and we particularly liked the way of choosing juice via iPad - quite a novelty. Had dinner a couple of times in adjoining restaurant at rear. Very good.

Would not hesitate to recommend.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krista S, General Manager at Scandic Paasi, responded to this review, October 29, 2013
Dear Patti040,
Thank you a lot for your friendly descripition of your stay at Scandic Paasi. So lovely to hear that you enjoyed our services and thank you so much for your positive recommendation. It would be wonderful to meet you some day again, and to be able to welcome you to Helsinki all the way from Brisbane. Our best regards to you to Australia.
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262 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Helsinki, Southern Finland, Finland
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2013

This hotel underwent recently a major renovation and is now a Story Hotel, meaning that it's been designed around the colourful history of the area: circus arena, music hall, boxing gym etc. Decor and colours are more funky that at your average midprice hotel. Service is very friendly and the rooms are well equipped and comfortable. Location is close to center in a part of the city that has become very fashionable among students, artists and other hip crowd.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Krista S, General Manager at Scandic Paasi, responded to this review, October 21, 2013
Dear Jaakko S,
How glad we are about your kind review. Thank you for sharing your experience and especially for describing our background and identity as a Story Hotel in just a great way. Hope to meet you often as our guest during your trips to Helsinki.
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Melbourne
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 8, 2013

A brilliant funky hotel, right near the convention centre. Quirky rooms, great staff and reallllly good breakfast spread. The bar is great and was certainly busy during my stay. A little hike into town, or two stops on the metro, or a quick tram ride

Room Tip: I had a rooom on the first floor at the front of the building which got a lot of noise and light fro...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krista S, General Manager at Scandic Paasi, responded to this review, October 21, 2013
Dear aussietripper_8,
Thank you so much for your friendly review. Your words "brilliant funky hotel" delights us so much. You are right, we are under one roof with the Helsinki Congress Paasitorni, and different kinds of interesting conferences brings us guests from all over the world. Hope to meet you also soon again at Scandic Paasi. Our best regards to you to Melbourne.
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Lausanne, Switzerland
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 1, 2013

We booked our 3-night stay at Scandic Paasi through an online travel agency (OTA, booking.com). We chose for a superior double room, since after roughing it up during our trip through Finland, we decided we had deserved a little more comfort for the final days of our trip in Helsinki.

Upon booking, we added a request for a room on a high floor on the dedicated field of the OTA website. A few days before arrival, we contacted the hotel directly, explaining we loved bright daylight and a nice view and thus repeated our request for a room on a higher floor. We were replied that the room type we booked (superior double) were only located on the 1st and 2nd floors. At check-in, I reiterated my request and asked to be given a room on the 2nd floor. I was told that the 2nd floor was full and could only be given a room on the 1st floor. Although I have absolutely no way to prove this, I strongly suspect this was a lie, as the receptionist did not even bother to check her computer before answering (knows the occupancy of every floor of the hotel by heart?) and then quickly suggested an upgrade for an extra charge, which I did not consider.

And so we ended up on the lowest floor of the hotel, in what must be one of its darkest rooms, in a corner with a direct view to a near wall (no privacy either, as anyone walking through the rather busy inner courtyard looks directly into your room). Remember our request for bright daylight, good views and high floor? We are seasoned travellers and have some notions about hospitality management: we are aware that some hotels (not all) allocate certain designated rooms to OTA's and that customers booking through such a third-party website do not have free choice of the room and we accept this completely, after all you get what you pay for. Accordingly, if this was the case at Scandic Paasi, I would have greatly appreciated being simply told so, rather than being served an apparent lie about the second floor being full etc. I would have understood and have accepted this as the usual course of business. If there is no such policy in place at Scandic Paasi, it simply means our room request was ignored completely and I do not regard this as good service.

This is very unfortunate as our experience was otherwise good. The hotel seems to be located in an uncharming 70-ish looking building (as seen from the street), lated extended and fully renovated: the more modern part at the back has a very interesting design, as do all indoor areas and rooms. Our room, if you ignore the no-daylight, no-view, no-privacy problem, was very nice, spacious, beautifully designed, modern and comfortable. A few very clever ideas, such as separate bathroom/toilet which come handy during the morning "rush hour" and a dim night-lamp in the toilet which keeps shining throughout the night, even with all lights turned off: very convenient should you need to find your way to the toilet during the night without having to wake your partner by turning the lights on.

A few design flaws as well, no drawing to store your stuff, oddly designed shower-in-bathtub which result in you flooding half the bathroom when showering, no matter how careful you are (the shower wall is simply too short, add an extra 50 cm and you're good), Wi-Fi inexplicably not working when sitting on the bed etc.

Cleaning was a bit under par for such an establishment, no major problem but a glass that was clearly dirty when we checked-in and remained dirty for two days, although we clearly left in on a table to signal it should be changed.

Extensive and generally tasty breakfast, convienent free-to-use computer and printer (ideal for printing boarding passes etc.) and generally very friendly staff. I can only give three points to service due to the room request problem.

Location is convenient, within reasonable walking distance to most attractions and a litteraly next to Hakaniemi square, where metro, tram and buses (including to the airport) are frequent.

All in all, let's be honest: the Scandic Paasi is generally a good hotel. In our case however, we keep a bitter aftertaste due to our room request being ignored (or being lied to).

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Krista S, General Manager at Scandic Paasi, responded to this review, October 6, 2013
Dear DrFly,

How very sad we are at Scandic Paasi to read about you feelings, and especially about your suspicion of us telling you lies. So sad that you feel like it. We are very sorry about it. We truly hope we could help you and clarify situation for you with our reply as follows:

Thank you for sharing just a nice pictures of your superior double room. It is true, we have only six (6) of them at Paasi. Three of them are located on the first floor (103, 105, 107) and other three on the second floor (203, 205, 207). Those rooms are very popular among our regular guests and therefore we need to know by heart booking situation of them daily. Building, were these six rooms are located, is a uniq and brand new. It's shape is round and some guests have described it friendly with words "building is like a birthday cake", while there are less hotel rooms on the top floors.

It is quite surprising for our guests to hear, how much planning and preparation work we do before our dear guests arrives to our hotel. We study wishes and do our best in order to satisfy and exceed the desires. Therefore you were also offered to upgrade your room according your special wishes. Upgrade from superior room to superior extra room on the top floor. We always do that if possible. Before final upgrade decission making in check-in, you are able to go and see the alternative room if wanted.

Our objective was to serve you as a caring, casual and creative way at Scandic Paasi. We are so sorry we did not manage to deliver that feeling to you. Our best and sincere regards to you to Lausanne Switzerland. We truly hope to have you as our guest in the future!
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New Hampshire
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 1, 2013

My wife and I recently spent a couple of nights at the Scandic Paasi Hotel in Helsinki, Finland. We very much enjoyed the hotel. It was extremely comfortable, the room amenities were top notch and the service was very good. We were about a 15 minute walk from the market place in the port, which was very do-able given the great weather we experienced. Best of all, the room rate was extremely reasonable given the fact that we were in Helsinki. I would strongly recommend the Scandic Paasi Hotel to anyone considering a stay in Helsinki.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krista S, General Manager at Scandic Paasi, responded to this review, October 6, 2013
Dear irawine,
Thank you a lot for sharing your experience as our guest . The last sentence of your friendly review encourages us very much. Thank you. We very much enjoyed having you and your wife at Scandic Paasit, and hope to meet you soon again in Helsinki.
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Belmont, Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 29, 2013

What a great welcome to Helsinki with this swanky, very Scandinavian look hotel! The reception area is bright & inviting with friendly helpful staff & a modern bar & lounge area. Tea/coffee facilities are also provided free in this area & a range of travel products are available for purchase. The corridors are all wood-lined & the rooms were themed by small silhouetted plaques depicting various athletic poses alongside the room numbers. Our room was spacious with a small kitchenette, huge bath & decked out in red & black! Our view across a leafy park was lovely & the location in a courtyard made for a quiet place to sleep. The nearby markets were great to grab cheap eats.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krista S, General Manager at Scandic Paasi, responded to this review, October 6, 2013
Dear 702ValerieS,
You should see our smiling and speechless faces now. Your review and the adjective "swanky" delights us so much. Thank you! It was an honor for us to be a part of your Helsinki experience all the way from Australia. Our very best regards to you to Belmont!
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sydney
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 17, 2013

From the website the Scandic Passi looks great, but naturally I was suspicious that a hotel so well priced would be as good in real life, but the Scandic Passi really delivered. From the lobby to the rooms, the whole hotel has been styled really well and is a lot of fun. It make the experience a memorable one and for the price it has to be one of the best value hotels.

One of the big questions I had was is the location central enough. I can say it really wasn't an issue as Helsinki is so accessible and easy to walk or ride that we could be at the Esplande in 10-15mins easy walk. The down side to the location is that there are no restaurants close by which means if you don't want to walk into town you have to go to the pretty average hotel restaurant.

The reception girls were all extremely friendly and whilst they were helpful if you wanted to know how to get to the airport but they weren't really across the little details you'd like from a concierge like "you should try this trendy cafe" etc.

The price does mean some compromises, there is no fridge in the room or conditioner in the shower or other frills you might ordinarily expect but they're not game breakers. The breakfast was pretty good, but nothing special.

Something helpful to note is that the public bus to and from the airport basically stops outside the hotel and takes about the same time as a taxi so pay €4 instead €37!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krista S, General Manager at Scandic Paasi, responded to this review, September 21, 2013
Dear mrrplanner,
How joyful to hear that Scandic Paasi managed to deliver you a memorable experience and lot of fun. That is our main objective. We are so motivated to develop ourselves towards more concierge kind of service. Our learning desire is on a high level and we are planning to surpirise you positively during your next visit. To show you how much we have learned. We wish to have this opportunity soon. Our kindest regards to you to Sydney.
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Additional Information about Scandic Paasi

Address: Paasivuorenkatu 5 B, Helsinki 00530, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 66 hotels in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scandic Paasi 4*
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