Overall a good hotel but with some room for improvement.
- Super efficient and friendly staff at the front desk, restaurant and bar. We checked in at 11pm when the kitchen was about to close. The gentleman at the front desk walked us to the kitchen immediately and helped us order our dinner that was delivered to the room promptly. We also requested for a late checkout which was granted free of charge.
- Nice location close to all the busy and lively neighborhoods
- Decent rooms. We went for the standard. The bathroom was a bit cramped though.
- Good breakfast
Areas of improvement:
- The hotels seems to be a bit short staffed. The major pain point was that we had to try atleast 5-6 times every time before someone responded to our call on one-touch-service either for room service, housekeeping, queries etc which was very frustrating.
- On the third day of our stay the room was not cleaned properly. We found dishes from the previous evening uncleared and the bathroom also wasn't attended to. After a few attempts from the room phone, we finally managed to speak to sometime but no one from housekeeping showed up for another 30 min. Finally I had to go downstairs and request again which was not ideal.
But for the inability to immediately reach someone when required, this hotel scores well on all other counts.
- Official Description (provided by the hotel):
- Situated in the heart of Helsinki; convenient to the city's business, shopping & entertainment centers; near major transportation. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Blu Plaza Hotel, Helsinki Hotel Helsinki
- Radisson Helsinki
- Helsinki Radisson