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“Great location and service” 5 of 5 stars
Review of Radisson Blu Plaza Hotel, Helsinki

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Radisson Blu Plaza Hotel, Helsinki
4.0 of 5 Hotel   |   Mikonkatu 23, Helsinki 00100, Finland (Vironniemi)   |  
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Ranked #4 of 64 Hotels in Helsinki
GreenLeadersSilver level
Jarvenpaa, Finland
1 review
“Great location and service”
5 of 5 stars Reviewed yesterday NEW

I stayed one night and my two days at the hotel were great. Personnel is really friendly and helpful. Rooms are spacious. There is a large number of breakfast choices. All in all the hotel is trendy and peaceful.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

I stayed this excellent hotel for two weeks. All staff of hotel is perfect, kind, friendly and well gave me any quiries.
Price was reasonable, room was clean and modern style. Located quite close to helsink central station within 10 minutes by foot, and also in downtown. Breakfast is very good, plentiful breads, cheeses, hams, eggs, etc etc.
Very recommendable hotel in Helsinki.

Stayed September 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
milton keynes
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for a couple of nights with Gamster in Helsinki.
Really nice modern feeling hotel.

Spacious rooms with usb ports in the very comfortable bed! all very new and funky.

Breakfast was very good and served in a nice area.
The bar area felt a bit random - a bit too much like you're sitting in reception and was very expensive but it's Helsinki and hotel bars are not cheap :)

Located pretty much in the centre of town and easily walking distance to the train station I imagine this is very popular for tourists and business guests.

Not a great deal to add - radisson does what radisson does - and it does it well

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petri_Uronen, Hotel Manager at Radisson Blu Plaza Hotel, Helsinki, responded to this review, 3 days ago
Dear sircarl,

Thank you for your stay at Plaza. I´m delighted to hear you enjoyed our newly renovated rooms and our Magic Dream beds. Did you know that our breakfast restaurant area is built already in 1921.

Tip: Next time try our Business Class rooms and get a free access to our Plaza Lounge. Great place for business and pleasure.

Hope you´ll have a change to visit us at Plaza soon again.

Kindest Regards,
Mr. Petri Uronen
Hotel Manager
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Hong Kong Region, China
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed with my Girlfriend for 2 nights in a Business Class room.
Just completing an extremely stressful move during which I was very late etc., I was quite romantically in trouble by the time we arrived at the hotel - the welcome and the room were so nice that basically as soon as we entered the room my Girlfriend had a smile on her face!
I literally got saved by fancy interior design! :)

The good:
Staff: Super friendly, fluent in English, I even got to speak a bit of French with some of the staff there.
Food: Excellent by Finnish standards, they even had some pancakes and maple syrup! :) Of course certain things like croissants will not be anywhere near as nice as the ones you get in France, but overall great selection and general quality.
Room: Really modern and romantic, with several mood lighting options, an amazingly comfortable bed, very nice bathroom and overall excellent level of cleanliness.
Location: Excellent, in the heart of Helsinki, only a few minutes walk away from... well basically everything.
Parking: Parking is expensive and limited in Helsinki, but the hotel actually has a small underground parking lot at an acceptable price, really not bad considering the hotel's location!

To be improved: The laundry service was really quick, but quite expensive! Okay, this is the case in every hotel, which is surprising considering the quantity of machines they must have to clean all those bed sheets and towels...

Green Features: Good environmentally-friendly practices, I didn't pay particular attention to everything they are doing in that regard but the option to have towels changed only if necessary is good!
  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petri_Uronen, Hotel Manager at Radisson Blu Plaza Hotel, Helsinki, responded to this review, 1 week ago
Dear Biz-traveler22001,

It was our pleasure to have you and your girlfriend as our guest.
Thank you so much for your feedback.

I don´t think there is anything to add. Your amazing feedback tells it all. I´m just so proud to hear we made your and your gilrfriends stay so wonderful. Now you know where to come on your next visit to Helsinki, Plaza of cource.

Once again thank you for your fedback . Hope everything is great back home in Hong Kong. Tell me greetings to your girlfriend too.

Until the next time.
Warm regards,
Mr. Petri Uronen
Hotel Manager
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great hotel with excellent customer service. The staff are friendly and very accommodating.
The restaurant caters to an abundance of hungry visitors who passes by Helsinki airport en route to their next destination.

Stayed February 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petri_Uronen, Hotel Manager at Radisson Blu Plaza Hotel, Helsinki, responded to this review, 1 week ago
Dear Chris G,

Thank you for your recent stay here at Plaza.

I´m so delighted to hear Plaza is "Great hotel with excellent customer service". Our main goal is to make customers 100% satisfied before, during and after their stay.According to your feedback we succeeded nicely. Great service and Yes I can attitude is in everyones heart here at Plaza.

Would be great to have you as our guest soon again.
Have a great and sunny Spring.

Yours sincerely,
Mr. Petri Uronen
Hotel Manager
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Dubai
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've spent 2 nights here with 2 children aged 3 and 5 and booked the room 3 months in advance, also requested a quiet room due to the children.
What welcomed us was a red carpet event on our first night held in the hotel, with horrible noise level right under our window. It continued through after midnight so loud that none of us was able to sleep. I find it extremely unprofessional from a 5 star hotel not to warn guest in advance about such inconvenience so that they can opt for a different hotel or offer a discount price for the first night. If we would have known what we need to endure during the first night there, we would have never booked us in there.
In the bathroom amenities there was only one shower gel for our whole family, and even that one was already used by somebody as the bottle was sticky from the outside. I've never seen anything like this, that in a 5 star hotel you would get a used half a bottle shower gel. After returning to our room there was no replacement of this item, so I explicitly had to request it. Probably the cleaning lady is taking the shampoos home....
Only positive is the breakfast, which had a big variety, but the waiters were slow and extremely unfriendly, as if they would be bothered by the guests. No-one smiles there, and all the staff looks grumpy. The only kind person we've met was the young man checking us out (probably Russian origin) who smiled and gave some advent calendars to our children as a thank you.
We will probably never return to this hotel due to the approach they take towards their paying guests.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petri_Uronen, Hotel Manager at Radisson Blu Plaza Hotel, Helsinki, responded to this review, 1 week ago
Dear Zuzana W,

So great you had time to share your experiences of Plaza. Thank you so much.

I´m sincerely sorry for inconcenience. Will for sure go your feedback through with our managenment team. Thank you for great advices how to make our service to meet our guests needs. Training will take place immediately.

After all I hope we´ll see you at Plaza again. So we can show to the real level of service we are at.

Kindly contact me when coming to Helsinki next time. We´ll make it worth of it here at Plaza.

Kind Regards,
Mr. Petri Uronen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Plaza Hotel, Helsinki

Address: Mikonkatu 23, Helsinki 00100, Finland
Phone Number:
Location: Finland > Southern Finland > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Helsinki
#2 Family Hotel in Helsinki
#3 Green Hotel in Helsinki
#4 Romantic Hotel in Helsinki
#4 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Plaza Hotel, Helsinki 4*
Number of rooms: 302
Official Description (provided by the hotel):
Situated in the heart of Helsinki; convenient to the city's business, shopping & entertainment centers; near major transportation. ... more   less 
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Also Known As:
Radisson Blu Plaza Hotel, Helsinki Hotel Helsinki
Radisson Helsinki
Helsinki Radisson

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